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You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.This Team Leader position is responsible for managing a team of 10-15 B25 Outsourced Program Administrators.&nbsp; The OPA's roles are client dedicated roles providing Program Administrator and or Authorized Signatory program support. The activities are client defined and accordance with American Express.This role is essential for the day-to-day leadership of a distributed team delivering service to Global Clients. This role will allow the successful candidate to demonstrate their strategic thinking, inspirational people leadership, collaboration, operational leadership skill and the ability to stretch themselves through interactions with leaders, colleagues and clients.The successful candidate will need to be an inspiring leader who can balance the demands of running a high paced service environment with hands on people leadership and innovation to propel future results. A consistent record of exceptional results, significant people leadership, guide relationship management skills and an ability to think laterally and challenge the status quo are fundamental attributes for the successful candidates.Principal accountabilities include:<ul><li>Thorough&nbsp;understanding and experience of Operations and Customer Service Centers and related Technology, processes, strategies and tactics</li><li>Strong relationship management, and communication</li><li>Confirmed knowledge and experience of the Global Commercial Payments business and Commercial Servicing space</li><li>Ability to use data and analysis to inform decision making, balancing with the needs of the customer and employee</li><li>Able to engage with people at all levels from CCPs to SVPs</li><li>Demonstrated ability to create followership and inspire teams to new levels of engagement and performance through extraordinary leadership capabilities</li><li>Passion for the Customer and Colleague</li></ul>Responsibilities:<ul><li>Builds a strong team that adopts change and innovative thinking to deliver differentiated value to customers</li><li>Collaborates with internal and external business partners to drive retention, growth and overall satisfaction</li><li>Develops and drives winning strategies that align with CMS and GSG priorities and delivers strong scorecard results</li><li>Drives efficiency through automation, resource optimization and utilization of digital tools</li><li>Ensures the appropriate controls are in place to achieve 100% compliance with policies and regulations globally</li><li>Partners with key partners to prevent and/or respond to issues with a sense of urgency</li><li>Seeks external/competitive perspective to ensure Servicing remains a differentiator for AXP</li></ul>Minimum Qualifications:&nbsp;<ul><li>A minimum of 2 years People Leadership Call Center Experience, Operational and Relationship Management experience</li><li>Consistent track record to lead large, diverse team and thrive in a dynamic environment</li><li>Strong written and verbal communication skills with the ability influence decisions at various levels to drive desired outcomes</li><li>Excellent collaboration and negotiation skills with the ability to drive mutually beneficial solutions with internal and external partners</li><li>Proven ability to develop and implement strategy to improve processes, policies and the overall customer experience journey</li><li>Innovative, Strategic Leader with a vision with strong change leadership skills that leads with a growth mindset</li></ul>Preferred Qualifications:<ul><li>Preferred 2+ years of demonstrated people leadership experience in leading a team of 10 - 15 employees required.</li><li>Knowledge of GCS products/solutions (corporate card, BTA, CMC, CPC, vPayment etc.) preferred</li><li>Strong working knowledge of Corporate Card products, benefits, and services</li></ul>Salary Range: $55,000.00 to $105,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

