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You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.About Network &amp; Acquiring SolutionsAs part of the Global Merchant &amp; Network Services group (GMNS), the Network &amp; Acquirer Solutions (NAS) team is at the core of American Express, uniquely positioned to support every business unit and customer across the Enterprise. The American Express Network enables over $1.6 trillion in annual spend, serving our Issuers and Acquirers in more than 170 markets worldwide. We are driving a strategic, multi-year Enterprise Payments program to bring all payments together into a center of excellence to drive operational excellence for payment execution, enable innovative payment products, services, and capabilities to be built effectively and efficiently, support our BU strategies more closely, and deliver on our customers’ evolving payment needs.About the RoleThis role of&nbsp;Manager, Digital Product Management&nbsp;is an exciting opportunity to deliver against a large-scale digital transformation program to modernize our payments capabilities and product solutions globally. We are seeking an experienced product manager who will support with defining and delivering new products to support the capability roadmap and partner with our engineer teams to deliver working software.&nbsp;Key Responsibilities<ul><li>Work with the leadership team to develop, refresh, and ensure execution of roadmap&nbsp;strategy, goals, and priorities&nbsp;while ensuring proper governance</li><li>Work closely with stakeholders to gather requirements</li><li>Understand and document user needs / pain points</li><li>Creating features, business flows and acceptance criteria</li><li>Break down features into user stories. Ensure work focuses on those with maximum value</li><li>Complete research and analyze market trends / regulation</li><li>Participate in team ceremonies; including daily standups, demos and retrospectives</li><li>Follow external industry trends; competitor developments and regulatory changes</li><li>Keep abreast with agile/scrum best practices</li></ul>Requirements/Qualifications<ul><li>Relevant experience: Relevant experience in global payments, ideally within Program Management, Project Management, and/or Product &amp; Platform Management.</li><li>Results oriented:&nbsp;Proven track record of coordinating between Business, Product, Platform Delivery, and Technology teams to deliver key strategic projects.</li><li>Passion for execution: Passion to drive program execution and delivery in a fast-moving and innovative environment.</li><li>Project management:&nbsp;Exceptional project management skills with flawless organizational skills and attention to detail.</li><li>Highly collaborative: Ability to collaborate with and build strong relationships with internal and external stakeholders to deliver value beyond traditional means.</li><li>Effective communicator and influencer: Ability to influence key partners and executive stakeholders. Excellent communication skills, proficient in developing excellent quality presentations and deliverables for an executive audience.</li></ul>Salary Range: $90,000.00 to $165,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.

