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Instructor for Entry-Level Doctor of Physical Therapy Program (2024-2025 Academic Year) UIW Mission Position Summary The School of Rehabilitation Sciences invites part-time faculty candidates for Instructor for Entry-Level Doctor of Physical Therapy Program. This position will serve as a small group facilitator/tutor in the Physical Therapy Reasoning course series and/or as a teaching assistant in the Patient-Client Management course series. In all matters, faculty are expected to maintain the highest standards of professional ethics consistent with the UIW Mission. Official duties and responsibilities of part-time faculty members at the University include teaching with service and professional activities as assigned. This applicant pool will remain online and be used to hire interested part-time faculty as needed during the academic year. Essential Functions <ul> <li>Meet with faculty before class and participate in the Comprehensive Practical Exam at the end of the semester, as needed.</li> <li>Participate in the Interview Sessions, as needed.</li> <li>Prepare course outlines and teach based on approved departmental syllabi; prepare and deliver consistent, interactive lectures.</li> <li>Prepare and execute timely and meaningful assessments for assigned courses.</li> <li>Work collaboratively with departmental faculty to ensure standard curriculum outcomes are met.</li> <li>Be available outside of class to help students learn as well as answer their questions (1 hour per 3-hour class, physically and/or electronically).</li> <li>Adhere to UIW Faculty Handbook policies and processes including timely record keeping of student activities, fair and equitable evaluation of student performance, and timely feedback to students regarding their performance in the course.</li> <li>Conduct respectful relationships with faculty, staff, and students both in and outside the classroom.</li> <li>Maintain contact with the department chair and participate in meetings upon request.</li> <li>Perform other duties as assigned.</li> </ul> Job Duties Knowledge Skills and Abilities <ul> <li>Strong knowledge of legislative, regulatory, legal, and practice issues affecting physical therapy education and practice.</li> <li>Effective instructional delivery.</li> <li>Strong communication skills, verbal, written, and interpersonal.</li> <li>Strong organizational skills.</li> <li>Strong problem-solving skills.</li> <li>Proficiency in the use of instructional technology.</li> <li>Ability to actively engage students in the learning process.</li> <li>Ability to conduct respectful relationships with students both in and outside the classroom.</li> <li>Ability to work collegially and productively within the university community.</li> <li>Ability to work effectively with individuals from diverse communities and cultures.</li> <li>Employee shall adhere to all applicable rules and regulations of the University, the Conference, and the NCAA.</li> </ul> Required Education <ul> <li>Graduate of an accredited physical therapy program.</li> <li>Doctor of Physical Therapy (DPT) degree.</li> </ul> Required Work Experience <ul> <li>Five (5) years experience as a licensed physical therapist, OR </li> <li>Two (2) years if a graduate of a problem-based learning program, OR </li> <li>Two (2) years if a graduate of a residency.</li> </ul> Preferred Qualifications <ul> <li>Board-certified clinical specialization.</li> <li>Prior clinical instructor experience.</li> <li>Active in clinical practice.</li> <li>Teaching experience in a physical therapy academic program.</li> <li>Active in professional activities at local, state, and/or national levels.</li> </ul> Required Certifications, Licenses or Registrations <ul> <li>Licensed to practice Physical Therapy.</li> <li>Member of the American Physical Therapy Association.</li> </ul> Work Hours Based on course assignment. Most needs are 6 hours a week (2 mornings a week). Physical Demands N/A Posting Number: UN875PO Job Type: Part Time Job Category: Faculty Desired Start Date: 01/06/2025 Position End Date (if temporary): Reports To: DPT Program Director Salary: Commensurate with experience. Open Date: 08/05/2024 Close Date: 5/31/2025 Open Until Filled: No Special Instructions to Applicant Assignment start date will be based on the needs of the DPT Program. To apply, visit <a href="https://apptrkr.com/5494763" target="_blank">https://jobs.uiw.edu/postings/26371</a> UIW is committed to a policy of equal opportunity in employment, without regard to race, color, sex, sexual orientation, citizenship status, national origin, age, marital status, disability, genetic information, gender identity or expression, veteran status, pregnancy, and religion (except in limited circumstances when religious preference is both permitted by law and deemed appropriate as a matter of University policy).jeid-296e449a76baa4418e5f798baa7b3001