American Express

Team Leader-Operations

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities, and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join #TeamAmex and let’s lead the way together.How we serve our customers is constantly evolving and is a challenge we gladly accept. Whether you’re finding new ways to prevent identity fraud or enabling customers to start a new business, you can work with one of the most valuable data sets in the world to identify insights and actions that can have a meaningful impact on our customers and our business. And, with opportunities to learn from leaders who have defined the course of our industry, you can grow your career and define your own path. Find your place in risk and analytics on #TeamAmex.A Senior Manager, Digital Product Manager designs, develops, and manages activities for a product or group of products from product definition and planning through production, release, and end of life. Partner with stakeholder teams on enhancing/refining product strategies and roadmaps. Serves as the central resource with design, process, development, test, quality, and marketing, throughout all stages of a product’s lifecycle. Manages the features backlog by identifying and prioritizing features and capabilities through direct input with customers, analysts, developers and architects and knowledge of the domain. Facilitates resolution of risks, issues and changes related to the product development lifecycle. Involvement includes modifications, upgrades and maintenance of the product or product line.Key Responsibilities:<ul><li>Leads design of business processes, procedures, and policies related to the products. Prioritizes features and backlog/solutions based on product roadmap and strategy. Identifies project dependencies to resolve sequence of development. Works with management across the organization to investigate a variety of topics, including client impact, regulatory changes, and industry best practices.</li><li>Serves as subject matter expert for products or related group of products leveraging in-depth knowledge of industry practices and trends. Conducts extensive, strategic analysis to provide consistent and competitive recommendations. Leads cross-functional sessions with teams that include Product, Technology, and other adjacent teams/functions.</li><li>Facilitates resolution of complex risks, issues, and changes tied to initiatives and process with broad impact to their product or related group of products. Manages and coordinates updates on risks, issues, and changes to ensure alignment with adjacent groups.</li><li>Initiates and completes research and analyses requiring in-depth knowledge of the product and regulatory environment for various product strategies to drive product development or&nbsp;improvements. Using assessment of market trends and the competitive landscape, makes recommendations for product enhancements for respective or related group of products. Considers economics behind products. Manages and presents materials for product governance meetings. Responds to inquiries and demands from stakeholders across the organization. Interacts with clients, regulators, vendors and other industry participants as necessary.</li><li>Partners with Product teams to identify the case for new and existing firm offerings in the marketplace. Demonstrates in-depth and extensive knowledge of assigned products, the marketplace, industry, and client need to drive product growth/development and improve profitability. Provides recommendations around product improvements or market growth opportunities. Builds, leads, and delivers customized analysis within a professional, well-thought-out format.</li></ul>Experience:<ul><li>5 + years of experience as a product manager, who has launched and grown consumer-facing products</li><li>High technical fluency to clearly describe requirements, solutions, and tradeoff recommendations with stakeholders and engineers</li><li>Experience leading product discovery by defining customer needs, estimating business value and identifying best options to meet defined outcomes</li><li>Experience in leading end-to-end planning of high-profile initiatives with tight deadlines across multiple platform teams</li><li>In-depth knowledge of Agile Scrum and Safe processes and principles: ART processes, feature and story backlog definition and refinement, sprint planning, etc.</li><li>Experience defining and measuring key performance indicator metrics to determine priorities, opportunities, and issues with products</li></ul>Salary Range: $90,000.00 to $165,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.

Senior Manager - Digital Product Management

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.How we serve our customers is constantly evolving and is a challenge we gladly accept. Whether you’re finding new ways to prevent identity fraud or enabling customers to start a new business, you can work with one of the most valuable data sets in the world to identify insights and actions that can have a meaningful impact on our customers and our business. And, with opportunities to learn from leaders who have defined the course of our industry, you can grow your career and define your own path. Find your place in risk and analytics on #TeamAmex.Role Description:Designs, develops, and manages activities for a product or group of products from product definition and planning through production, release, and end of life. Partner with stakeholder teams on enhancing/refining product strategies and roadmaps. Serves as the central resource with design, process, development, test, quality, and marketing, throughout all stages of a&nbsp; product’s lifecycle. Manages the features backlog by identifying and prioritizing features and capabilities through direct input with customers, analysts, developers and architects and knowledge of the domain. Facilitates resolution of risks, issues and changes related to the product development lifecycle. Involvement includes modifications, upgrades and maintenance&nbsp;of the product or product line.Key Responsibilities: <ul><li>Develops the business case for new products or features. Researches regulatory developments and provides preliminary input on analysis of potential implications to existing Products. Prepares the documentation of as-is processes for product management, product enhancements, key findings and standard methodologies.</li><li>Builds, updates, and improves policies and procedures of products. Crafts and maintains a product backlog for a specific product and ensures user stories are aligned to underlying product outcomes.</li><li>Acts as a point of contact for internal inquiries. Collaborates with cross-functional teams including Product, Technology and other adjacent stakeholders to gather and document product requirements and to ensure timely delivery of product features, following agile development methodologies.</li><li>Identifies technical gaps and collaborates with broader team to facilitate resolution risks, opportunities and changes tied to product management initiatives and processes.</li><li>Facilitates the reports &amp; presentations for product governance meetings and Senior leadership meeting</li></ul>Skills:<ul><li>Agile Methodologies</li><li>Communication Management</li><li>Feature Prioritization</li><li>Market Analysis</li><li>Product Development</li><li>Product Road mapping</li><li>Product Strategy</li><li>Requirements Management</li><li>Structured Problem Solving</li></ul>Salary Range: $60,000.00 to $110,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.

