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AutoNation is one of the largest automotive retailers in the United States, offering innovative products, exceptional services, and comprehensive solutions, empowering our customers to make the best decisions for their needs. With a network of dealerships nationwide strengthened by a recognized brand, we offer a wide variety of new and used vehicles, customer financing, parts, and provide expert maintenance and repair services. Through DRV PNK, we have raised over $40 million for cancer-related causes, demonstrating our commitment to making a positive difference in the lives of our Associates, Customers, and the communities we serve. So what do you say? Are you ready to be part of something big?The We’ll Buy Your Car (WBYC) In-Store Associate will be focused and specifically trained to acquire additional inventory for the dealership by actively prospecting outside of the AutoNation Customer Network.&nbsp; &nbsp;The WBYC Associate will utilize all available prospecting resources to identify and engage private parties looking to sell their vehicle.&nbsp; Resources include third party websites, 3rd party lead sources, service drive traffic and other means. This Associate will enjoy consistent interaction with customers throughout the day, both in person and over the phone. This role will primarily make cold contact with prospects who have their vehicle advertised for sale, both online and as walk-ins to the store..<h2>Job Responsibilities:</h2><ul><li>Review vehicle condition reports</li><li>Determine wholesale and retail prices</li><li>Inspect and accept vehicles arriving onsite</li><li>Create and execute reconditioning plan to prepare vehicle for sale</li><li>Using sound judgement, research, and excellent interpersonal skills to make offers on vehicles and close sales</li><li>Driving incremental business through a high-level of engagement with customers.</li><li>Turn prospective Vehicle Procurement Customers over to an “elite” sales team for a sales opportunity</li><li>Work with management to identify current inventory needs.</li></ul><h2>Qualifications:</h2><ul><li>High School diploma or equivalent.</li><li>Extremely self-motivated&nbsp;</li><li>Ability to set and achieve targeted goals.</li><li>Ability to drive an exceptional Customer experience.</li><li>Demonstrated communication, prospecting, and interpersonal skills.</li><li>Organization and follow-up skills.</li><li>Experience and desire to work with technology.</li><li>Valid In-State Driver's License and an acceptable, safe driving record</li></ul><h2>Physical Requirements:</h2><ul><li>Ability to sit and stand for prolonged periods of time.</li></ul>This position at Subaru Roseville pays minimum wage + commissionThe expected annual salary for this role is between $0.00 - $0.00, dependent upon each candidate’s unique experience and qualifications.<h2>Exciting Benefits and Perks Await You:</h2><ul><li>Competitive compensation and 401k matching</li><li>Enjoy a healthy work-life balance with insurance plans (health, dental, vision) and maternity benefits</li><li>Exclusive RX Pet program offering discounts on medications</li><li>Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear</li><li>Access amazing deals and discounts through YouDecide, a website with offers from top providers and retailers</li><li>Join our DRVPNK mission to raise and donate millions of dollars to cancer research and treatment, partnering with cancer charities nationwide</li></ul>AutoNation is committed to creating a diverse, equitable, and inclusive environment in our workplace and the services we provide. We welcome candidates from all backgrounds who are passionate about making a positive impact. Even if you do not meet every requirement, we encourage you to apply. Join our team and help us foster a culture of belonging while contributing to our revolutionary work in the automotive industry. We value innovation, teamwork, and a commitment to making a positive impact in the world.