University of the Incarnate Word

Instructor for Entry-Level Doctor of Physical Therapy Program (2024-2025 Academic Year)

Research Assistant UIW Mission Position Summary The Research Assistant is responsible for assisting department faculty in the operation of a shared science lab to initiate, implement, and evaluate PCR, gel electrophoresis, HPLC, and decalcified tissue histology tests. The Research Assistant reports to the Associate Dean of Research. Essential Functions Job Duties Knowledge Skills and Abilities <ul> <li>Ability to perform scientific calculations for reagent preparation.</li> <li>Strong communication skills, verbal, written, and interpersonal.</li> <li>Strong organizational skills.</li> <li>Strong problem-solving and analytical skills.</li> <li>Strong ability to effectively manage multiple priorities in a deadline-driven environment.</li> <li>Strong presentation skills.</li> <li>Excellent time-management skills</li> <li>Ability to work effectively with individuals from diverse communities and cultures.</li> <li>Employee shall adhere to all applicable rules and regulations of the University, the Conference, and the NCAA.</li> </ul> Required Education Bachelors of Science Degree. Required Work Experience One (1) year of experience in a biomedical research lab. Preferred Qualifications <ul> <li>Masters of Science Degree in biomedical research.</li> <li>Experience working with microCT imaging.</li> <li>Experience working in a bone-focused lab.</li> <li>Experience in rt-PCR and protein analyses.</li> <li>Experience with soft and hard tissue histology and cell culture methods using cell lines and primary cells.</li> </ul> Required Certifications, Licenses or Registrations Work Hours Typically Monday through Friday 8am to 5pm with the flexibility to work occasional weekends and evenings. Physical Demands Ability to lift up to 40lbs of lab equipment or materials. Posting Number: AS2010PO Job Type: Full Time Job Category: Staff (non-exempt) Desired Start Date: 09/01/2024 Position End Date (if temporary): Reports To: Associate Dean of Research Salary: $41,697 Annualized Open Date: 08/05/2024 Close Date: Open Until Filled: Yes Special Instructions to Applicant None. To apply, visit <a href="https://apptrkr.com/5494760" target="_blank">https://jobs.uiw.edu/postings/26372</a> UIW is committed to a policy of equal opportunity in employment, without regard to race, color, sex, sexual orientation, citizenship status, national origin, age, marital status, disability, genetic information, gender identity or expression, veteran status, pregnancy, and religion (except in limited circumstances when religious preference is both permitted by law and deemed appropriate as a matter of University policy).jeid-a6e54110dccb8f4a8cea93780faedc14