Senior Associate-Digital Product Management

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.American Express, the world's most respected service brand, has outstanding opportunities for project analysts working within the Credit Strategy &amp; Transformation organization! You will be an integral part of our Global Servicing Group where we support customer interactions across many different channels (online, chat, social media, phone, etc.).&nbsp;The role includes application of thought leadership and innovation to enable process improvement opportunities. The team acts as an internal business consultant to support our operations partners with improvements, optimization, and strategy.How will you make an impact in this role?Responsible for participating in the development of project plans and timelines, ensuring projects are efficiently completed. They also collaborate to outline project objectives, requirements and realization.<ul><li>Enable creation of project plans and timelines, serving as a liaison across multiple workstreams</li><li>Review project schedules, ensure tasks are completed on time</li><li>Collaborate with team members and partners to assemble project objectives and requirements</li><li>Review and evaluate project findings to ensure they meet project requirements, regulatory standards and desired results</li><li>Monitor project priorities and resource allocation</li><li>Track project progression and update project documentation</li><li>Identify and detail risks and issues that may affect project success, and propose mitigation strategies</li><li>Conduct project status meetings and provide updates to project collaborators</li><li>Conduct data analysis and build reports to facilitate risk assessments, identify potential issues and help program leadership to make informed decisions</li><li>Collaborate with project team members to identify areas of process improvement and make recommendations for change</li><li>Develop and maintain positive relationships with business partners to collaborate on project strategy and execution</li><li>Collaborate to document cost-benefit analysis, customer journeys and process mapping</li><li>Collaborate with partners to define key performance metrics and supervise for project efficiency and effectiveness</li></ul>Minimum Qualifications<ul><li>Proven experience in Project Management principles: project governance, planning, issues management, execution and enablement; experience with data driven recommendations, impact assessments and outlining business justifications</li><li>Enthusiastic and creative individual committed to delivering results within strict timeframes</li><li>Ability to challenge upwards, lead and/or influence teams without direct authority</li><li>Demonstrated experience to independently drive projects and initiatives to completion</li><li>Effective communication inclusive of active listening, and communicating information clearly and concisely to leadership and peers (verbally and in writing)</li><li>Excellent collaborative and remediation skills</li><li>Critical and lateral thinking</li><li>Strong organizational skills</li><li>Proficiency using MS Excel, PowerPoint, and Word</li></ul>Preferred Qualifications<ul><li>Business or Engineering Bachelor's or advanced degree, preferred</li><li>Confirmed experience in Credit functions; process improvement or consulting roles, issues management and capability results</li></ul>Salary Range: $55,000.00 to $105,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Project Analyst: Future Opportunities