AutoNation

Vehicle Acquisition Specialist

AutoNation is one of the largest automotive retailers in the United States, offering innovative products, exceptional services, and comprehensive solutions, empowering our customers to make the best decisions for their needs. With a network of dealerships nationwide strengthened by a recognized brand, we offer a wide variety of new and used vehicles, customer financing, parts, and provide expert maintenance and repair services. Through DRV PNK, we have raised over $40 million for cancer-related causes, demonstrating our commitment to making a positive difference in the lives of our Associates, Customers, and the communities we serve. So what do you say? Are you ready to be part of something big?The Porter-New/Used&nbsp;is responsible for performing a variety of duties as they relate to the sale and upkeep of vehicles and the dealership property. &nbsp; &nbsp;.<h2>What are the day-to-day responsibilities?</h2><ul><li>Keeping vehicle lot neat and orderly, moving units as directed by the sales managers and in accordance with dealership display standards</li><li>Transporting customers and dealership personnel, as needed</li><li>Assisting with customer deliveries</li><li>Ensuring all vehicles are clean and in good repair on the lot and showroom</li><li>Ensuring all window stickers are properly placed on newly arrived vehicles for display on the sales floor or lot</li><li>Picking up vehicles from storage and deliver vehicles to storage and other dealerships</li><li>Assisting with weather related clean up when necessary</li><li>Building and grounds maintenance as needed</li><li>Other functions and special projects may be assigned</li></ul><h2>&nbsp; What are the requirements for this job?</h2><ul><li>High school diploma or equivalent</li><li>Knowledge of basic automotive repair and maintenance</li><li>Ability to handle machinery safely</li><li>Ability to drive across surrounding states to transport vehicles</li><li>Ability to drive manual transmission</li><li>Valid state driver's license&nbsp;</li><li>Ability to operate an automobile</li><li>Ability to use hand and power tools</li></ul>The expected annual salary for this role is between $14.50 - $24.80, dependent upon each candidate’s unique experience and qualifications.<h2>Exciting Benefits and Perks Await You:</h2><ul><li>Competitive compensation and 401k matching</li><li>Enjoy a healthy work-life balance with insurance plans (health, dental, vision) and maternity benefits</li><li>Exclusive RX Pet program offering discounts on medications</li><li>Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear</li><li>Access amazing deals and discounts through YouDecide, a website with offers from top providers and retailers</li><li>Join our DRVPNK mission to raise and donate millions of dollars to cancer research and treatment, partnering with cancer charities nationwide</li></ul>AutoNation is committed to creating a diverse, equitable, and inclusive environment in our workplace and the services we provide. We welcome candidates from all backgrounds who are passionate about making a positive impact. Even if you do not meet every requirement, we encourage you to apply. Join our team and help us foster a culture of belonging while contributing to our revolutionary work in the automotive industry. We value innovation, teamwork, and a commitment to making a positive impact in the world.

AutoNation is one of the largest automotive retailers in the United States, offering innovative products, exceptional services, and comprehensive solutions, empowering our customers to make the best decisions for their needs. With a network of dealerships nationwide strengthened by a recognized brand, we offer a wide variety of new and used vehicles, customer financing, parts, and provide expert maintenance and repair services. Through DRV PNK, we have raised over $40 million for cancer-related causes, demonstrating our commitment to making a positive difference in the lives of our Associates, Customers, and the communities we serve. So what do you say? Are you ready to be part of something big?As a Service Advisor, you’ll be part of a nationwide team servicing 20,000 cars a day&nbsp;and building customer loyalty that spans generations. Along with your communication skills and automotive knowledge, you’ll utilize&nbsp;leading-edge technology to uncover selling opportunities that keep drivers safe in their vehicles..<h2>Position Overview</h2> Working in our state of the art service departments, the Service Advisor acts as the go-between for Service Technicians and customers. In this position, you’ll be able to get out from behind the desk and play an active role in the service lane. AutoNation will look to you to explain the Service Technician’s recommendations to the customer in easy-to-understand language – and suggest up-sell opportunities to keep the customer’s vehicle safe.<h2> What Will I Do Every Day?</h2><ul><li>Set, confirm and prepare for appointments with customers so they can have a great service experience</li><li>Meet or exceed targeted sales goals &amp; the targeted customer satisfaction index</li><li>Greet customers in a friendly manner when they arrive</li><li>Determine vehicle needs based on customer information and a vehicle walk-around, inspections and test drives</li><li>Use a consultative selling process to assist customers in planning for ongoing required maintenance of their vehicle</li><li>Produce repair orders for customers, including cost and time estimates, with full transparency</li><li>Communicate frequently with technicians and parts associates to ensure timely completion of work</li><li>Follow up with customers on the status of their vehicle, based on how the customer wants to be informed</li><li>Follow up with customers to ensure satisfaction</li><li>Gain superior product knowledge to effectively help customers</li><li>Provide an exceptional customer experience to drive loyalty</li></ul><h2>&nbsp; What are the requirements for this job?</h2><ul><li>High school diploma or equivalent</li><li>Proven ability to provide an exceptional customer experience</li><li>Ability to set and achieve targeted goals</li><li>Prior sales experience preferred but not required</li><li>Demonstrated communication, consultative, interpersonal and organizational skills</li><li>The willingness to follow up with customers</li><li>Experience and desire to work with technology</li><li>Valid in-state driver’s license and an acceptable, safe driving record</li></ul>Compensation: $3,572 - $9,188&nbsp;The expected annual salary for this role is between $0.00 - $0.00, dependent upon each candidate’s unique experience and qualifications.<h2>Exciting Benefits and Perks Await You:</h2><ul><li>Competitive compensation and 401k matching</li><li>Enjoy a healthy work-life balance with insurance plans (health, dental, vision) and maternity benefits</li><li>Exclusive RX Pet program offering discounts on medications</li><li>Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear</li><li>Access amazing deals and discounts through YouDecide, a website with offers from top providers and retailers</li><li>Join our DRVPNK mission to raise and donate millions of dollars to cancer research and treatment, partnering with cancer charities nationwide</li></ul>AutoNation is committed to creating a diverse, equitable, and inclusive environment in our workplace and the services we provide. We welcome candidates from all backgrounds who are passionate about making a positive impact. Even if you do not meet every requirement, we encourage you to apply. Join our team and help us foster a culture of belonging while contributing to our revolutionary work in the automotive industry. We value innovation, teamwork, and a commitment to making a positive impact in the world.

