field_remote_option

field_job_employment_type

job_industry

field_job_occupational_field_parents_all

field_job_experience

job_organization_name

AutoNation is one of the largest automotive retailers in the United States, offering innovative products, exceptional services, and comprehensive solutions, empowering our customers to make the best decisions for their needs. With a network of dealerships nationwide strengthened by a recognized brand, we offer a wide variety of new and used vehicles, customer financing, parts, and provide expert maintenance and repair services. Through DRV PNK, we have raised over $40 million for cancer-related causes, demonstrating our commitment to making a positive difference in the lives of our Associates, Customers, and the communities we serve. So what do you say? Are you ready to be part of something big?As a Service Advisor, you’ll be part of a nationwide team servicing 20,000 cars a day&nbsp;and building customer loyalty that spans generations. Along with your communication skills and automotive knowledge, you’ll utilize&nbsp;leading-edge technology to uncover selling opportunities that keep drivers safe in their vehicles.<h2>Position Overview</h2> Working in our state of the art service departments, the Service Advisor acts as the go-between for Service Technicians and customers. In this position, you’ll be able to get out from behind the desk and play an active role in the service lane. AutoNation will look to you to explain the Service Technician’s recommendations to the customer in easy-to-understand language – and suggest up-sell opportunities to keep the customer’s vehicle safe.<h2> What Will I Do Every Day?</h2><ul><li>Set, confirm and prepare for appointments with customers so they can have a great service experience</li><li>Meet or exceed targeted sales goals &amp; the targeted customer satisfaction index</li><li>Greet customers in a friendly manner when they arrive</li><li>Determine vehicle needs based on customer information and a vehicle walk-around, inspections and test drives</li><li>Use a consultative selling process to assist customers in planning for ongoing required maintenance of their vehicle</li><li>Produce repair orders for customers, including cost and time estimates, with full transparency</li><li>Communicate frequently with technicians and parts associates to ensure timely completion of work</li><li>Follow up with customers on the status of their vehicle, based on how the customer wants to be informed</li><li>Follow up with customers to ensure satisfaction</li><li>Gain superior product knowledge to effectively help customers</li><li>Provide an exceptional customer experience to drive loyalty</li></ul><h2>&nbsp; What are the requirements for this job?</h2><ul><li>High school diploma or equivalent</li><li>Proven ability to provide an exceptional customer experience</li><li>Ability to set and achieve targeted goals</li><li>Prior sales experience preferred but not required</li><li>Demonstrated communication, consultative, interpersonal and organizational skills</li><li>The willingness to follow up with customers</li><li>Experience and desire to work with technology</li><li>Valid in-state driver’s license and an acceptable, safe driving record</li></ul><h2>Exciting Benefits and Perks Await You:</h2><ul><li>Competitive compensation and 401k matching</li><li>Enjoy a healthy work-life balance with insurance plans (health, dental, vision) and maternity benefits</li><li>Exclusive RX Pet program offering discounts on medications</li><li>Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear</li><li>Access amazing deals and discounts through YouDecide, a website with offers from top providers and retailers</li><li>Join our DRVPNK mission to raise and donate millions of dollars to cancer research and treatment, partnering with cancer charities nationwide</li></ul>AutoNation is committed to creating a diverse, equitable, and inclusive environment in our workplace and the services we provide. We welcome candidates from all backgrounds who are passionate about making a positive impact. Even if you do not meet every requirement, we encourage you to apply. Join our team and help us foster a culture of belonging while contributing to our revolutionary work in the automotive industry. We value innovation, teamwork, and a commitment to making a positive impact in the world.