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our&nbsp;company values&nbsp;and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.This Team Leader position is responsible for managing a team of 10-15 B25 Outsourced Program Administrators.&nbsp; The OPA's roles are client dedicated roles providing Program Administrator and or Authorized Signatory program support. The activities are client defined and accordance with American Express.This role is essential for the day-to-day leadership of a distributed team delivering service to Global Clients. This role will allow the successful candidate to demonstrate their strategic thinking, inspirational people leadership, collaboration, operational leadership skill and the ability to stretch themselves through interactions with leaders, colleagues and clients.The successful candidate will need to be an inspiring leader who can balance the demands of running a high paced service environment with hands on people leadership and innovation to propel future results. A consistent record of exceptional results, significant people leadership, guide relationship management skills and an ability to think laterally and challenge the status quo are fundamental attributes for the successful candidates.Principal accountabilities include:<ul><li>Thorough&nbsp;understanding and experience of Operations and Customer Service Centers and related Technology, processes, strategies and tactics</li><li>Strong relationship management, and communication</li><li>Confirmed knowledge and experience of the Global Commercial Payments business and Commercial Servicing space</li><li>Ability to use data and analysis to inform decision making, balancing with the needs of the customer and employee</li><li>Able to engage with people at all levels from CCPs to SVPs</li><li>Demonstrated ability to create followership and inspire teams to new levels of engagement and performance through extraordinary leadership capabilities</li><li>Passion for the Customer and Colleague</li></ul>Responsibilities:<ul><li>Builds a strong team that adopts change and innovative thinking to deliver differentiated value to customers</li><li>Collaborates with internal and external business partners to drive retention, growth and overall satisfaction</li><li>Develops and drives winning strategies that align with CMS and GSG priorities and delivers strong scorecard results</li><li>Drives efficiency through automation, resource optimization and utilization of digital tools</li><li>Ensures the appropriate controls are in place to achieve 100% compliance with policies and regulations globally</li><li>Partners with key partners to prevent and/or respond to issues with a sense of urgency</li><li>Seeks external/competitive perspective to ensure Servicing remains a differentiator for AXP</li></ul>Minimum Qualifications:&nbsp;<ul><li>A minimum of 2 years People Leadership Call Center Experience, Operational and Relationship Management experience</li><li>Consistent track record to lead large, diverse team and thrive in a dynamic environment</li><li>Strong written and verbal communication skills with the ability influence decisions at various levels to drive desired outcomes</li><li>Excellent collaboration and negotiation skills with the ability to drive mutually beneficial solutions with internal and external partners</li><li>Proven ability to develop and implement strategy to improve processes, policies and the overall customer experience journey</li><li>Innovative, Strategic Leader with a vision with strong change leadership skills that leads with a growth mindset</li></ul>Preferred Qualifications:<ul><li>Preferred 2+ years of demonstrated people leadership experience in leading a team of 10 - 15 employees required.</li><li>Knowledge of GCS products/solutions (corporate card, BTA, CMC, CPC, vPayment etc.) preferred</li><li>Strong working knowledge of Corporate Card products, benefits, and services</li></ul>Salary Range: $55,000.00 to $105,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Team Leader-Operations: Future Opportunities

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.In August 2020, American Express launched a new network in mainland China through our joint venture, Express Company (EC). &nbsp;Amex is the first foreign network to operate in China, and this represents a significant opportunity for us to compete in one of the largest and most advanced payments markets in the world. &nbsp;The Enterprise China Management (ECM) team partners across EC and Amex to build the China business and capitalize on this incredibly exciting opportunity for growth.The position supports EC's marketing strategy and growing Amex's brand in the region with a focus on several key pillars: &nbsp;brand enablement, global experiences, outbound initiatives, and governance. &nbsp;The position's SOW will involve managing marketing review processes and escalations, identifying and executing opportunities to enhance the Amex brand in China.The Sr. Manager role will be a key member of the team supporting successful marketing campaigns and growth in China, and partner closely with our joint-venture colleagues at EC and with internal partners across American Express.Key Responsibilities include:<ul><li>Serve as the primary point of contact for brand and marketing in China, leading key workstreams in partnership with EC and Amex</li><li>Develop and advise on localized marketing strategies that drive Amex brand value and awareness in China</li><li>Ensure all China marketing and branding adhere to global brand guidelines, and oversee creative reviews of EC/bank issuer campaigns in collaboration with Amex global brand team</li><li>Advocate for local exceptions and cultural nuances when necessary and appropriate</li><li>Supervise review process for social media accounts and influencer content</li><li>Leverage global resources to support EC product launches &amp; go to market</li><li>Project manage annual brand research in partnership with EC and local research agency</li><li>Partner with Amex teams to enable access to global assets and experiences for card members in China</li><li>Socialize EC's brand and marketing activities to Amex stakeholders</li></ul>Qualifications<ul><li>5+ years experience in Marketing</li><li>Experience developing and executing marketing campaigns</li><li>Superior relationship management and communication skills with a demonstrated ability to engage, influence, and collaborate well with cross-functional partners and leadership</li><li>Ability to build relationships with external stakeholders</li><li>Thrive in a fast-paced environment that requires solving new and ambiguous questions with independence, rigor, and attention to detail</li><li>Ability to synthesize viewpoints from different backgrounds and recommend the optimal path forward</li><li>Strong executive presence, effective written and verbal communicator</li><li>Strategic mindset with desire to stay up to date on digital/marketing trends and China market developments</li><li>Positive "roll-up your sleeves" attitude; a proactive mindset with a strong-will-to-win</li><li>Experience working in, or with teams in China</li><li>Flexibility to work across multiple time zones, as needed</li><li>Ability to travel to mainland China if business need arises</li><li>Working proficiency in Mandarin (speaking and reading) required</li></ul>Salary Range: $80,000.00 to $155,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Senior Manager-Marketing, Enterprise China Management