Service Advisor

AutoNation is one of the largest automotive retailers in the United States, offering innovative products, exceptional services, and comprehensive solutions, empowering our customers to make the best decisions for their needs. With a network of dealerships nationwide strengthened by a recognized brand, we offer a wide variety of new and used vehicles, customer financing, parts, and provide expert maintenance and repair services. Through DRV PNK, we have raised over $40 million for cancer-related causes, demonstrating our commitment to making a positive difference in the lives of our Associates, Customers, and the communities we serve. So what do you say? Are you ready to be part of something big?The Non-Certified Technician inspects and services vehicles when they are delivered to the dealer and makes minor repairs or adjustments to place the vehicles in saleable condition. &nbsp;<h2>What are the day-to-day responsibilities?</h2><ul><li>Sign an acceptance for each vehicle delivered</li><li>Inspect vehicles for compliance with safety regulations and noticeable defects, such as dents, scratches, torn upholstery, and poor mechanical operation</li><li>Inspect surfaces to detect minor chips and scratches in paint</li><li>Start engine and drive the vehicle to test steering, brakes, transmission and engine operation</li><li>Activate power equipment such as electric windows, seats, radio, horn, lights and directional signals to ensure specific operating standards</li><li>Replace defective items according to specifications using hand tools</li><li>Install optional equipment specified by the customer or Dealer such as outside mirrors, rugs or seat covers using hand tools</li><li>Install or repair major mechanical, hydraulic, or electromechanical equipment such as radios, air conditioners, power steering units, and power brakes using hand tools</li><li>Perform minor mechanical repairs and adjustments</li><li>Tune engines using appropriate test equipment and tools as needed</li></ul><h2>&nbsp; What are the requirements for this job?</h2><ul><li>High school diploma or equivalent</li><li>6-12 months of previous work experience</li><li>Ability to read and comprehend written instructions and information</li><li>General mechanical skills</li><li>Must have a valid driver's license</li><li>Ability to drive manual transmission vehicles</li><li>Manual dexterity, good judgment and ability to operate power and hand tools and other types of machinery safely</li><li>Ability to operate an automobile</li></ul><h2>Exciting Benefits and Perks Await You:</h2><ul><li>Competitive compensation and 401k matching</li><li>Enjoy a healthy work-life balance with insurance plans (health, dental, vision) and maternity benefits.</li><li>Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear</li><li>Access amazing deals and discounts through YouDecide, a website with offers from top providers and retailers</li><li>Join our DRVPNK mission to raise and donate millions of dollars to cancer research and treatment, partnering with cancer charities nationwide</li></ul>AutoNation is committed to creating a diverse, equitable, and inclusive environment in our workplace and the services we provide. We welcome candidates from all backgrounds who are passionate about making a positive impact. Even if you do not meet every requirement, we encourage you to apply. Join our team and help us foster a culture of belonging while contributing to our revolutionary work in the automotive industry. We value innovation, teamwork, and a commitment to making a positive impact in the world.