AutoNation

Service Advisor - Paid Training

AutoNation is one of the largest automotive retailers in the United States, offering innovative products, exceptional services, and comprehensive solutions, empowering our customers to make the best decisions for their needs. With a network of dealerships nationwide strengthened by a recognized brand, we offer a wide variety of new and used vehicles, customer financing, parts, and provide expert maintenance and repair services. Through DRV PNK, we have raised over $40 million for cancer-related causes, demonstrating our commitment to making a positive difference in the lives of our Associates, Customers, and the communities we serve. So what do you say? Are you ready to be part of something big?Working in our no-haggle sales environment, the F&amp;I Manager makes credit decisions, submits deals to our lenders for approval and helps bridge disconnects in the sales process. With your background in automotive sales or finance, you’ll find the right finance and insurance products for every customer, no matter what their situation..<h2>What will I do every day?</h2><ul><li>Welcome customers to the store and transition them from Sales to Finance during their vehicle purchase process</li><li>Work directly with our employees and customers to develop relationships</li><li>Determine customer financing needs and payment options&nbsp;based on a consultative interview process</li><li>Present a fully transparent pricing menu to customers detailing their financing options and products</li><li>Process finance transactions and ensure 100% compliance with all state and federal laws and regulations</li><li>Follow up with customers to ensure satisfaction</li><li>Build rapport with customers to create a base of referrals</li><li>Set and achieve targeted sales goals</li><li>Gain superior product knowledge to effectively help customers</li><li>Ensure that all administrative processes are handled in a timely fashion and in compliance with company policy</li><li>Provide an exceptional customer experience to drive loyalty</li><li>What are the requirements for the F&amp;I Manager?</li><li>High school diploma or equivalent</li><li>Proven ability to provide an exceptional customer experience</li><li>Ability to set and achieve targeted goals</li><li>Highly detail-oriented and organized</li><li>Prior sales experience preferred but not required</li><li>Demonstrated communication, consultative, interpersonal and organizational skills</li><li>Experience and desire to work with technology</li><li>Why should I come work for AutoNation?</li><li>- You want to work for a car dealer that has a strong moral compass and treats all its associates with respect</li></ul>This position is commission based. The average compensation for this position is $10,000-$25,000 per month. The expected annual salary for this role is between $0.00 - $0.00, dependent upon each candidate’s unique experience and qualifications.<h2>Exciting Benefits and Perks Await You:</h2><ul><li>Competitive compensation and 401k matching</li><li>Enjoy a healthy work-life balance with insurance plans (health, dental, vision) and maternity benefits</li><li>Exclusive RX Pet program offering discounts on medications</li><li>Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear</li><li>Access amazing deals and discounts through YouDecide, a website with offers from top providers and retailers</li><li>Join our DRVPNK mission to raise and donate millions of dollars to cancer research and treatment, partnering with cancer charities nationwide</li></ul>AutoNation is committed to creating a diverse, equitable, and inclusive environment in our workplace and the services we provide. We welcome candidates from all backgrounds who are passionate about making a positive impact. Even if you do not meet every requirement, we encourage you to apply. Join our team and help us foster a culture of belonging while contributing to our revolutionary work in the automotive industry. We value innovation, teamwork, and a commitment to making a positive impact in the world.

Customer Financial Services Manager

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.American Express National Bank (AENB) is American Express’ chartered national bank. Headquartered in Utah, AENB is the single largest entity within American Express’ business, currently representing more than 50 percent of the company’s Card Member Spending, nearly 90 percent of its lending, and more than 60 percent its of revenues. American Express National Bank provides American Express’ customers with access to consistent payments, financing, and savings products in three ways, including:<ul><li>Issuing and servicing charge and credit cards for the consumer and small business segments;</li><li>Offering commercial loans to small and midsized merchants, as well as installment loans to consumers;</li><li>Maintaining a Personal Savings program consisting of high-yield savings accounts and certificate of deposit products.</li></ul>Colleagues across American Express’ key business units (known as “affiliates”) use their experience and skills to support AENB in executing on its strategy. In addition, many of American Express’ executives also serve as officers of AENB. AENB is governed by its own Board of Directors. It is regulated, supervised, and examined by several regulatory agencies, including the Office of the Comptroller of the Currency (OCC) for wide-ranging safety and soundness and the Consumer Financial Protection Bureau (CFPB) for adherence to federal consumer financial laws. All AENB colleagues, officers, and affiliates have a long-standing commitment to driving strong and standardized risk management practices in accordance with the OCC’s Heightened Standards guidelines. The Corporate Functions Control Management team within AENB will serve as the business unit Control Management function for several corporate groups including Corporate Affairs &amp; Communications (CA&amp;C); Colleague Experience Group (CEG), General Counsel’s Organization (GCO); Global Risk &amp; Compliance (GRC); Enterprise Strategy (ES); and American Express National Bank Headquarters (AENB HQ).The objective of the AENB Control Management Risk ID, Assessment, Testing and Reporting team is to identify, assess, mitigate, and report on Operational Risk within BU processes for AENB to ensure adherence to regulatory standards, Amex policy and enhance the BU's resilience through managing a clear methodology of inherent and residual risk.AENB is looking for a Manager of Risk ID, Assessment, Testing &amp; Reporting focused on ensuring control management is embedded in the day-to-day operations of our organization. It will involve extensive collaboration with multiple partners across numerous business units, functional areas, and geographies.The Manager, AENB Risk ID, Assessment, Testing &amp; Reporting will:<ul><li>Provide additional identification of risks throughout business processes and systems (along with business process owners).</li><li>Facilitate BUs in their risk assessments performance (e.g., Process Self Risk Assessments (PRSAs)) in addition to further assessments and testing / QA programs to ensure regulatory and internal standards are met (e.g., periodic PRSA reviews and update assessment criteria to align with regulatory updates).</li><li>Conduct control monitoring (supplemental to BU process owners testing) and compile key operational risk trends, activities, and events.</li><li>Proactively help identify areas of high-risk for intervention (e.g., automated alerts generated for high-risk areas signal need for intervention and focus), including conducting independent quality assurance and vertical process testing</li></ul>Minimum Qualifications:<ul><li>3+ Years experience in operational risk management (e.g., within Risk and/or Internal Audit function) Understanding of critical operational risk management lifecycle activities.</li><li>Strong project management, communication, and interpersonal skills</li><li>Experience in process governance, with an understanding of processes that align with policies, regulatory frameworks, and/or operational standards.</li><li>Proficient analytical and problem-solving skills, with an ability to analyze data, identify trends, and evaluate risk scenarios effectively&nbsp;</li></ul>Preferred Qualifications:<ul><li>Bachelor's Degree in Finance, Business, Risk Mgmt., or related field; advanced degrees (e.g., MBA, MSc) or certifications are advantageous.</li><li>Experience in at least one of the following: </li><ul><li>Providing identification of operational risks throughout business processes and systems.</li><li>Facilitating risk assessment performance in addition to further assessments and testing programs to ensure regulatory and internal standards are met.</li><li>Enhancing risk assessments and associated methodologies.</li><li>Reviewing independent control monitoring, including identification of control improvements.</li><li>Identifying areas of risk for intervention, including conducting independent quality assurance and process testing.</li><li>Reviewing thematic risk reporting to provide actionable insights on risk levels, emerging trends and root causes.</li><li>Experience in financial services industry</li></ul></ul>ORMCMSalary Range: $80,000.00 to $155,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for this position. We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.