American Express

Manager-Digital Product Mgmt

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.We are seeking an experienced and strategic Vice President of Governance to lead and manage governance activities within the second line of defense for the Compliance Risk Management framework at American Express, a leading financial services institution. This individual will be responsible for ensuring that our governance framework is robust, aligned with regulatory requirements, and effectively manages compliance risks across our firm, including credit cards and deposit services.As a key leader in the compliance organization, the Vice President will work closely with senior management, business units, and other risk functions to provide oversight, challenge, and guidance, ensuring that regulatory compliance and risk management processes are embedded in the organization’s operations.Key Responsibilities:•&nbsp;Governance Leadership: Develop and maintain a comprehensive governance framework for compliance risk management within the second line of defense. Ensure that governance structures, policies, and procedures are aligned with regulatory requirements, best practices, and company objectives.•&nbsp;Policy and Procedure Management: Oversee the development, review, and approval of compliance-related policies and procedures, ensuring they meet regulatory expectations and are effectively communicated and implemented across the organization.•&nbsp;Compliance Risk Oversight: Lead and establish the governance standards of oversight and monitoring of compliance risk management activities, including the implementation of the Compliance Risk Management Framework, quality assurance, risk appetite statements, and regulatory requirements (e.g., UDAP, AML, Fair Lending).•&nbsp;Effective Challenge and Accountability: Serve as an effective challenge to the second and first line of defense by reviewing, assessing, and challenging their risk management practices. Hold business units and 2nd line risk officers accountable for compliance with internal standards, policies, procedures and regulatory obligations to meet the compliance risk management program standards.•&nbsp;Regulatory Readiness and Risk Mitigation: Coordinate with internal stakeholders during regulatory exams, audits, and inquiries, ensuring that the governance framework and compliance controls are presented effectively. Manage relationships with key regulatory bodies including demonstrative excellent communication skills to deliver said messages.•&nbsp;Compliance Risk Reporting: Ensure accurate and timely reporting of compliance risks, control effectiveness, and governance activities to senior management, the Board, and relevant committees. Provide insights and analysis on trends and emerging risks.•&nbsp;Learning and Development: Collaborate with other compliance and risk teams to design and implement training and staffing programs that enhance governance, compliance, and risk management awareness across the organization•&nbsp;Team Leadership: Manage and develop a team of governance professionals, providing strategic direction, performance management, and professional development opportunities. Promote a culture of integrity, collaboration, and continuous improvement.Qualifications:&nbsp;&nbsp;&nbsp; Education: Bachelor’s and/or Master’s degree in finance, law, business, or a related field. Master’s degree or relevant certifications (e.g., CAMS, CRCM) are a plus.&nbsp;&nbsp;&nbsp; Experience:•&nbsp;Minimum +12 years of experience in compliance, governance, or risk management within a financial services institution, preferably within a bank.•&nbsp;Deep understanding of the regulatory environment and industry best practices, especially as it pertains to consumer compliance (e.g., UDAP, AML, BSA, Fair Lending).•&nbsp;Demonstrated experience in leading governance functions within the second line of defense within a financial services institution, preferably within a bank.•&nbsp;Strong experience interacting with regulatory agencies and managing regulatory exams.•&nbsp;Experience with data analytics and risk management practices. &nbsp;&nbsp;&nbsp; Skills and Competencies:•&nbsp;Excellent understanding of compliance risk management frameworks and the three lines of defense model.•&nbsp;Professional experience in handling policy governance objectives.•&nbsp;Strong leadership and interpersonal skills with the ability to influence and collaborate with people at all levels of the organization.•&nbsp;Exceptional problem-solving, analytical, and decision-making skills, with the ability to balance business objectives with regulatory requirements.•&nbsp;Excellent project management and organizational skill, with the ability to manage multiple priorities in a fast-paced environment while maintaining attention to detail.•&nbsp;Ability to both work independently and collaboratively with team-members and to navigate a complex organization •&nbsp;Excellent verbal and written communication skills for preparing and delivering reports, presentations, and policy documents.•&nbsp;Experience in delivering high quality work products, reflecting attention to detail. •&nbsp;Must be a self-starter flexible, innovative, and adaptive •&nbsp;Advanced analytics, PowerPoint and excel skills with an ability to learn new tools quickly. Employment eligibility to work with American Express in the U.S is required as the company will not pursue visa sponsorship for these positionsSalary Range: $200,000.00 to $275,000.00 annually + bonus + equity (if applicable) + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.

Vice President, Governance and Risk Management – Compliance Risk Management Program

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.How will you make an impact in this role?Ever wondered what&nbsp;it’s&nbsp;like to work on J.D. Power’s #1 ranked Mobile App and Website? Do you know what it takes to&nbsp;setup&nbsp;a near real-time transaction anomaly alerting system? As a Software Engineer, you will work on building global scale software with a host of tools and frameworks!&nbsp;You may work in areas ranging from machine learning,&nbsp;using big&nbsp;data, native mobile applications, backend services, full stack web applications, or UX/UI focused development!&nbsp;You’ll&nbsp;work across our software products, like Spring Cloud and&nbsp;Webflux&nbsp;for reactive Java services, or Node.js driving React web applications and various microservice architectures.  What type of work can you expect?  <ul><li>Identify&nbsp;exciting opportunities for adopting&nbsp;new technologies&nbsp;to solve existing needs and predict future challenges. </li><li>Develop software applications as part of a scrum team. </li><li>Learn technical skills, write code, conduct code&nbsp;reviews&nbsp;and write unit tests.  </li><li>Partner with Product Managers, Senior&nbsp;Engineers&nbsp;and Application Architects on your team to conceptualize, build new products and prioritize features. </li><li>Take part in social activities, community service events and projects with other Graduates. </li></ul>Skills/Experience:<ul><li>Experience in developing products or projects either in an academic, professional, or personal setting. </li><li>Some&nbsp;entry level software development experience, design, or creative experience. </li><li>Strong understanding of data structures and algorithms.  </li></ul><ul><li>Excellent written and verbal communication skills with the ability to articulate work to team members&nbsp;and&nbsp;partners.</li><li>Knowledge and experience in any of the following languages, Java, JavaScript, C++, C#, Python, Go, or Rust. </li></ul>Requirements/Qualifications: <ul><li>Must have earned a&nbsp;Master’s&nbsp;degree program in Computer Science, Computer Engineering, or&nbsp;other&nbsp;technical field</li><li>Ability to sufficiently complete coding questions  </li></ul><ul><li>Students must have a graduation date between December 2024&nbsp;and June 2025</li></ul>Salary Range: $85,000.00 to $150,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.