Research Assistant

Chair of the Department of ArchitectureCollege of Architecture and Construction ManagementKennesaw State University is now accepting applications for an administrative, faculty position as a tenured Professor and Chair of the Department of Architecture in the College of Architecture and Construction Management with a preferred start date of July 2025. This is a twelve-month contracted position. This position is for work to be performed in the state of Georgia.The KSU Department of Architecture is seeking an innovative, collaborative and experienced leader to foster its current strengths, reputation, and achievements and lead the department into the future. Situated within the College of Architecture and Construction Management (CACM), the Chair of the Department of Architecture reports to the CACM Dean and partners with other College administrators to create a collaborative environment of academic excellence in the Department and College.As a member of the College's administrative leadership team, the Chair of the Department of Architecture will oversee a dynamic and collaborative department with almost 40 full and part time faculty and more than 700 students.Major responsibilities of the chair include:<ul><li>Providing leadership, strategy, and vision for the department, in collaboration with faculty, staff, students, and other college and university administrators.</li><li>Advancing the department in all components of its mission: education, research/creative activities, and community engagement.</li><li>Working with department faculty and college and university administrators to enhance the national prominence of the department, its faculty and students.</li><li>Supervising curriculum and teaching and overseeing department-level assessment and accreditation activities.&nbsp;</li><li>Providing stewardship of department fiscal resources and budgets in support of the strategic objectives of the department, college and university.&nbsp;</li><li>Strengthening interdisciplinary connections with other college/university units and disciplines, as well as connections with the professional community and other external stakeholders.&nbsp;</li><li>Increasing resources available for research and creative activities including interdisciplinary initiatives.&nbsp;</li><li>Supporting faculty professional development including mentoring junior faculty.</li></ul>The position will be primarily administrative service with teaching and research/creative activities opportunities. Teaching assignments will be based on earned degrees and SACSCOC Faculty Credentials Guidelines.Required Qualifications Include<ul><li>A terminal degree, or the foreign equivalent, in Architecture with an academic background and appropriate credentials to be a tenured Professor in the Department of Architecture in the College of Architecture and Construction Management at KSU is required.</li><li>Demonstrated record of effective leadership.</li><li>Demonstrated record of national-level achievement in design, scholarship, research and/or professional practice.&nbsp;</li><li>Demonstrated record of exceptional teaching and mentoring.&nbsp;</li><li>Tenured at an accredited institution.</li></ul>Preferred Qualifications Include<ul><li>An earned doctoral degree, or its foreign equivalent, in a design related field.</li><li>Professional licensure.</li><li>Demonstrated experience in academic administration.</li><li>Demonstrated experience in fiscal management, personnel management, faculty hiring and retention.</li><li>Demonstrated record of success is securing extramural funding for research, scholarship, creative activities, or professional activities.&nbsp;</li></ul>For a full description of this position, application deadlines, and application procedures, visit <a href="https://hr.kennesaw.edu/careers.php" target="_blank">https://hr.kennesaw.edu/careers.php</a>. Search for Job ID 275571.For&nbsp;more&nbsp;than&nbsp;50&nbsp;years, Kennesaw State University has been known for&nbsp;its entrepreneurial spirit and sense of community. A leader in innovative teaching and learning, Kennesaw State is located just north of Atlanta, and combines a suburban setting on two metro-Atlanta campuses in Kennesaw and Marietta.&nbsp;As one of Georgia’s largest universities, Kennesaw State&nbsp;offers undergraduate and graduate degrees, including a growing number of doctoral programs to over 43,000 students.&nbsp;Our high-impact research, and Division I athletics also draw students from throughout the region and across the globe.&nbsp;A member of the University System of Georgia, Kennesaw State is a Carnegie-designated doctoral research institution (R2) committed to becoming a world-class academic institution positioned to broaden its academic and research missions and expand its scope on a local, regional,&nbsp;and national level.Our vibrant culture, career opportunities, mission and values&nbsp;and rich benefits make us an employer of choice. As part of the University System of Georgia, Kennesaw State exemplifies the power and promise of a student-centered, research-driven university. Our institutional values are student-inspired, promise-fulfilling, elevational, open and impact-generating, and being true to ourselves. In addition, Kennesaw State supports the University of Georgia’s core values of accountability, excellence, integrity, and respect. For&nbsp;more&nbsp;information, visit <a href="https://nam04.safelinks.protection.outlook.com/?url=https%3A%2F%2Fkennesaw.edu%2F&amp;data=05%7C02%7Ccwoolsey%40kennesaw.edu%7C7d3a381a0c124da1ded308dc475c7283%7C45f26ee5f134439ebc93e6c7e33d61c2%7C1%7C0%7C638463709581288849%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C0%7C%7C%7C&amp;sdata=7Ij0XrVzvUkZcaXJ5lTN2rRVZNQ77WowXqoAh65fxDI%3D&amp;reserved=0" target="_blank">kennesaw.edu.</a>&nbsp;Kennesaw State University is an Equal Employment Opportunity Employer. The University is committed to maintaining a fair and respectful environment for living, work and study. To that end, and in accordance with federal and state law, Board of Regents policy, and University policy, the University prohibits harassment of or discrimination against any person because of race, color, sex (including sexual harassment, pregnancy, and medical conditions related to pregnancy), sexual orientation, gender identity, gender expression, ethnicity or national origin, religion, age, genetic information, disability, or veteran or military status by any member of the KSU Community on campus, in connection with a University program or activity, or in a manner that creates a hostile environment for members of the KSU community.&nbsp;For additional information on this policy or to file a complaint under the provisions of this policy, students, employees, applicants for employment or admission or other third parties should contact the Office of Institutional Equity at English Building, Suite 202, <a href="mailto:eeo@kennesaw.edu" target="_blank">eeo@kennesaw.edu</a>.