Non-Certified Technician

AutoNation is one of the largest automotive retailers in the United States, offering innovative products, exceptional services, and comprehensive solutions, empowering our customers to make the best decisions for their needs. With a network of dealerships nationwide strengthened by a recognized brand, we offer a wide variety of new and used vehicles, customer financing, parts, and provide expert maintenance and repair services. Through DRV PNK, we have raised over $40 million for cancer-related causes, demonstrating our commitment to making a positive difference in the lives of our Associates, Customers, and the communities we serve. So what do you say? Are you ready to be part of something big?The&nbsp;Base technician&nbsp;possess a general mechanical knowledge of all basic systems of a vehicle and the ability to follow direction of supervisors and/or service publications to perform work satisfactorily. &nbsp;<h2>Our techs work a Monday - Friday 8am - 5pm schedule with pay starting at $19/flag. </h2>What we offer: <ul><li><h2>Longevity bonus</h2></li><li><h2>Benefits start Day 1</h2></li><li><h2>Heated and AC shop (new system)</h2></li><li><h2>Plenty of work</h2></li></ul><h2>What are the day-to-day responsibilities?</h2><ul><li>Stay current in the latest diagnostic methods and service techniques for the vehicles sold and serviced by the dealership</li><li>Perform work as outlined on repair order with efficiency and accuracy, in accordance with dealership and factory standards</li><li>Follow factory and dealership repair procedures when performing warranty work</li><li>Participate in service technician training programs</li><li>Become familiar with latest bulletins, service manuals and other service publications</li><li>Participate in all in-dealership service training activities</li><li>Attend manufacture sponsored service trainings</li><li>Record cause of failure and a description of work done accurately and clearly on all repair orders</li><li>Communicate regularly with service manager, service technician team leader and/or service consultant to confirm repair order information and diagnostic information</li><li>Request parts from the parts department as necessary</li><li>Communicate regularly with the service manager, service technician team leader and/or service consultant to confirm diagnosis, status of repair, road test results and completion of work</li><li>Follow company safety procedures to avoid exposure to fumes, dirt and harsh chemicals</li></ul><h2>&nbsp; What are the requirements for this job?</h2><ul><li>High School diploma or equivalent</li><li>Ability to read and comprehend written instructions and information</li><li>General mechanical skills</li><li>Must have a valid driver's license</li><li>Ability to drive manual transmission vehicles</li><li>Manual dexterity, good judgment and ability to operate power and hand tools and other types of machinery safely</li><li>Demonstrated customer service skills</li><li>Knowledge of all aspects of automotive repair and maintenance</li><li>Graduate of mechanical vocational trade school or equivalent experience&nbsp;</li><li>Ability to operate an automobile</li><li>Must have technical aptitude displayed by ASE certification or successful completion of pre-employment test Technical or trade school degree preferred</li></ul><h2>Exciting Benefits and Perks Await You:</h2><ul><li>Competitive compensation and 401k matching</li><li>Enjoy a healthy work-life balance with insurance plans (health, dental, vision) and maternity benefits.</li><li>Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear</li><li>Access amazing deals and discounts through YouDecide, a website with offers from top providers and retailers</li><li>Join our DRVPNK mission to raise and donate millions of dollars to cancer research and treatment, partnering with cancer charities nationwide</li></ul>AutoNation is committed to creating a diverse, equitable, and inclusive environment in our workplace and the services we provide. We welcome candidates from all backgrounds who are passionate about making a positive impact. Even if you do not meet every requirement, we encourage you to apply. Join our team and help us foster a culture of belonging while contributing to our revolutionary work in the automotive industry. We value innovation, teamwork, and a commitment to making a positive impact in the world.