Campus Grad- Software Engineer II Full-Time , NY

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.Global Services Group is a diverse organization of about 6,500 colleagues which operate under International Credit &amp; Collections. &nbsp;There are 2,300 partner colleagues, and multiple vendor partners. The teams play a critical role in protecting the company and enabling growth by minimizing financial losses and optimizing collection recoveries. Global Services Group also supports our customers in their most vulnerable times when they become subject to fraud. The organization is comprised of five groups – US Credit &amp; Collections under which American Express Legal is assigned, Global Fraud, Global New Accounts, International Credit &amp; Collections, and Global Commercial Credit &amp; Underwriting.The Manager - Legal Affairs must be familiar not only with the FDCPA but also every aspect of what constitutes a non-frivolous set of allegations that comprise the complaint to be filed in Court.&nbsp; It is important that the attorney work closely with Administrative Staff to create the vital motions that move the litigation towards judgment such as motions for default or summary judgment. If pre-trial motions are successful, it is vital for the attorney to have the experience to apply for judgment and to have the ability to apply for post judgment remedies such as bank levy and wage garnishment.&nbsp; Should pre-trial motions be unsuccessful it is imperative that the attorney be able to prepare for trial and apply necessary discovery tools and know how to introduce business records into evidence and apply the testimony of Custodians of business records.Minimum Qualifications<ul><li>The attorney must be admitted to practice law in the state of Texas and be thoroughly familiar with both state, local and federal rules and regulations with respect to collection of credit card debt</li><li>The attorney should have at least 5 years litigation experience</li><li>Experience in civil trial litigation is vital as well as a complete knowledge of every step of the legal process from the filing of the complaint in court through trial and post judgment remedies</li><li>The ability to work with administrative assistants is a vital component of this position</li></ul>Preferred Qualifications<ul><li>The ability to prioritize multiple cases at the same time and lead administrative assistants</li></ul>Salary Range: $80,000.00 to $155,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for this position.&nbsp;US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.

Manager - Legal Affairs

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.It begins with a Card Member using an American Express Card at one of our millions of proprietary Merchants around the world – then processing that transaction and getting the merchant paid is up to us. The Merchant Platforms &amp; Capabilities (ACD) Products team is at the heart of the proprietary transaction process.&nbsp;‘Amex Offers’ is a proprietary digital advertising platform that enables its merchant partners to create targeted offers and reach desired consumers. The Manager/Sr Manager – Amex Offers Product Management will be responsible to lead the transformation of the Amex Offers creation process by introducing automation into the workflow, leverage the power of data &amp; AI/ML to deliver a collaborative user experience for Merchants and internal sales teams.Responsibilities:<ul><li>Support the strategy, roadmap, and development of Amex Offers capability that spans workflow automation, an AI/ML driven decision engine as well as a Merchant-facing user interface</li><li>Partner with Technology to define architecture and deliver new Amex Offers capabilities and experiences</li><li>Champion collaboration across Product, Design, Data Science, Technology, Marketing, Operations, Servicing, Compliance and Legal teams</li><li>Oversee platform data capabilities, API integrations, and big data/GCP use cases powering Amex Offers transformation.</li><li>Understand the user, both Merchant and internal sales teams, and their unique needs to define features and user stories</li><li>Define automated process flow to optimize the end-to-end Amex Offers workflow in partnership with marketing, operations, and platform teams</li><li>Define and monitor product metrics and KPIs</li><li>Partner closely with the user research and analytics team to integrate customer feedback and user metrics into product roadmap</li><li>Effectively engage multiple stakeholders, business partners and dependent product owners to develop the overall product strategy and roadmap, identify opportunities, and define success metrics.</li><li>Be a passionate advocate for the Amex Merchant</li></ul>Qualifications:<ul><li>3-6 years of digital product management experience working in lean and scalable teams.</li><li>Demonstrated ability to self-start, carve opportunities out of ambiguity and operate with a high degree of independence.</li><li>Experience translating customer data, insights and feedback into informed product strategy and roadmap.</li><li>Aptitude for user experience and technology with the ability to speak fluently across data science, design and engineering.</li><li>Quantitative degree or equivalent experience strongly preferred (e.g. data science, computer science, mathematics, etc.)</li><li>Experience with user onboarding and go-to market is preferred</li><li>Experience with Agile methodologies including Scrum, Kanban and SAFe.</li><li>Experience working on Advertising Platforms is preferred.&nbsp; </li><li>Experience working on B2B / Merchant facing digital products is preferred.</li></ul>Salary Range: $110,000.00 to $190,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.