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities, and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join #TeamAmex and let’s lead the way together.How we serve our customers is constantly evolving and is a challenge we gladly accept. Whether you’re finding new ways to prevent identity fraud or enabling customers to start a new business, you can work with one of the most valuable data sets in the world to identify insights and actions that can have a meaningful impact on our customers and our business. And, with opportunities to learn from leaders who have defined the course of our industry, you can grow your career and define your own path. Find your place in risk and analytics on #TeamAmex.Where are these roles&nbsp;located&nbsp;within American Express?&nbsp;The Enterprise Marketing Platforms &amp; Solutions (EMPS) team is a global organization that sits within Enterprise Digital &amp; Data Solutions (EDDS). It is American Express’ marketing services&nbsp;center&nbsp;of excellence with the charter of&nbsp;powering&nbsp;high quality, efficient, user-centric digital marketing experiences that accelerate business growth through optimized enterprise&nbsp;MarTech&nbsp;&amp;&nbsp;MarOps&nbsp;solutions.&nbsp;Key Responsibilities&nbsp;<ul><li>Provide&nbsp;comprehensive&nbsp;marketing&nbsp;campaign consultation,&nbsp;solution design&nbsp;and execution services&nbsp;to&nbsp;Marketing&nbsp;partners across</li><li>Activities&nbsp;include:&nbsp;Marketing Offer Governance,&nbsp;Customer Data List Build&nbsp;&amp;&nbsp;Validation,&nbsp;Creative Development/Review/Approval, Channel&nbsp;&amp; Financial&nbsp;Setup,&nbsp;Pre-campaign Testing,&nbsp;Live Campaign Monitoring,&nbsp;ongoing&nbsp;Issue Management and Customer&nbsp;Remediation.&nbsp;&nbsp;</li></ul><ul><li>Collaborate&nbsp;with key stakeholders including Marketing,&nbsp;Product, Technologies,&nbsp;GCO/Legal, Compliance and Operational Excellence to align on campaign&nbsp;objectives,&nbsp;feasibility&nbsp;and overall risk&nbsp;-&nbsp;ensuring we&nbsp;can&nbsp;deliver on the promise to our customers.&nbsp;</li><li>Monitor and analyze data, assess&nbsp;trends&nbsp;and&nbsp;determine&nbsp;actions to&nbsp;optimize&nbsp;business and operational performance.&nbsp;</li><li>Partner with MarTech Product teams and other stakeholders to identify and implement process transformation opportunities across the marketing lifecycle – with a focus on driving speed to market, agility and improved quality metrics.&nbsp;</li><li>Build AXP Marketing Operations&nbsp;expertise&nbsp;- understand the&nbsp;possibilities/nuances of&nbsp;AXP&nbsp;MarTech&nbsp;products, processes &amp; capabilities&nbsp;available to our&nbsp;marketing&nbsp;partners.&nbsp;</li><li>Provide&nbsp;outstanding customer service to marketing colleagues&nbsp;across the enterprise.&nbsp;&nbsp;</li></ul>Qualifications&nbsp;<ul><li>Passion for/interest in Marketing Operations (MarOps)&nbsp;</li><li>Energetic&nbsp;self-starter with excellent attention to detail, strong process/project management and organizational skills with the ability to think end-to-end.&nbsp;</li></ul><ul><li>Excellent&nbsp;verbal and written&nbsp;communication skills, with ability to translate and explain technical concepts in a simple, easy to understand way.&nbsp;</li><li>Excellent relationship/partner management&nbsp;skills/experience with ability to interact, consult and influence up and down across multiple partners/stakeholders.&nbsp;</li><li>Strong problem-solving skills and willingness to get into the details&nbsp;to&nbsp;identify&nbsp;solutions.&nbsp;</li><li>Ability&nbsp;to&nbsp;operate&nbsp;independently and collaborate effectively with colleagues, in a dynamic, fast paced,&nbsp;global&nbsp;environment.&nbsp;</li><li>Experience working&nbsp;in a deadline driven production-oriented environment.&nbsp;</li></ul><ul><li>Experience/familiarity with workflow management tools/platforms (e.g., Salesforce) a plus&nbsp;&nbsp;</li><li>Proficiency&nbsp;with Microsoft Office, Slack&nbsp;</li></ul>Salary Range: $55,000.00 to $105,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.