Used Automotive Tech

IT Project Manager/Business Analyst UIW Mission Position Summary The IT Project Manager/Business Analyst will collaborate with cross-functional and technical teams across domestic and international UIW sites to facilitate business analysis and management of project activities. Key responsibilities include managing project operations to support the successful implementation of technological processes and/or system improvements. Additionally, the IT Project Manager/Business Analyst is responsible for assessing business processes, documenting requirements, and delivering data-driven processes and/or technological recommendations that will improve efficiencies and add value. The IT Project Manager/Business Analyst reports to the Assistant Director of Enterprise Applications. Essential Functions Job Duties Knowledge Skills and Abilities <ul> <li>Ability to effectively work with minimal supervision.</li> <li>Strong skills in project management and business analysis methodologies.</li> <li>Experience of knowledge in Microsoft productivity tools.</li> <li>Strong skills in writing SQL queries to analyze and create end-user reports.</li> <li>Strong skills in writing and modifying reports utilizing reporting tools.</li> <li>Ability to effectively facilitate meetings involving both functional and technical teams.</li> <li>Ability to effectively coordinate project activities.</li> <li>Effective oral, written and non-verbal communication skills.</li> <li>Ability to effectively pivot communication style to address the needs of the audience and shifting priorities.</li> <li>Strong skills in critical thinking, time management, analytical and problem-solving skills.</li> <li>Ability to work under pressure and meet targeted deadlines.</li> <li>A record of being flexible, accurate, detail-oriented, reliable, and self-motivated.</li> <li>Ability to maintain confidentiality and exercise discretion in communicating confidential and/or sensitive information.</li> <li>Ability to effectively create training materials and presentations.</li> <li>Ability to work effectively with individuals from diverse communities and cultures.</li> <li>Employee shall adhere to all applicable rules and regulations of the University, the Conference, and the NCAA.</li> </ul> Required Education Bachelor's Degree in Computer Information Systems, Information Technology, Computer Science, Business Administration, or relevant degree. Required Work Experience <ul> <li>Three (3) years of professional experience in the field of business analysis. Note that complex internships will be considered.</li> <li>Two (2) years of professional complex project management experience facilitating business process reviews and documenting current processes, gaps, and desired future states. Note that complex internships will be considered.</li> <li>Two (2) years of experience developing and executing presentations for audiences with various technical levels within an organization.</li> </ul> Preferred Qualifications <ul> <li>Four (4) years of professional experience in the field of business analysis.</li> <li>Three (3) years experience facilitating business process reviews, documenting current processes, gaps, and desired future state.</li> <li>Three (3) years experience working in an educational/university environment.</li> <li>Three (3) experience working with Ellucian Banner Applications.</li> <li>Three (3) years of experience facilitating business process reviews and documenting outcomes.</li> <li>Three (3) years of experience using reporting tools such as Argos and Microsoft Power BI.</li> <li>Knowledge of higher education administrative areas and their function, such as the roles within the recruitment, admissions, registration, billing, and business/finance departments.</li> <li>Familiarity with higher education organizational structure, policies, and procedures.</li> <li>Business Analysis or Project Management certification.</li> <li>Bilingual in Spanish.</li> </ul> Required Certifications, Licenses or Registrations None specified. Work Hours Mon through Fri 8am to 5pm with extended hours as needed to meet departmental goals. Physical Demands Ability to regularly move about campus to attend meetings on and off main campus. Posting Number: AS2043PO Job Type: Full Time Job Category: Administrator (exempt) Desired Start Date: 12/02/2024 Position End Date (if temporary): Reports To: Director of Digital Transformation Salary: $71,000 Annualized Open Date: 10/28/2024 Close Date: Open Until Filled: Yes Special Instructions to Applicant N/A. To apply, visit <a href="https://apptrkr.com/5766085" target="_blank">https://jobs.uiw.edu/postings/27518</a> UIW is committed to a policy of equal opportunity in employment, without regard to race, color, sex, sexual orientation, citizenship status, national origin, age, marital status, disability, genetic information, gender identity or expression, veteran status, pregnancy, and religion (except in limited circumstances when religious preference is both permitted by law and deemed appropriate as a matter of University policy).jeid-dd5ef5adcfca88488b9abeafc3f0477a

University of the Incarnate Word

IT Project Manager/Business Analyst

Position Title: Administrative Assistant I – Workforce Equity Initiative (WEI) Department: Workforce Development (WOD) Division: Workforce Development (WOD) Employee Status: Full-time (Grant Funded through June 30, 2025 with possibility of renewal) Type: Support Staff Association (SSA-Union) Salary: ($17.80 hourly) Grade: 6 FLSA: Non-exempt __________________________________________________________________________ Reporting Relationships Reports to: Workforce Equity Initiative Program Director Supervision Exercised: Supervision may be exercised over student workers. Job Summary: Under limited supervision, the Administrative Assistant provides essential clerical support, reception services, and data management for the department. This role includes overseeing daily office operations, managing student workers, and coordinating schedules. The Administrative Assistant must exercise sound judgment in handling routine and non-routine tasks while maintaining confidentiality and discretion. Exceptional customer service is critical in interactions with students, faculty, staff, and external parties. Essential Duties and Responsibilities: The following duties are key responsibilities of the role. Additional related duties may be assigned as needed. General Office Duties: 1. Organize and distribute mail daily, weekly, and monthly. 2. Handle incoming calls, provide information, direct inquiries, and take messages. 3. Check and respond promptly to all RVC-WEI related emails. 4. Manage intake for students visiting the office, guiding them through initial steps and reviewing new applications for eligibility and grant compliance. 5. Maintain up-to-date and well-organized student files and storage systems, ensuring that all documentation is accurate. 6. Distribute necessary resources to students and update the tracking file for submission. 7. Process requests for completion and employment stipends, ensuring timely submissions. 8. Contact students who have completed the program to verify employment status and update records. 9. Keep application and enrollment logs current with the latest information. 10. Organize and prepare documents requiring Director approval. 11. Review and place orders for office and departmental supplies as needed. 12. Backup and organize files for completed, dropped, and employed students. 13. Ensure that student lockers at the satellite locations are stocked and organized. 14. Organize and process departmental orders for supplies and materials. 15. Organize student orientations, send out emails, and follow up on attendance. 16. Begin preparations for graduation and career fairs, coordinating with relevant parties. 17. Coordinate the supervisor’s schedule, making appointments and organizing meetings. 18. Compile, prepare, and revise materials such as correspondence, reports, statistical tables, addresses, and forms from rough drafts or previous versions. 19. Proofread documents for errors and make necessary corrections. 20. Maintain accurate knowledge of resources to respond to internal and external customer inquiries. 21. Operate and perform minor maintenance on office equipment such as photocopying and fax machines. 22. Maintain a tickler file and organize, file, code, and arrange documents according to guidelines. 23. Attend meetings as needed, taking notes and minutes as required. 24. Utilize the internet for research and communication purposes. 25. Organize and maintain systems for backup and storage of files. 26. Arrange and coordinate travel schedules and reservations. 27. Regular attendance is expected. 28. Using tact and courtesy, establish and maintain effective relationships with individuals contacted during the course of work. Qualifications: To perform this job successfully, an individual must meet the following requirements. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Minimum Qualifications: · High School Diploma or Equivalent required. College or technical school coursework preferred, or three to six months of related experience/training, or an equivalent combination of education and experience. · Strong ability to read, comprehend, and follow instructions, correspondence, and memos. · Proficiency in writing correspondence and effectively presenting information in one-on-one and small group situations. · Competence in basic arithmetic, including the ability to add, subtract, multiply, and divide using whole numbers, fractions, and decimals. · Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form, and to solve problems involving several concrete variables in standardized situations. · Proficiency in Windows, Microsoft Word, Excel, and database entry. · Ability to learn and use the College’s administrative software system as appropriate to the position. Work Environment While performing the duties of this job, the employee regularly works in an office setting. Physical Demands Physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job: While performing the duties of this job, the employee is regularly required to use hands and fingers to handle, feel, or operate objects, tools or controls, and reach with hands and arms. The employee is frequently required to stand, talk and hear.