Senior Product Manager, Amex Offers

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.The Global Government Affairs group within the General Counsel’s Organization seeks a Vice President (VP), U.S. Regulatory Relations – Reporting and Quality Assurance.&nbsp; As the principal intermediary between American Express and the supervisory personnel of its federal banking regulators, the U.S. Regulatory Relations (USRR) team plays a critical strategic role driving a cohesive approach to supervision, including by identifying focus areas of the regulators across engagements and preparing company leadership for interactions with supervisory personnel. The Reporting and Quality Assurance team within USRR is responsible for reporting on regulatory matters to a range of critical stakeholders, including senior company leadership, as well as quality assurance testing to ensure adherence to performance standards in supervisory engagements.&nbsp;As head of the Reporting and Quality Assurance team, the successful candidate will play a central role in cascading awareness of regulatory developments and focus areas through a steady stream of reporting on supervisory activity and trends.&nbsp; To gather critical information and insights, this individual will collaborate closely with colleagues from USRR who directly support regulatory engagements, as well as the Regulatory Exam Lifecycle Management (RELM) team within Global Risk &amp; Compliance and the Internal Audit Group (IAG). &nbsp;This individual will also oversee regular quality assurance testing and reporting across USRR and RELM engagements. Special projects, including process optimization initiatives, will provide additional growth opportunities.&nbsp; Responsibilities&nbsp;<ul><li>Lead development of a range of reporting products for key internal and external constituencies including senior executives, the Boards of Directors of American Express (AXP) and American Express National Bank (AENB), a high volume of management representatives who support regulatory engagements, and supervisory personnel.&nbsp; </li><li>Review reporting source data for quality and completeness. Collaborate with colleagues from USRR, RELM and IAG to drive process enhancements to ensure data quality.</li><li>&nbsp;Oversee monthly quality assurance testing to assess and drive adherence to performance standards in addressing regulatory inquiries and maintaining an internal repository of information about regulatory engagements and remediation of regulatory findings. Deliver quality assurance testing results, including through quarterly presentations to a governance forum comprised of multiple senior executives. </li><li>Collaborate across teams to develop and manage automated solutions for efficient reporting operations and data visualization. Partner with data source system owners to drive system enhancements as needed. </li><li>Oversee maintenance and updates of supervisory reporting and records repositories, including the USRR website.&nbsp;Understand requirements and collaborate with Technology to design and implement solutions.&nbsp;</li><li>Working in collaboration with colleagues in USRR and RELM, support governance and operations including procedures management, PRSA testing and certification, template creation, training, etc. &nbsp;</li></ul>Required Qualifications<ul><li>7+ years of relevant experience &nbsp;&nbsp;</li><li>Prior regulatory reporting or comparable reporting experience strongly preferred</li><li>Advanced Excel, PowerPoint and data visualization skills (e.g., Tableau)</li><li>Excellent analytical skills, including keen attention to detail and ability to synthesize broader context and trends</li><li>Excellent communication skills, including an ability to distill complex matters effectively</li><li>Proficiency preparing comprehensive and effective presentation materials, including an ability to present detailed data in a manner&nbsp;suitable for senior audiences </li><li>Excellent organizational and project management skills&nbsp;</li><li>Ability to work well under pressure and in a fast-paced matrixed environment&nbsp;and to manage multiple deliverables simultaneously, operating with a sense of urgency as needed</li><li>Strong leadership and interpersonal skills, including ability to maintain collaborative working relationships and drive coordination and results across teams&nbsp;</li><li>Self-motivation with a high degree of personal accountability and commitment&nbsp;</li><li>Demonstrated ability to operate independently and escalate issues appropriately&nbsp;</li><li>Bachelor's degree required; relevant advanced degree preferred&nbsp;</li></ul>Employment eligibility to work with American Express in the U.S is required as the company will not pursue visa sponsorship for these positionsSalary Range: $200,000.00 to $275,000.00 annually + bonus + equity (if applicable) + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.

