You Lead the Way. We’ve Got Your Back.
With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.
At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.
Join Team Amex and let's lead the way together.
American Express, the world's most respected service brand, has outstanding opportunities for project analysts working within the Credit Strategy & Transformation organization! You will be an integral part of our Global Servicing Group where we support customer interactions across many different channels (online, chat, social media, phone, etc.). The role includes application of thought leadership and innovation to enable process improvement opportunities. The team acts as an internal business consultant to support our operations partners with improvements, optimization, and strategy.
How will you make an impact in this role?
Responsible for participating in the development of project plans and timelines, ensuring projects are efficiently completed. They also collaborate to outline project objectives, requirements and realization.
- Enable creation of project plans and timelines, serving as a liaison across multiple workstreams
- Review project schedules, ensure tasks are completed on time
- Collaborate with team members and partners to assemble project objectives and requirements
- Review and evaluate project findings to ensure they meet project requirements, regulatory standards and desired results
- Monitor project priorities and resource allocation
- Track project progression and update project documentation
- Identify and detail risks and issues that may affect project success, and propose mitigation strategies
- Conduct project status meetings and provide updates to project collaborators
- Conduct data analysis and build reports to facilitate risk assessments, identify potential issues and help program leadership to make informed decisions
- Collaborate with project team members to identify areas of process improvement and make recommendations for change
- Develop and maintain positive relationships with business partners to collaborate on project strategy and execution
- Collaborate to document cost-benefit analysis, customer journeys and process mapping
- Collaborate with partners to define key performance metrics and supervise for project efficiency and effectiveness
Minimum Qualifications
- Proven experience in Project Management principles: project governance, planning, issues management, execution and enablement; experience with data driven recommendations, impact assessments and outlining business justifications
- Enthusiastic and creative individual committed to delivering results within strict timeframes
- Ability to challenge upwards, lead and/or influence teams without direct authority
- Demonstrated experience to independently drive projects and initiatives to completion
- Effective communication inclusive of active listening, and communicating information clearly and concisely to leadership and peers (verbally and in writing)
- Excellent collaborative and remediation skills
- Critical and lateral thinking
- Strong organizational skills
- Proficiency using MS Excel, PowerPoint, and Word
Preferred Qualifications
- Business or Engineering Bachelor's or advanced degree, preferred
- Confirmed experience in Credit functions; process improvement or consulting roles, issues management and capability results
Salary Range: $55,000.00 to $105,000.00 annually + bonus + benefits
The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.
We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:
- Competitive base salaries
- Bonus incentives
- 6% Company Match on retirement savings plan
- Free financial coaching and financial well-being support
- Comprehensive medical, dental, vision, life insurance, and disability benefits
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
For a full list of Team Amex benefits, visit our Colleague Benefits Site.
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.
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If the links do not work, please copy and paste the following URLs in a new browser window: https://www.dol.gov/agencies/ofccp/posters to access the three posters.
Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.