Rock Valley College

Administrative Assistant I - Workforce Equity Initiative (WEI)

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.The core of our company is not just the products we offer, but the personal connections our customers have with our brand. You can create digital experiences - from payments to rewards to servicing - that keep us connected to our customers and serve them at every touchpoint. From digital servicing and lifestyle features to secure, frictionless payment options, you can make a meaningful difference in our customers' lives and help set us apart in the industry. Find your place in digital product on #TeamAmex.Director-Digital Product Management - Blueprint Log in and Navigation&nbsp; will focus on optimizing discoverability of the Business Blueprint platform across American Express web and mobile assets. This role also oversees the ability for customers to seamlessly log in to their Blueprint account with minimal load times with the primary goal to drive engagement by ensuring that existing customers can seamlessly access Blueprint and navigate it effectively.Key Responsibilities:<ul><li>Lead initiatives to make Blueprint more discoverable for existing customers by partnering across the enterprise to improve search and navigation functionality.</li><li>Drive the development of intuitive navigation patterns within Blueprint and other American Express assets to ensure users can easily find relevant resources, tools, and information for their small business products.&nbsp;</li><li>Collaborate with customer experience teams to map out key touchpoints and improve navigation for existing customers, identifying friction points to optimize the log-in process and overall user flow.</li><li>Work closely with business partners, engineering, UX and compliance teams to ensure that all improvements and features are fully tested, compliant, aligned with user needs, and scalable across platforms.</li><li>Leverage data and analytics to identify areas where users drop off during log-in or navigation, and implement solutions to improve retention, engagement, and Blueprint usage.</li><li>Oversee the integration with enterprise log in and multi-factor authentication (MFA) capabilities.</li><li>Decommission legacy log in flows</li></ul>Minimum Qualifications:<ul><li>8+ years of experience in some combination of product strategy, product development, strategy, or financial services.&nbsp;</li><li>Track-record of successfully supporting strategic initiatives, including the development of business cases.</li><li>Excellent written and oral communication skills. Communicates information, ideas, and concepts clearly.</li><li>Ability to break down complex problems in simple ways and build enthusiasm around a strategic initiative.</li><li>Experience coordinating between Product, Business and Technology teams to define, prioritize, &amp; deliver projects.</li><li>Self-starter and solutions-driven, with a willingness to learn and adapt to new responsibilities.</li><li>Comfort in a fast-paced and high growth environment.</li><li>Effectively challenges the status quo and able to respectively voice a contrasting point of view.</li><li>Software application skills – proficiency in Excel, PowerPoint, Jira, Tableau and other product analytics tools.</li></ul>Preferred Qualifications:<ul><li>Familiarity with modern log-in technologies such as OAuth, SSO, and biometric authentication. Ability to collaborate closely with technical teams to implement solutions.</li><li>Strong understanding of creating cohesive, user-friendly log-in and navigation experiences across both web and mobile platforms.</li><li>Experience in using data and analytics to optimize product experiences and decision-making.</li><li>Proven ability to lead cross-functional teams, align partners, and drive complex projects to completion.</li><li>Takes a project from ideation to delivery. Able to prioritize in ambiguous situations.</li><li>Plans, organizes, and schedules in an efficient, productive manner; focuses on key priorities; manages time well.</li><li>Adapts to quickly changing priorities and conditions; copes effectively with complexity and change.</li></ul>Salary Range: $150,000.00 to $225,000.00 annually + bonus + equity (if applicable) + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.