Analyst-Marketing

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.The&nbsp;Tele Account Development Manager is a telephone-based position responsible for the development and management of high potential and high spending clients. This position is responsible for the overall management (expansion and retention) of a defined portfolio of high-value existing customers.Job Responsibilities:Planning (10 – 20% of time)&nbsp;<ul><li>Effectively manage a dedicated portfolio of high-value existing Business and Corporate customers provided by American Express within territory&nbsp;</li></ul>Relationship management (10 – 20% of time)&nbsp;<ul><li>Proactively reach out to customers to uncover opportunities, treat the customer until there’s a change in customer spend in alignment with growth or retention conversations&nbsp;</li></ul>Client solution (20 – 30% of time)&nbsp;<ul><li>Use consultative skills to maintain and develop the existing customer relationship and substantially grow charge volume (e.g., onboarding new vendors, expanding existing vendors, adding supplemental cards) </li><li>Maintain a high level of knowledge about American Express products, processes (Underwriting, Line Increase, Customer Financials, Pricing, Contract), key internal partners (Risk, UWA, PPI) and tools (ONE.force, C360) </li></ul>Negotiate and close (20 – 30% of time)&nbsp;<ul><li>Partner closely with Field Dedicated Portfolio Account Development team when a telephone-managed customer requires a face-to-face visit&nbsp;</li><li>Partner with specialized sales team for product cross-sell (AP Automation), further entrenching clients with use of the American Express suite of products and services&nbsp;</li></ul>Compliance (100% of time)&nbsp;<ul><li>Ensure all aspects of the American Express Code of Conduct, and our Sales Practices policies, standard, and procedures, are adhered to so that we uphold the highest standards in our interactions with our customers and compliantly meet all regulatory requirements</li></ul>Knowledge and Skills:&nbsp;<ul><li>Relationship management&nbsp;</li><li>Strong customer relationship building skills to follow through and motivate clients to act&nbsp;</li><li>Consultative selling </li><li>&nbsp;Effectively identifies client needs to configure solutions that address client requirements and deliver value </li><li>Closing </li><li>Overcomes objections and resistance to proposed solutions with key client decision makers </li><li>Influence &amp; persuasion </li><li>Uses appropriate interpersonal styles and communication methods to gain acceptance for products and/or services&nbsp;</li><li>Demonstrating value </li><li>Proactively and consistently demonstrates the value of partnering with American Express&nbsp;</li><li>Results focus </li><li>Demonstrates a competitive, positive attitude, quickly adapts to different situations, and recovers from setbacks </li><li>Market, industry, &amp; product knowledge </li><li>Understands at a tactical level market/industry key competitors, challenges, terminology, technology, trends, and regulation&nbsp;</li></ul>Attributes:<ul><li>High learning agility&nbsp;</li><li>Intellectually curious&nbsp;</li><li>Collaborative and growth mindset&nbsp;</li><li>Personal accountability&nbsp;</li><li>Compliance focused&nbsp;</li></ul>Experience:<ul><li>Bachelor's degree required </li><li>Excellent sales experience, 3 – 5 years minimum&nbsp;</li><li>Experience partnering with clients across various markets / industries&nbsp;</li><li>Experience in a highly-regulated industry</li></ul>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.Salary Range: $80,000.00 to $155,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.