American Express

Manager of Risk ID, Assessment, Testing & Reporting

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.Global Merchant Network Services (GMNS) has relationships with millions of merchant businesses, in more than 25 countries, and delivers over $200B in spend. The people, processes, and technology that support this vital function are evolving to improve the merchant experience and economics. The Global Strategy &amp; Capabilities (GS&amp;C) team’s mission is to deliver a best-in-class premium merchant member experience that will get merchants to not only accept American Express, but openly welcome and recommend us to their customers.The GMNS Intelligent Automation &amp; Gen AI team plays a pivotal role in partnering across teams to reimagine end-to-end business solutions using intelligent automation and generative AI. These solutions will optimize business processes, drive performance, and expand revenue generation opportunities. We are looking for a passionate, experiences, and adaptable Product Manager to deliver this vision partnering with Technology. This is an exciting opportunity to enable new and emerging technologies!<h4>Key Responsibilities</h4><ul><li>Develop product roadmaps based on vision, strategy, and goals</li><li>Collaborate with engineering team and other product owners to define scalable intelligent automation and generative AI solutions that meet stakeholder needs</li><li>&nbsp; &nbsp; Document and manage detailed requirements as prioritized feature and user story backlogs that maximize value</li><li>&nbsp; &nbsp; Deliver throughout the product lifecycle by leading sprint planning, creating clear sprint/increment goals, and managing delivery of features through the software development lifecycle through to launch and rollout</li><li>Monitor key performance metrics and drive continuous improvement on the performance of delivered solutions</li><li>&nbsp; &nbsp; Improve efficiency of planning and time-to-launch by contributing to process and working practice improvements</li><li>Report on status across the organization on roadmap, progress against goals, and generated value</li><li>Stay abreast of the market and the enterprise to identify how best to leverage the value of emerging technologies, such as Generative AI</li></ul><h4>Minimum Qualifications</h4><ul><li>5+ years of in-depth experience with Agile methodologies and tools, working directly with scrum teams to launch products and features </li><li>Outstanding communication and collaboration skills. Able to simplify complex ideas, navigate cross-functional teams and build relationships, influence decisions, and deliver on shared objectives</li><li>Experience eliciting and defining development-ready requirements from vaguely defined business opportunities</li><li>Strong analytical and problem-solving skills. Demonstrated ability to analyze data and processes to identify creative solutions and drive incremental improvements</li><li>Proven ability to influence without authority and communicate effectively across all levels of the organization</li><li>Highly organized, detail oriented with a proven ability to manage multiple workstreams and solve complex problems</li></ul><h4>Preferred Qualifications</h4><ul><li>Experience in project management and process transformation </li><li>Understanding of Intelligent Automation and Generative AI to solve business pain points</li><li>Experience in using design thinking techniques and UX design and research</li><li>Experience working in a regulated environment with an understanding of compliance, control, data governance and integrity processes</li></ul>Salary Range: $90,000.00 to $165,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.