American Express

Director-Digital Product Management - Blueprint Log in and Navigation

Description - ExternalYou Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.As a brand built on going above and beyond to provide the best customer experience, having the most exceptional colleagues is paramount. As the face of the company, you can create positive interactions with our customers every day–from curating a unique travel or lifestyle experience to helping them with their everyday needs. And you can grow your skills through industry-leading training and ongoing coaching, all while learning what it means to continually set the standard for world class, customer-first service. Find your place in service on #TeamAmex.Role &amp; Responsibilities:Utilizing your skills, experience and passion for customer service to help propel your team and its business partners to success.What would you do every day as a Customer Care Professional?<ul><li>Consistently deliver extraordinary service on a high volume of inbound calls in a fast-paced, structured, customer care environment with a keen focus on driving a Customer First mentality</li></ul><ul><li>Consult with Card Members to understand their needs and tailor unique and personal solutions for them, while also reinforcing the benefits of card membership and acknowledging Card Member tenure</li></ul><ul><li>Add value for our customers through unexpected relevant recommendations of product offers/ benefit enrollments that deepen customer engagement and loyalty</li></ul><ul><li>Utilize your “service oriented” personality to develop key selling skills to optimize and solidify the customer relationship by deepening their loyalty to our brand</li></ul><ul><li>Address general and account-specific customer inquiries- statement inquiries, card replacement, make payments, rewards redemption, etc., and update customer account information</li></ul><ul><li>Use tools and resources to identify custom solutions and anticipate customer needs, in our commitment to maintain a first point of contact resolution</li></ul><ul><li>Meet and exceed performance goals that include, but are not limited to: sales rates, quality goals, compliance regulations and productivity targets, &amp; customer performance metrics</li></ul>Minimum Qualifications:<ul><li>Strong written and communication skills to be able to converse effectively and naturally with our Card Members to deepen client relationships and drive satisfaction</li></ul><ul><li>Resilience needed to efficiently manage a steady stream of customer calls, while balancing performance to meet a variety of metrics, and remain positive through change and stressful situations</li></ul><ul><li>Ability to showcase humility and show care and appreciation through emotional acknowledgement of our customer queries/situations on each call</li></ul><ul><li>Technical savvy to multi-task and navigate through multiple computer systems and applications, simultaneously, with speed and accuracy</li></ul><ul><li>Integrity to manage sensitive Card Member information and adhere to all Regulatory and Compliance guidelines related to servicing and sales practices</li></ul><ul><li>Driven to please by providing the ultimate experience for our Card Members on every interaction</li></ul><ul><li>Timeliness and reliability</li></ul>Preferred Skills: <ul><li>Passion for building customer loyalty through exceptional listening, consultative relationship building, resourcefulness and problem-solving skills</li></ul><ul><li>Customer service and consultative sales environment experience preferred</li></ul><ul><li>Passion for consultative sales, recommending products or solutions tailored to each customer</li></ul><ul><li>Ability to adapt communication style to a wide variety of personalities and situations and take ownership and responsibility for each call, from beginning to end</li></ul>Additional Requirements:<ul><li>Flexibility to work anytime between 6:00am - 2:00am, including weekends</li></ul><ul><li>Hybrid Environment- on site expectation 3 days/week</li></ul><ul><li>Workplace Flexibility: Full time. Shift flexibility requirements</li></ul><ul><li>American Express offers a fantastic and diverse working environment. High performance is rewarded with target driven incentives</li></ul>Compliance LanguageSalary Range: $20.00 to $21.65 hourly + bonus + benefitsThe above represents the expected hourly pay range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries </li></ul><ul><li>Bonus incentives </li></ul><ul><li>6% Company Match on retirement savings plan </li></ul><ul><li>Free financial coaching and financial well-being support </li></ul><ul><li>Comprehensive medical, dental, vision, life insurance, and disability benefits </li></ul><ul><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need </li></ul><ul><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy </li></ul><ul><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) </li></ul><ul><li>Free and confidential counseling support through our Healthy Minds program </li></ul><ul><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window: <a href="https://www.dol.gov/agencies/ofccp/posters" target="_blank">https://www.dol.gov/agencies/ofccp/posters</a> to access the three posters.Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for this position.