Vice President, U.S. Regulatory Relations – Reporting and Quality Assurance

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.Position Summary:This position enhances the company’s ability to mitigate risks by supporting detailed investigations into fraud and offenses targeting American Express products, services, and systems.The incumbent works closely with business partners, law enforcement, and government agencies on global fraud prevention initiatives and identifying worldwide threats that could impact the company.Additionally, this role provides regional oversight for security operations, developing and implementing physical security programs, and crisis management procedures across multiple facilities.The incumbent is responsible for ensuring the safety of personnel, company assets, data, and facilities, and leading the crisis management program to safeguard the company’s interests in the region.Responsibilities:·Communicate with counterparts outside of own workgroup, to ensure that practices and policies are aligned and consistent·Work with internal groups to help American Express minimize risk and exposure to fraud (e.g., assess risk, identify security weaknesses, close gaps)·Collaborate on fraud investigations with counterparts at other organizations ·Work with law enforcement on fraud prevention initiatives (e.g., deliver fraud awareness training)·Develop investigative policies and procedures ·Assist with forensic examination of plastic cards, paper documents, and equipment (e.g., computers, hard drives, skimming devices)·Collect intelligence about criminal networks or organized groups that commit financial crimes·Study data to uncover patterns, trends and evidence of inter-related events or crimes·May assist with or oversee internal investigations, including claims of violence in the workplace, sexual harassment, theft, vandalism and injury ·Communicate with business leaders about their security-related business needs ·Develop and implement security programs and procedures region-wide·Conduct or supervise security audits for facilities ·Recommend security equipment and systems for new and existing facilities·Oversee physical security operations (e.g., facility access, security rounds, monitoring and maintaining alarm and surveillance equipment) ·Some incumbents are Crisis Response Team members or regional team leaders. CRT leaders oversee regional implementation of the crisis management program. This includes shaping program procedures, monitoring security-related intelligence, assessing potential threats to persons and facilities and assisting personnel in emergency situations. ·Some incumbents may communicate and coordinate with local Global Security managers and directors in the development and implementation of region wide security programs and procedures.·Some incumbents provide guidance and support to local Global Security managers and directors on all aspects of the Security Services mission.·Supervise and mentor direct reports·Plan and monitor expenditures within a budget·Required to be on call 24 hours a dayQualifications:·Previous job experience is required.·Candidates should have 3+ years minimum combined experience in one or more of the following: investigations, data management, security management, crisis management, physical security system design, application development lifecycle, SQL and/or scripting programming, and people leadership.·Professional certification in security management or investigations is a plus.·Bachelor’s or other 4-year degree may be required. Preferred fields of study include business, computer science, criminal justice, and social sciences.·International staff must be able to converse, read, and write in English.Salary Range: $130,000.00 to $205,000.00 annually + bonus + equity (if applicable) + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for this position.US Job Seekers/Employees -&nbsp;Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.