Senior Manager-Digital Product Manager Intelligent Automation/ Generative AI

You Lead the Way. We’ve Got Your Back.&nbsp;With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.&nbsp;At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.&nbsp;Join Team Amex and let's lead the way together.&nbsp;Our industry is rapidly evolving, and we need courageous, quick thinkers who can shape the strategic decisions that lead our business forward. Whether it’s negotiating with some of our largest global partners or creating next year’s financial plan, you can influence both our day-to-day P&amp;L and the future direction of the company. As part of the team, you can have the opportunity to learn and use the latest data tools and technologies and explore a range of roles to grow your career. Find your place in finance on #TeamAmex.The objective of the Finance Control Management Issues, Events, Remediation and Reporting &amp; Process Risk Reduction team is to ensure timely identification, response, and resolution of risk events and issues to minimize impact, as well as to prevent recurrence through effective remediation and lesson learning.&nbsp;Finance is looking for a Manager of Issues, Events, and Remediation to lead a diverse team of high-performing professionals focused on ensuring control management is embedded in the day-to-day operations of our organization. It will involve extensive collaboration with multiple partners across numerous business units, functional areas, and geographies.&nbsp;&nbsp;The Manager - Issues, Events, and Remediation will:&nbsp;<ul><li>Support remediation of issues by influencing Finance, who own and execute issue/Operational Risk Event (ORE) remediation</li><li>Provide information technology (IT) -related risk and control expertise, understand IT systems and tools, including IT controls, interface inputs/outputs, reports, application security, etc. and how those impact business processes. </li><li>Able to understand IT- related issues in detail and work with both Finance as well as Technology to enhance the control environment and suggest improved system controls.</li><li>Facilitate investigation and conduct root cause analysis to address repeated issue types </li><li>Perform quality assurance on documentation of issue/ORE type, urgency, severity/impact (e.g., impact analysis), and investigate as necessary to understand and address the root causes </li><li>Triage the areas of remediation process, including tracking progress, validating resolution efficacy, communicating status updates to stakeholders to embed accountability along the process, collaborating with other Operational Risk Management (ORM) teams as necessary </li><li>Review quality assurance of documentation and maintenance of records of issues/OREs and remediations to ensure transparency and accountability in the issue management process </li><li>Analyze trends in issues and events to identify potential systemic risks or control weaknesses within BU processes </li><li>Support the End-to-End (E2E) Finance issue resolution process, embedding accountability and ensuring lessons learned are integrated into future ORM practices </li><li>Perform sample testing of issues to ensure resolution is complete and effective </li><li>Opine on specific control enhancements related to issues </li><li>Engage with key stakeholders, including business unit partners and compliance colleagues, to facilitate effective issue management and resolution </li><li>Review and advise on detailed reports on issue status, trends, and outcomes to senior management and governance committees </li><li>Support sharing insights, better practices, themes, etc. across the enterprise&nbsp;</li></ul>Required Qualifications:&nbsp;<ul><li>5+ years of experience in IT operational risk management (e.g., within Risk and/or Internal Audit function) Understanding of critical operational risk management lifecycle activities&nbsp; </li><li>Strong project management, communication, and interpersonal skills </li><li>Experience in process governance, with an understanding of processes that align with policies, regulatory frameworks, and/or operational standards </li><li>Proficient analytical and problem-solving skills, with an ability to analyze data, identify trends, and evaluate risk scenarios effectively</li></ul>Preferred Qualifications:&nbsp;<ul><li>CISA, CRISC</li><li>Bachelor's Degree in Finance, Business, Risk Mgmt., or related field; advanced degrees (e.g., MBA, MSc) or certifications are advantageous&nbsp;</li><li>Experience in at least one of the following:&nbsp; &nbsp;</li></ul><ul><ul><li>Scoping, prioritizing, and support remediation of operational issues </li><li>Investigating and conducting root cause analysis to address repeated operational risk issue types </li><li>Performing quality assurance on documentation of operational risk issues and events </li><li>Overseeing BU remediation process for operational risk issues and events </li><li>Reviewing documentation and maintaining records of operational risk issues and events to ensure transparency and accountability </li><li>Supporting and overseeing the BU E2E issue resolution process, embedding accountability and ensuring lessons learned are integrated into future operational risk management practices&nbsp;&nbsp;</li></ul></ul><ul><li>Experience in financial services industry&nbsp;</li></ul>Non-considerations for sponsorship:Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.Salary Range: $80,000.00 to $155,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.