Manager-Tele Account Development (Phoenix, AZ)

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities, and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join #TeamAmex and let’s lead the way together.How we serve our customers is constantly evolving and is a challenge we gladly accept. Whether you’re finding new ways to prevent identity fraud or enabling customers to start a new business, you can work with one of the most valuable data sets in the world to identify insights and actions that can have a meaningful impact on our customers and our business. And, with opportunities to learn from leaders who have defined the course of our industry, you can grow your career and define your own path. Find your place in risk and analytics on #TeamAmex.You are part of a team responsible for the day-to-day compliance with the policy within their domains/business units. You and your team&nbsp;are responsible for&nbsp;identifying&nbsp;critical data,&nbsp;maintaining&nbsp;data definitions, classifying data, supporting data sourcing / usage requests, measuring Data Quality Controls, and confirming Data Issues are remediated. You&nbsp;have the opportunity to&nbsp;partner across various business units, technology teams, and product/platform teams to define and implement the data governance strategy, supervising and leading data quality, resolving data/platform issues, and driving consistency, usability, and governance of specific product data across the enterprise.&nbsp;Your Primary Responsibilities may include:&nbsp;<ul><li>Assist&nbsp;with oversight and monitoring of databases and execution of processes to bring data under governance (e.g.&nbsp;system of record vs authorized data source definitions, policies, data integration,&nbsp;identifying&nbsp;data management roles,&nbsp;documenting&nbsp;and&nbsp;maintaining&nbsp;data definitions, etc.)&nbsp;</li><li>Advance data governance principles, policies, and programs for stewardship,&nbsp;advocacy&nbsp;and custodianship of data&nbsp;</li></ul><ul><li>Collaborate with data owners and users to&nbsp;modify&nbsp;or implement new repeatable and reliable businesses processes&nbsp;in order to&nbsp;implement truly effective data&nbsp;management&nbsp;</li><li>Assist&nbsp;with harmonizing key policies and guidelines (e.g.&nbsp;Data Quality, Data Definition, Data Creation. Data Sharing, Data Usage policies) with the processes vital to carry out those policies, in collaboration with multi-functional&nbsp;partners&nbsp;</li><li>Partner with legal, compliance and operational excellence to account for and uphold diverse privacy and compliance requirements across geographies. Ensure&nbsp;appropriate protections&nbsp;for data integrity, privacy, and regulatory compliance, including assurances for the validity of different potential&nbsp;analyses&nbsp;</li></ul>Qualifications:&nbsp;<ul><li>Experience in driving data management in a cross-functional and global environment&nbsp;</li><li>Understanding business challenges and strategies and connecting those to data and capabilities&nbsp;&nbsp;</li><li>Basic experience / knowledge of Data Governance / Data Management tools (e.g., Collibra) and concepts (metadata, lineage, data quality, etc.)&nbsp;</li><li>Superior communication skills with the ability to engage, influence, and inspire partners to drive collaboration and&nbsp;alignment&nbsp;&nbsp;</li><li>Eagerness to test, learn,&nbsp;fail&nbsp;and improve is&nbsp;essential&nbsp;</li><li>Must have a positive, collaborative leadership style with colleague and customer first&nbsp;attitude&nbsp;</li></ul>Salary Range: $60,000.00 to $110,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.