Technical Director - Investigation Support & Security Management

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.As a brand built on going above and beyond to provide the best customer experience, having the most exceptional colleagues is paramount. As the face of the company, you can create positive interactions with our customers every day–from curating a unique travel or lifestyle experience to helping them with their everyday needs. And you can grow your skills through industry-leading training and ongoing coaching, all while learning what it means to continually set the standard for world class, customer-first service. Find your place in service on #TeamAmex.Role &amp; Responsibilities:Utilizing your skills, experience, and passion for customer service to help propel your team and its business partners to success.&nbsp;What would you do every day as a Customer Care Professional?<ul><li>Consistently deliver extraordinary service on a high volume of inbound calls in a fast-paced, structured, customer care environment with a keen focus on driving a Customer First mentality</li><li>Consult with Card Members to understand their needs and tailor unique and personal solutions for them, while also reinforcing the benefits of card membership and acknowledging Card Member tenure</li><li>Add value for our customers through unexpected relevant recommendations of product offers/ benefit enrollments that deepen customer engagement and loyalty</li><li>Utilize your “service oriented” personality to develop key selling skills to optimize and solidify the customer relationship by deepening their loyalty to our brand</li><li>Responsible for case intake, analyzing fraud and dispute cases, and sharing case outcomes to protect the interests of our organization and our customers, which is both the Card Member and our merchants</li><li>Use tools and resources to identify custom solutions and anticipate customer needs, in our commitment to maintain a first point of contact resolution</li><li>Meet and exceed performance goals that include, but are not limited to: sales rates, quality goals, compliance regulations and productivity targets, &amp; customer performance metrics</li></ul>Minimum Qualifications:<ul><li>Strong written and communication skills to be able to converse effectively and naturally with our Card Members to deepen client relationships and drive satisfaction</li><li>Resilience needed to efficiently manage a steady stream of customer calls, while balancing performance to meet a variety of metrics, and remain positive through change and stressful situations</li><li>Ability to showcase humility and show care and appreciation through emotional acknowledgement of our customer queries/situations on each call</li><li>Technical savvy to multi-task and navigate through multiple computer systems and applications, simultaneously, with speed and accuracy</li><li>Integrity to manage sensitive Card Member information and adhere to all Regulatory and Compliance guidelines related to servicing and sales practices</li><li>Driven to please by providing the ultimate experience for our Card Members on every interaction</li><li>Timeliness and reliability</li></ul>Preferred Skills:<ul><li>Passion for building customer loyalty through exceptional listening, consultative relationship building, resourcefulness and problem-solving skills</li><li>Customer service and consultative sales environment experience preferred</li><li>Passion for consultative sales, recommending products or solutions tailored to each customer</li><li>Ability to adapt communication style to a wide variety of personalities and situations and take ownership and responsibility for each call, from beginning to end</li></ul>Additional Requirements:<ul><li>Flexibility to work anytime between 6:00am - 2:00am, including weekends</li><li>Hybrid Environment in Sunrise, Florida - on site expectation 3 days/week</li><li>Workplace Flexibility: Full time. Shift flexibility requirements</li><li>American Express offers a fantastic and diverse working environment. High performance is rewarded with target driven incentives</li></ul>Salary Range: $20.00 to $22.25 hourly + bonus + benefitsThe above represents the expected hourly pay range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Customer Care Professional - Platinum