Manager - Issues, Event and Remediation

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.How we serve our customers is constantly evolving and is a challenge we gladly accept. Whether you’re finding new ways to prevent identity fraud or enabling customers to start a new business, you can work with one of the most valuable data sets in the world to identify insights and actions that can have a meaningful impact on our customers and our business. And, with opportunities to learn from leaders who have defined the course of our industry, you can grow your career and define your own path. Find your place in risk and analytics on #TeamAmex.Where are these roles located within American Express?The Enterprise Comms &amp; MarTech Experiences (ECMX) team is a global organization that sits within Enterprise Digital &amp; Data Solutions (EDDS). It is American Express’ marketing services centre of excellence with the charter of powering high quality, efficient, user-centric digital marketing experiences that accelerate business growth through optimized enterprise MarTech &amp; MarOps solutions.This role sits within Enterprise MarOps Solutions within ECMX.The EMS organization is a global team responsible for consultation and execution of US and international marketing campaigns including channel set-up and deployment.Additionally, this organization leads creative review &amp; approval processes for all US marketing content &amp; creative.This team conducts process solution design &amp; optimization, providing inputs into MarTech transformation.The CSEM (Campaign Solution and Execution Management) team provides critical project management of the campaign execution process for high risk/high visible marketing initiatives. The Manager (CSEM lead) on this team will be responsible for leading cross-functional teams of campaign execution experts to drive efficient and timely campaign execution through coordination of timelines, milestone tracking, and issue resolution.In addition, the CSEM lead serves as the escalation point for ECMX teams.The CSEM lead will work directly with key stakeholders including Product, Marketing, Product Development, Brand, General Counsel’s Office, and a variety of teams within ECMX (e.g. Campaign Management Team, Marketing Compliance Review, Concierge, etc).Key Responsibilities<ul><li>Provide comprehensive marketing campaign consultation, solution design and execution services to Marketing partners across US&nbsp;Marketing partners in support of American Express’ strategic priorities.</li><li>Collaborate with key stakeholders including Marketing, Product, Technologies, GCO/Legal, Compliance and Operational Excellence to align on campaign objectives, feasibility and overall risk - ensuring we can deliver on the promise to our customers.</li><li>Partner with MarTech Product teams and other stakeholders to identify and implement process transformation opportunities across the marketing lifecycle – with a focus on driving speed to market, agility and improved quality metrics.</li><li>Collaborate with colleagues, providing both strategic and day-to-day guidance &amp; support as part of EMS objectives to drive flawless delivery and process transformation.</li><li>Work with Marketing and Product teams to identify and engage key campaign execution stakeholders at the beginning of each project</li><li>Ensure campaign timelines and milestones are developed and tracked in partnership with Marketing and other cross-functional teams. Responsible for identifying and communicating timeline dependencies to affected teams</li><li>Lead weekly project team meetings to track progress, milestones, &amp; campaign execution related issue resolution</li><li>Provide leadership to B30 analyst assigned to support a project</li><li>Share lessons learned and work across project team to incorporate best practices</li><li>Build AXP &amp; external Marketing Operations (MarOps/MarTech) expertise - understand the possibilities/nuances of AXP MarTech products, processes &amp; capabilities available to our marketing partners.</li><li>Provide outstanding customer service to marketing colleagues across the enterprise.</li></ul>Minimum Qualifications<ul><li>Prior experience in Marketing Operations (MarOps / MarTech), Marketing or related field.</li><li>Energetic self-starter with excellent attention to detail, strong process/project management and organizational skills with the ability to think end-to-end.</li><li>Excellent verbal and written communication skills, with ability to translate and explain technical concepts in a simple, easy to understand way.</li><li>Excellent relationship/partner management skills/experience with ability to interact, consult and influence up and down across multiple partners/stakeholders.</li><li>Strategic and creative thinker with the ability to problem solve and develop strategies.</li><li>Ability to think innovatively and challenge the status quo.</li><li>Ability to operate independently and collaborate effectively with colleagues, in a dynamic, fast paced, global environment.</li><li>Proven project management skills with a strong focus on process excellence.</li><li>Proven ability to independently manage multiple workstreams and consistently drive results.</li><li>Experience working in a deadline driven production-oriented environment.</li><li>Excellent collaboration and influencing skills – ability to obtain consensus and deliver results in an environment which requires a high degree of coordination and alignment with short timeframes</li><li>Able to synthesize information and connect the dots to draw conclusions about potential impacts or opportunities</li><li>Natural curiosity and desire to dig deeper to understand how things work</li></ul>Preferred Qualifications<ul><li>Experience/familiarity with workflow management tools/platforms (e.g., Salesforce) a plus.</li><li>Proficiency with Microsoft Office, Slack.</li></ul>Salary Range: $80,000.00 to $155,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.