Chair of the Department of Architecture

AutoNation is one of the largest automotive retailers in the United States, offering innovative products, exceptional services, and comprehensive solutions, empowering our customers to make the best decisions for their needs. With a network of dealerships nationwide strengthened by a recognized brand, we offer a wide variety of new and used vehicles, customer financing, parts, and provide expert maintenance and repair services. Through DRV PNK, we have raised over $40 million for cancer-related causes, demonstrating our commitment to making a positive difference in the lives of our Associates, Customers, and the communities we serve. So what do you say? Are you ready to be part of something big?The service drive manager greets customers and collects information necessary to repair the problems with their vehicle. This includes following through with the technicians and the customer so the customer is satisfied with the work performed. &nbsp;.<h2>What are the day-to-day responsibilities?</h2><ul><li>Schedule and assign daily work objectives for the service consultants</li><li>Monitor performance and counsel service consultants with behavioral or performance issues</li><li>Train, coach, supervise and assist service consultants</li><li>Assist in the service reception during peak traffic times by greeting customers in a timely and friendly manner to obtain customer and vehicle data</li><li>Maintain all supplies required to operate the service drive</li><li>Communicate with team leaders to determine status of jobs</li><li>Review the open repair order report on a daily basis, review and resolve any open repair orders that are beyond current week's business</li><li>Partner with all other dealership personnel to ensure quality of service provided to customers</li><li>Perform quality inspections of vehicles being returned to customers</li><li>Follow up with customers to ensure satisfaction with service work</li><li>Understand and comply with federal, state and local regulations such as those governing the disposal of hazardous waste, OSHA right-to-know act, ect:</li><li>Follow company safety procedures to avoid exposure to fumes, dirt and harsh chemicals</li></ul><h2>&nbsp; What are the requirements for this job?</h2><ul><li>High School diploma or equivalent</li><li>Ability to read and comprehend instructions and information</li><li>Two years of experience in an auto repair facility</li><li>Ability to collaborate with other dealership personnel</li><li>Must have a valid driver's license</li><li>Ability to drive manual transmission vehicles</li><li>Demonstrated communication and interpersonal skills</li><li>Demonstrated customer service skills</li><li>One year of supervisory experience (preferred)</li><li>Ability to operate an automobile &nbsp;</li></ul>The expected annual salary for this role is between $0.00 - $0.00, dependent upon each candidate’s unique experience and qualifications.<h2>Exciting Benefits and Perks Await You:</h2><ul><li>Competitive compensation and 401k matching</li><li>Enjoy a healthy work-life balance with insurance plans (health, dental, vision) and maternity benefits</li><li>Exclusive RX Pet program offering discounts on medications</li><li>Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear</li><li>Access amazing deals and discounts through YouDecide, a website with offers from top providers and retailers</li><li>Join our DRVPNK mission to raise and donate millions of dollars to cancer research and treatment, partnering with cancer charities nationwide</li></ul>AutoNation is committed to creating a diverse, equitable, and inclusive environment in our workplace and the services we provide. We welcome candidates from all backgrounds who are passionate about making a positive impact. Even if you do not meet every requirement, we encourage you to apply. Join our team and help us foster a culture of belonging while contributing to our revolutionary work in the automotive industry. We value innovation, teamwork, and a commitment to making a positive impact in the world.

