Senior Engineer - CI/CD Solutions Engineering

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• As a Sr Engineer of CI/CD Engineering, you will be responsible for building a presence for our CI/CD organization. We are looking for a strong leader with extensive experience growing and mentoring other developers. Candidates will require a hands-on engineering background as an individual contributor, as well as leadership experience having worked in broad teams nested in large, international organizations.

  Responsibilities include, but are not limited to:

  • Lead a team of Customer Service engineers responsible to aid developer experience by providing servicing excellence for enterprise CICD and Observability capabilities

  Define and track servicing/operational service metrics to measure performance in successfully servicing customers

  Define and measure SLAs for service provided by Customer service engineers and manage a healthy resolution time for our developer community.

  Help with design and implementation on custom integrations/solutions for an entire ecosystem of CI/CD tools, to allow for a developer experience centric, unified experience with our software delivery pipeline toolchain on-premises and on the Cloud.

  Partner closely with Engineering Directors and Product Managers to ensure all CI/CD engineering tools are well designed, resilient, and offer positive developer experience.

  Influence CI/CD solution design for a broad range of applications including distributed, mainframe, database, big data, and COTS applications.

  Partner with Enterprise Architecture, SRE, Operations and application teams to develop creative enterprise grade solutions to manage developers’ expectations

  Partner with the customers to analyze challenges / requirements and provide insights to create long term plans for customer success

  Champion an external perspective in delivering solutions via a deep understanding of the external landscape; inspire and infuse external perspective across workstreams to modernize the CI/CD platform.

  Help customers gain a clear understanding of product offerings and provide consultation across the enterprise.

  Ensure all of the capability’s documentation is maintained in conjunction with the product changes/releases at all the time.

  Continually keep the team ahead on learning of all capabilities and tools to provide a first-class customer service experience to our developer community

  Automation

  • Responsible for evaluating and implementing orchestration, automation, and tooling solutions to ensure consistent processes and repetitive tasks are performed with a higher level of accuracy and reduced defects
  • Build, implement and advise on recovery tooling to adhere to enterprise standards and/or frameworks
  • Introduce new and impactful technologies to the servicing/operations that help minimize friction for releases and support, and to diagnose and recover from production incidents more quickly

  Operational Readiness

  • Responsible for availability, proactive monitoring / alerting, capacity planning, performance (reducing latency and increasing efficiency) to include testing for technical platforms
  • Partner with appropriate supporting teams to ensure operational readiness throughout the application lifecycle of various DevOps Products

  Production Support

  • Ensure application data flows are accurate and up to date with the objectiveto increase the knowledge base of all support teams and drive reliability.
  • Facilitates the resolutions of non-application issues (3rd party upstream issues, infrastructure issues, storage, database, network, file transfer etc.)

Salary Range: $110,000.00 to $190,000.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries 
• Bonus incentives 
• 6% Company Match on retirement savings plan 
• Free financial coaching and financial well-being support 
• Comprehensive medical, dental, vision, life insurance, and disability benefits 
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy 
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
• Free and confidential counseling support through our Healthy Minds program 
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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