Senior Analyst - Data Governance & Management

<h4>Summary of Position</h4>The Senior QA Engineer position supports our Authentication/Authorization/Billing/Subscriber services, which are critical, revenue driving services for our OTT platforms. The primary function of the QA Engineer is to successfully design and execute test plans to support the delivery of new features for our backend systems.&nbsp;The selected candidate MUST have experience testing different backend systems/platforms, with the ability to define the associated testing requirements within our own team, support project documentation and making sure those work for the customer facing application development teams who will consume the services.Successful applicants will be very familiar with websites, REST APIs, apps, and console platforms, third party billing integrations/platforms and OTT subscriber data sets.This role must be on-site in Denver 4 days a week.<h4>Responsibilities </h4><ul><li>Designs test plans for complex backend projects and determines test strategy</li><li>Responsible for executing test-cases for large and complex features across multiple systems by analyzing user stories, acceptance criteria&nbsp;</li><li>Follows established team testing practices to ensure highest quality through clearly documented and repeatable processes</li><li>Responsible for running and analyzing results of performance tests</li><li>Effectively communicates status of the tasks, raises issues and blockers to management</li><li>Identifies cross-functional dependencies and potential risks and quality issues</li><li>Determines the scope of regression for a given feature</li><li>Logs bugs in the defect tracking system and keeps the state of the ticket up to date; escalating where necessary to expedite resolution</li><li>Works closely/collaborates with the services development team, other testers, client engineering and QA teams to troubleshoot issues in production and lower level environments</li><li>Reviews test cases and assists more junior team members</li><li>Uses various types of devices (mobile, Web, TV) for functional and regression testing</li><li>Analyzes logs and metrics as a part of test process</li><li>Works with AWS monitoring tools and databases</li><li>Proactively suggests improvements for QA team process</li><li>Knowledge base documentation</li></ul><h4>Education and Work Experience Requirements</h4><ul><li>BS degree in computer science, software engineering or equivalent technical field&nbsp;</li><li>5+ years overall testing experience, preferably 3+ on a backend project</li><li>Hands on experience with testing REST APIs using Postman, curl or custom tools</li><li>Hands on experience with creating test plans for complex backend projects</li></ul><h4>Qualifications and Skills</h4><ul><li>Experience gathering, refining, and validating business/technical requirements, interdependencies, cross-functional dependencies &amp; risks/issues</li><li>Understanding and knowledge of Software Engineering Concepts and Methodologies</li><li>In depth understanding of application functions, bug fixing, and testing protocols</li><li>Ability to create testing scenarios, write test cases and develop test plans</li><li>Ability to perform exploratory testing for a complex backend project</li><li>Commercial experience with Postman</li><li>Experience with logging tools like Splunk</li><li>Very good understanding of REST API</li><li>SQL knowledge</li><li>Experience with system/platform integrations and the ability to work cross-functionally</li><li>Shows strong initiative and is motivated to learn; works independently</li><li>Provides guidance to interns or less junior testers</li><li>Strong communication skills (oral and written)</li><li>Strong interpersonal, collaboration and consultative skills</li><li>Strong analytical thinking and problem solving</li><li>Constructively escalates problems and issues</li><li>Strong attention to detail and committed to a high level of accuracy &amp; quality</li></ul><h4>Nice to Haves</h4><ul><li>Experience with mobile (iOS, Android), web, TV and console technologies (Xbox, PS4)</li><li>OTT/Billing experience preferred, but not required</li><li>Experience with non-relational databases (DynamoDB, MongoDB, Cassandra)</li><li>Experience with AWS Lambdas and SQS or their Azure equivalent (functions and queues)</li></ul><h4>About STARZ</h4>STARZ (<a href="http://www.starz.com" target="_blank">www.starz.com</a>), a Lionsgate company, is a leading media streaming platform committed to delivering premium content that amplifies narratives by, about and for women and underrepresented audiences. STARZ is home to the highly rated and first-of-its-kind STARZ app that offers the ability to stream or download STARZ premium content, as well as the flagship domestic STARZ® service, including STARZ ENCORE, 17 premium pay TV channels, and the associated on-demand and online services. STARZ is available across digital OTT platforms and multichannel video distributors, including cable operators, satellite television providers, and telecommunications companies. In February 2021, STARZ launched #TakeTheLead, a multi-faceted and innovative inclusion initiative expanding its existing efforts to improve representation on screen, behind the camera and throughout the company.<h4>Our Benefits</h4><ul><li>Full Coverage – Medical, Vision, and Dental</li><li>Annual discretionary bonus and merit increase</li><li>Work/Life Balance – generous sick days, vacation days, holidays, and Impact Day</li><li>401(k) company matching</li><li>Tuition Reimbursement (up to graduate degree)</li></ul><h4>Compensation</h4>$109,000 - $172,400<h4>EEO Statement</h4>Lionsgate is an equal employment opportunity employer. All employees and applicants are evaluated on the basis of their qualifications, consistent with applicable state and federal laws. In addition, Lionsgate will provide reasonable accommodations for qualified individuals with disabilities. Lionsgate will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable state and federal law. &nbsp;&nbsp;

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