Manager-Marketing

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.As part of our diverse tech team, you can architect, code and ship software that makes us an essential part of our customers’ digital lives.Here, you can work alongside talented engineers in an open, supportive, inclusive environment where your voice is valued, and you make your own decisions on what tech to use to solve challenging problems.American Express offers a range of opportunities to work with the latest technologies and encourages you to back the broader engineering community through open source.And because we understand the importance of keeping your skills fresh and relevant, we give you dedicated time to invest in your professional development.Find your place in technology of #TeamAmex.How will you make an impact in this role?The Technology Workforce &amp; Talent Excellence (TWTE) team is a center of excellence (COE) that tightly aligns with and supports the strategic talent objectives of the Technology organization. As our Technology organization continues to evolve, so too must our talent strategy. This newly created role will report to the Vice President of TWTE and will be instrumental in the advancement of the Attract &amp; Welcome pillar of our People &amp; Culture Strategy.Through collaborating with internal &amp; external stakeholders, the successful candidate will manage a team of talent specialists to develop and manage the programs that enable us to deliver best in class programs &amp; experiences. American Express Technology aspires to be recognized as a leading Tech enabled company and best place to work for technologists.In this role, the Director, Attract &amp; Welcome Programs will:<ul><li>Lead the development of the Technology Recruitment Marketing assets and campaign delivery in partnership with Global Talent Acquisition and Global Marketing teams in the Colleague Experience Group (CEG) to ensure we are optimizing our ability to attract the best talent.</li><li>Lead the global Technology Welcome programs – with a persona led approach for all band levels across all locations to ensure a best in class, Technology specific welcome experience.</li><li>Lead the Technical Excellence functions including the Technical Bar and mentoring programs and the annual Technical Career Path.</li><li>Lead and embed Inclusive Hiring Leader Best Practices across Technology.&nbsp;</li><li>Adopt a data driven approach, create program roadmaps and strategies ensuring the progress is tracked and pivot as necessary to meet the needs of the workforce.</li><li>Partner with key stakeholders within Technology, CEG and colleague networks to ensure we are bringing others along,&nbsp;building strong relationships and working collectively towards shared goals.</li><li>Ensure that we represent TWTE in a coherent and fulfilling way, offering best in class programs and consultancy to our partners and stakeholders.</li><li>Champion diversity, inclusion, and accessibility within our programs and initiatives.</li><li>Put people first, every colleague matters to meet the vision of being the best, most inclusive place to work in Technology.</li></ul>Minimum Qualifications<ul><li>Experienced in partnering with stakeholders to drive people strategies and/or relevant degree (5 years +)</li><li>Previous strong experience within talent functions.</li><li>Ability to drive projects and initiatives as a self-starter with a strong client focus, outstanding critical thinking, and a solution-focused mindset.</li><li>Ability to influence, build relationships and partner across a broad range of stakeholders.</li><li>Demonstrated ability to apply analytical skills to understand complex problems and root causes, and to make data‐driven recommendations.</li><li>Demonstrated ability to gather internal and external insights to understand and identify needs and systematic solutions at scale, intellectual courage, and curiosity.</li><li>Exceptional communication, presentation, story-telling and interpersonal skills.</li><li>Ability to multi-task and prioritize work within a fast-paced, fluid environment.</li><li>Demonstrate strategic thinking and decision-making skills, strong analytical and problem-solving skills, and a customer-focused mindset are essential.</li><li>Have a track record of building trust and rapport quickly.&nbsp; </li><li>Hold an ability to articulate vision and direction, communicate effectively and manage and measure team performance and accountability.</li><li>Demonstrated success leading others, sharing information, connecting dots, and working effectively across teams.</li></ul>Salary Range: $145,000.00 to $230,000.00 annually + bonus&nbsp; + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.Depending on factors such as business unit requirements, the nature of the position, cost and applicable laws, American Express may provide visa sponsorship for certain positions.