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.As a brand built on going above and beyond to provide the best customer experience, having the most exceptional colleagues is paramount. As the face of the company, you can create positive interactions with our customers every day–from curating a unique travel or lifestyle experience to helping them with their everyday needs. And you can grow your skills through industry-leading training and ongoing coaching, all while learning what it means to continually set the standard for world class, customer-first service. Find your place in service on #TeamAmex.Role &amp; Responsibilities:Utilizing your skills, experience, and passion for customer service to help propel your team and its business partners to success.&nbsp;What would you do every day as a Customer Care Professional?<ul><li>Consistently deliver extraordinary service on a high volume of inbound calls in a fast-paced, structured, customer care environment with a keen focus on driving a Customer First mentality</li><li>Consult with Card Members to understand their needs and tailor unique and personal solutions for them, while also reinforcing the benefits of card membership and acknowledging Card Member tenure</li><li>Add value for our customers through unexpected relevant recommendations of product offers/ benefit enrollments that deepen customer engagement and loyalty</li><li>Utilize your “service oriented” personality to develop key selling skills to optimize and solidify the customer relationship by deepening their loyalty to our brand</li><li>Responsible for case intake, analyzing fraud and dispute cases, and sharing case outcomes to protect the interests of our organization and our customers, which is both the Card Member and our merchants</li><li>Use tools and resources to identify custom solutions and anticipate customer needs, in our commitment to maintain a first point of contact resolution</li><li>Meet and exceed performance goals that include, but are not limited to: sales rates, quality goals, compliance regulations and productivity targets, &amp; customer performance metrics</li></ul>Minimum Qualifications:<ul><li>Strong written and communication skills to be able to converse effectively and naturally with our Card Members to deepen client relationships and drive satisfaction</li><li>Resilience needed to efficiently manage a steady stream of customer calls, while balancing performance to meet a variety of metrics, and remain positive through change and stressful situations</li><li>Ability to showcase humility and show care and appreciation through emotional acknowledgement of our customer queries/situations on each call</li><li>Technical savvy to multi-task and navigate through multiple computer systems and applications, simultaneously, with speed and accuracy</li><li>Integrity to manage sensitive Card Member information and adhere to all Regulatory and Compliance guidelines related to servicing and sales practices</li><li>Driven to please by providing the ultimate experience for our Card Members on every interaction</li><li>Timeliness and reliability</li></ul>Preferred Skills:<ul><li>Passion for building customer loyalty through exceptional listening, consultative relationship building, resourcefulness and problem-solving skills</li><li>Customer service and consultative sales environment experience preferred</li><li>Passion for consultative sales, recommending products or solutions tailored to each customer</li><li>Ability to adapt communication style to a wide variety of personalities and situations and take ownership and responsibility for each call, from beginning to end</li></ul>Additional Requirements:<ul><li>Flexibility to work anytime between 6:00am-11:00 pm, including weekends</li><li>Hybrid Environment- on site expectation 3 days/week</li><li>Workplace Flexibility: Full time. Shift flexibility requirements</li><li>American Express offers a fantastic and diverse working environment. High performance is rewarded with target driven incentives</li></ul>Salary Range: $20.00 to $22.25 hourly + bonus + benefitsThe above represents the expected hourly pay range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Customer Care Professional -  Platinum Disputes Gate

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.The Global Partner &amp; Operational Support group is an organization within our servicing network that is responsible for managing 3rd party vendors as an extension of our servicing network. GPOS is passionate about driving the world’s best customer experience and enabling business growth through strategic partnerships at the right margins with steadfast risk and control standards.The Partner Systems Integration &amp; Management Industrial Engineer, within Central Infrastructure, will support capability, technology, and configuration initiatives with thought leadership, strategic thinking, and strong analytical skills to identify and deliver solutions. You will collaborate with internal groups and third-party teams to support optimization, strategy, and execution while ensuring adherence to Third Party Life Cycle management requirements. Critical to the role is intellectual&nbsp;curiosity, a proactive nature, attention to detail, comfort with data &amp; financials, and strong work ethic.&nbsp;This includes, but is not limited to:·Driving process innovation and transformation to improve customer experience, regulatory adherence, and expenses·Develop recommendations for automation and process improvement solutions &nbsp;·Process flow documentation, analysis/design and improvement opportunities·Design key metrics &amp; tracking tools for improved project performance and analysis·Provide PMO and Project Management support for initiatives from conception to stabilization·Use data and journey analysis to influence stakeholders on customer and agent experience improvements that will drive&nbsp; &nbsp; &nbsp; &nbsp; results·Develop and&nbsp;maintain strong relationships with business partners to deliver project support &amp; trackingMinimum Qualifications:·&nbsp; Bachelor of Science degree in Industrial Engineering or equivalent degree/experience is require·Adept at problem solving and quantitative analysis using superior analytical skills·Demonstrated experience in project management, continuous process improvement, and data analysis·Proficiency with Excel and PowerPoint, Confluence a plus·Ability to communicate verbally and in writing with business leadership and peers in a clear, effective, and consistent&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; manner·Enthusiastic and creative individual committed to delivering results within aligned timeframes·Ability to manage projects and initiatives to completion·Strong ability to collaborate across a variety of groups with diverse interests·Ability to work under time pressure and meet aggressive deadlinesSalary Range: $55,000.00 to $105,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

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