Customer Care Professional

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.Business Unit/Role Specific Info&nbsp;At American Express, we provide customers with access to products, insights and experiences that enrich lives and build business success.  Our customers include our Cardmembers as well as the small businesses, merchants, corporations, and bank partners that are all members of the dynamic American Express network.&nbsp;As a Project Manager, you will perform technical, system, and administrative tasks relating to the delivery and support of our project and program management processes and tools. You will play a key role in planning, coordinating, monitoring and status reporting of projects from conception to completion.&nbsp;What type of work can you expect?&nbsp;<ul><li>Lead in the development of project plans and ensure the scope and approach is fully understood by all partners.&nbsp;</li><li>Monitor and communicate progress of project delivery by cost, forecast, schedule and assessment of risks/issues.&nbsp;</li><li>Support agile development planning and implementation of technology development projects that evolve product capabilities and system integration, to support product features and customer experiences.&nbsp;</li><li>Collaborate with internal and external partners as part of a cross-functional team.&nbsp;</li><li>Proactively manage project risks &amp; ensure timely mitigation planning is in place for continued delivery.&nbsp;</li><li>Participate in Agile Ceremonies such as Sprint Planning, Daily Stand-up and Retrospective.&nbsp;</li><li>Take part in social activities, community service events and projects with other Graduates.&nbsp;</li></ul>High Performance Behaviors<ul><li>Ability to handle project resources and achievement timelines &nbsp;</li><li>Ability to control budget, costs, and financial variances &nbsp;</li><li>Ability to track and mitigate project risks &nbsp;</li><li>Ability to ensure project meets compliance and regulatory obligations&nbsp;</li></ul>Knowledge/Skills<ul><li>Requires financial acuity in terms of representing project financials using internal tools&nbsp;</li><li>May have business experience in a functional domain &nbsp;</li></ul>Technology Skills You'll Use Every Day<ul><li>Adaptive Communication&nbsp;</li><li>Agile Practices&nbsp;</li><li>Industry and Company Knowledge&nbsp;</li><li>Organizational Change&nbsp;</li><li>Technical Acuity&nbsp;</li><li>Technology Industry Trends&nbsp;</li></ul>Game Changers<ul><li>Flexibility&nbsp;</li><li>Collaboration &amp; Partnership&nbsp;</li><li>Continuous Improvement&nbsp;</li><li>Courage&nbsp;</li><li>Curiosity&nbsp;</li><li>Resourcefulness&nbsp;</li><li>Servant Leadership&nbsp;</li><li>Tenacity&nbsp;</li></ul>Role/Strengths You’ll Need&nbsp;Functional<ul><li>Portfolio, Program, and Project Support &nbsp;</li><li>Project Management</li></ul>Leadership<ul><li>Analytical Thinking&nbsp;</li><li>Decision Making Influence&nbsp;</li><li>Relationship Management</li></ul>Business<ul><li>Planning &amp; Organizing&nbsp;</li><li>Problem Solving&nbsp;</li></ul>Minimum Qualifications&nbsp;<ul><li>Currently enrolled in a Bachelor’s degree program in a related field&nbsp;</li><li>Students must have a graduation date between December 2024 and June 2025</li><li>Prior relevant Technology and business work experience&nbsp;</li></ul>Preferred Qualifications<ul><li>Proven interest in technologies and customer-driven design&nbsp;</li><li>Independent thinker who’s organized, has great attention to detail, and can multi-task.&nbsp;</li><li>Strong analytical, problem-solving/quantitative skills&nbsp;</li><li>Willing to take risks, experiment, and share fresh perspectives&nbsp;</li><li>Proficient in analytical and presentation tools, including Excel and PowerPoint&nbsp;</li><li>Excellent written and verbal communication skills with the ability to engage, influence, and inspire partners and stakeholders to drive collaboration and alignment&nbsp;</li><li>Experience working in a technology organization, with working knowledge of Software Development processes and Agile methodologies&nbsp;</li><li>Knowledge and experience in Rally or Jira preferred&nbsp;</li></ul>Our team will review completed applications on a rolling basis. We appreciate your patience while we consider your application and will be in contact with you.Salary Range: $85,000.00 to $150,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.

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