Director Program Management

You Lead the Way. We’ve Got Your BackWith the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities, and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join #TeamAmex and let’s lead the way together.As part of our diverse tech team, you can architect, code and ship software that makes us an essential part of our customers’ digital lives.Here, you can work alongside talented engineers in an open, supportive, inclusive environment where your voice is valued, and you make your own decisions on what tech to use to solve challenging problems.American Express offers a range of opportunities to work with the latest technologies and encourages you to back the broader engineering community through open source.And because we understand the importance of keeping your skills fresh and relevant, we give you dedicated time to invest in your professional development.Find your place in technology of #TeamAmex.The successful candidate for this role will be responsible for developing and implementing cutting-edge scalable intelligent solutions. You will collaborate with cross-functional teams to design, develop, and deploy highly scalable and fault tolerant services, applications and models that drive innovation and enhance efficiency in customer servicing space. We are seeking a highly skilled and experienced Senior Engineer with expertise in Java, Microservices architecture on cloud to join our team. Responsibilities: ·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Provide thought leadership, engineering expertise and direction to the engineering teams; be versatile and be able to collaborate with business stakeholders, product teams and cross functional technology groups to drive continuous delivery. ·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Design and develop applications using Java, Vertx &amp; Reactive framework and Python on Cloud ( preferably GCP) ·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Good knowledge and hands on experience in RDBMS and NoSQL databases such as Oracle, MSSQL, PostgreSQL, MongoDB, Casandra ·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Work closely with product managers and stakeholders to understand business requirements and translate them into technical solutions. ·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Collaborate with software engineers to integrate OOTB services into existing servicing applications and ensure scalability and reliability. ·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Conduct code reviews and provide technical guidance and mentorship to junior team members. ·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Stay abreast of industry best practices and emerging trends in&nbsp; Java, Cloud, database, Python development and AI/ML ·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Participate in cross-functional team meetings, brainstorming sessions, and knowledge sharing activities to foster innovation and continuous improvement. ·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; CI/CD Implementation: Implement and manage Continuous Integration and Continuous Deployment (CI/CD) processes A problem solver, open to learning. Should have experience in troubleshooting, optimizing, solutioning and keeping up with evolving technologies - as a leading member of the team.Qualifications &amp; Skills: ·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Degree in Computer Science with 8+ years in experience ·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Experience in designing &amp; developing API, services, ETL applications, Micro services-based architecture using frameworks like Spring Boot or Vertx ·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Experience in developing, hosting solutions on Google Cloud Platform- Google Cloud Storage , BigQuery and Vertex AI and leveraging GCP services for specific feature implementations ·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Hands-on experience with Kafka ·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Proficient in Programming Languages: Java, Vertx &amp; Reactive framework and Python and others. ·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Big Data Platform Proficiency: Skilled in working with Big Data platforms and Big Data lakes. ·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Expertise in RESTful APIs: Understanding of RESTful principles and experience in designing and implementing RESTful APIs for microservices communication. ·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Cloud Knowledge: Proficient in cloud computing technologies. ·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Banking Data Knowledge: Familiarity with banking data structures and requirements. ·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Architecture design and modeling: should possess strong skills in designing and modeling complex systems and architectures. ·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Ability to create scalable, reliable, and efficient solutions that meet business requirements. ·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Docker and Kubernetes Proficiency: Proficient with containerization and orchestration using Docker and Kubernetes. ·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Continuous Learning: Commitment to staying updated with industry trends. ·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Leadership and communication: lead teams and collaborate with stakeholders, so strong leadership and communication skills are essential. ·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Ability to effectively communicate technical concepts to both technical and non-technical audiences. ·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Should have excellent problem-solving and analytical skills.Salary Range: $110,000.00 to $190,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Senior Engineer - Java/Cloud

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.As part of the Global Services Group (GSG), the Global Supply Management (GSM) organization partners with American Express (AXP) business units to identify the right third parties to support their strategic objectives, negotiate contracts and protect the company from third-party risk. GSM’s vision is to offer outstanding procurement, third-party risk management, and payments services to all American Express colleagues. Within GSM, the Third-Party Center of Excellence (COE) is comprised of the Third-Party Lifecycle Management (TLM) Operations, Third-Party Risk Management (TPRM), and Third-Party Governance &amp; Control teams, which collectively play a crucial role in managing third-party risk for the company.The Director - Third-Party COE Governance &amp; Controls role reports directly to the Vice President, Third-Party COE. This role leads a global team of colleagues with primary responsibility to: Drive Results:<ul><li>Conduct bypass testing in accordance with AEMP 10 Third Management policy requirements.</li><li>Perform Quality Control at key points within the third-party management lifecycle.</li><li>Manage the E2E Third-Party Contracting Process Risk Self-Assessment (PRSA) and controls.</li><li>Drive Operational Risk Event (ORE) and finding remediation for issues identified during audits and exams of the third-party program.</li></ul>Make Collaboration Essential: <ul><li>Support 2nd line of defense reviews, internal audits, and regulatory exams of the Third-Party Risk Management program.</li><li>Build relationships with key business partners, including within GSM and across the various stakeholders that interact with the third-party program at Amex.</li></ul>Communicate Clearly &amp; Effectively:<ul><li>Communicate clearly with the ability to influence business partners and draw linkages across different risk disciplines.</li><li>Translate complex information into easily understandable terms.</li><li>Maintain a calm and professional manner during stressful/challenging situations.</li></ul>Build a Diverse and Inclusive Team: <ul><li>Build a high performing team by modeling the American Express leadership behaviors.</li><li>Create a culture of inclusivity, empowerment, and colleague engagement.</li><li>Drive colleague development by providing consistent coaching and feedback.</li></ul>Minimum Qualifications:<ul><li>Risk mindset: Previous experience in a risk/control related field such as, but not limited to: Third-Party Risk Management, Operational Risk Management, Compliance, and Audit.</li><li>Control management: Working knowledge of the Process Risk Self-Assessment (PRSA) framework and demonstrated ability to develop controls to mitigate process risks.</li><li>People leadership skills: Consistent track record of people leadership building high performing teams and creating followership with experience leading across global markets and time zones.</li><li>Strong collaboration: Ability to effectively interface with colleagues across GSM, as well as auditors, 2nd line oversight teams, and Business Units partners.</li></ul>Preferred Qualifications:&nbsp;<ul><li>Bachelors degree in a related field&nbsp;</li></ul>Salary Range: $130,000.00 to $205,000.00 annually + bonus + equity (if applicable) + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Director-Third-Party Governance & Controls

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.The Global Merchant Services (GMS) Pricing team is responsible for the single largest source of American Express’ revenue: Merchant Discount Revenue. The team works closely with multiple business partners to determine the ideal pricing structure to encourage merchant acceptance of American Express, while striving to improve coverage and merchant satisfaction. Ultimately, we drive merchant revenue and profit growth through customer-centric pricing principles, more flexible pricing architecture and innovative pricing solutions.How will you make an impact in this role?The Director of Merchant Pricing, Centralized Planning, Regional &amp; Centralized Client Group (RCCG) and Merchant Acquisition (MA) is responsible for leading U.S. Pricing strategic planning activities, as well as developing pricing strategy and financial analyses for regional U.S. merchant relationships and merchant acquisition. This is an excellent opportunity for an individual to gain deep knowledge of the Merchant business. This role has significant exposure to senior leaders across GMS and the Blue Box. The Director should be a dynamic individual who can work closely with senior leaders and has the right ambition to drive change.Job Responsibilities<ul><li>Lead a team of four in charge of managing strategic planning activities and developing pricing strategies for key strategic U.S. merchants and acquisition targets</li><li>Coordinate centralized planning processes for U.S. Pricing, collaborating across multiple teams and developing frameworks that drive decision-making </li><li>Manage key compliance-related support activities including ORE mitigation efforts and definition of critical processes</li><li>Manage key U.S. Pricing-driven strategic initiatives and programs, as well as ad hoc senior leadership requests </li><li>Design and implement industry-wide pricing strategies based on business and financial objectives, market and competitive analyses, and pricing capabilities</li><li>Drive pricing strategy across all deal sizes, ensuring alignment with company goals, key performance indicators, and constantly evolving market dynamics</li><li>Present regularly to senior management and cross-functional partners, detailing key initiatives and the financial impact of pricing decisions</li><li>Own cross-functional relationships across Merchant Acquisition, Client Management, Finance, Legal, and Operations to drive alignment on deals and strategic pricing initiatives</li></ul>Minimum Qualifications<ul><li>6+ years of proven experience in management consulting, investment banking, corporate strategy, pricing strategy, strategic financial analysis, or related experience</li><li>Strategic thought leader with the ability to work through unstructured problems and develop clear action plans</li><li>Program/project management experience with a high attention to detail</li><li>Proactive leader that can seek out new opportunities, drive projects, navigate ambiguity and develop creative solutions with minimal guidance</li><li>Proven track record as a people leader with a passion for coaching and developing people</li><li>Strong aptitude for data analytics and demonstrated ability to develop sophisticated financial models to draw value-added insights from large amounts of data</li><li>Excellent written and verbal communication skills, as well as experience leading discussions with Senior Leaders to facilitate decision-making and influence without authority </li><li>Ability to excel in a fast-paced, dynamic environment, which places a premium on driving results&nbsp;</li></ul>Salary Range: $130,000.00 to $205,000.00 annually + bonus + equity (if applicable) + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.

1,759 Full Time Jobs in United States