AutoNation

Service Drive Manager

AutoNation is one of the largest automotive retailers in the United States, offering innovative products, exceptional services, and comprehensive solutions, empowering our customers to make the best decisions for their needs. With a network of dealerships nationwide strengthened by a recognized brand, we offer a wide variety of new and used vehicles, customer financing, parts, and provide expert maintenance and repair services. Through DRV PNK, we have raised over $40 million for cancer-related causes, demonstrating our commitment to making a positive difference in the lives of our Associates, Customers, and the communities we serve. So what do you say? Are you ready to be part of something big?The We’ll Buy Your Car (WBYC) In-Store Associate will be focused and specifically trained to acquire additional inventory for the dealership by actively prospecting outside of the AutoNation Customer Network.&nbsp; &nbsp;The WBYC Associate will utilize all available prospecting resources to identify and engage private parties looking to sell their vehicle.&nbsp; Resources include third party websites, 3rd party lead sources, service drive traffic and other means. This Associate will enjoy consistent interaction with customers throughout the day, both in person and over the phone. This role will primarily make cold contact with prospects who have their vehicle advertised for sale, both online and as walk-ins to the store.<h2>Job Responsibilities:</h2><ul><li>Review vehicle condition reports</li><li>Determine wholesale and retail prices</li><li>Inspect and accept vehicles arriving onsite</li><li>Create and execute reconditioning plan to prepare vehicle for sale</li><li>Using sound judgement, research, and excellent interpersonal skills to make offers on vehicles and close sales</li><li>Driving incremental business through a high-level of engagement with customers.</li><li>Turn prospective Vehicle Procurement Customers over to an “elite” sales team for a sales opportunity</li><li>Work with management to identify current inventory needs.</li></ul><h2>Qualifications:</h2><ul><li>High School diploma or equivalent.</li><li>Extremely self-motivated&nbsp;</li><li>Ability to set and achieve targeted goals.</li><li>Ability to drive an exceptional Customer experience.</li><li>Demonstrated communication, prospecting, and interpersonal skills.</li><li>Organization and follow-up skills.</li><li>Experience and desire to work with technology.</li><li>Valid In-State Driver's License and an acceptable, safe driving record</li></ul><h2>Physical Requirements:</h2><ul><li>Ability to sit and stand for prolonged periods of time.</li></ul><h2>Exciting Benefits and Perks Await You:</h2><ul><li>Competitive compensation and 401k matching</li><li>Enjoy a healthy work-life balance with insurance plans (health, dental, vision) and maternity benefits</li><li>Exclusive RX Pet program offering discounts on medications</li><li>Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear</li><li>Access amazing deals and discounts through YouDecide, a website with offers from top providers and retailers</li><li>Join our DRVPNK mission to raise and donate millions of dollars to cancer research and treatment, partnering with cancer charities nationwide</li></ul>AutoNation is committed to creating a diverse, equitable, and inclusive environment in our workplace and the services we provide. We welcome candidates from all backgrounds who are passionate about making a positive impact. Even if you do not meet every requirement, we encourage you to apply. Join our team and help us foster a culture of belonging while contributing to our revolutionary work in the automotive industry. We value innovation, teamwork, and a commitment to making a positive impact in the world.

vehicle acquisition specialist

AutoNation is one of the largest automotive retailers in the United States, offering innovative products, exceptional services, and comprehensive solutions, empowering our customers to make the best decisions for their needs. With a network of dealerships nationwide strengthened by a recognized brand, we offer a wide variety of new and used vehicles, customer financing, parts, and provide expert maintenance and repair services. Through DRV PNK, we have raised over $40 million for cancer-related causes, demonstrating our commitment to making a positive difference in the lives of our Associates, Customers, and the communities we serve. So what do you say? Are you ready to be part of something big?The Express Service Technician performs vehicle maintenance as assigned in accordance with dealer and factory standards and builds Customer loyalty by developing trust and ensuring confidence in AutoNation as a care-giver for their vehicle safety and reliability.&nbsp; &nbsp;<h2>What are the day-to-day responsibilities?</h2><ul><li>Performing vehicle maintenance work as outlined on repair order with efficiency and accuracy, in accordance with dealership and factory standards to drive Customer loyalty.</li><li>Communicating with Parts Department and Service Advisors regularly to effectively manage production and Customer communication.&nbsp;</li><li>Documenting work performed on each vehicle on the repair order.</li><li>Keeping abreast of factory technical bulletins and participating in factory-sponsored training classes as appropriate.</li><li>Providing an exceptional customer experience to drive loyalty</li></ul><h2>&nbsp; How will I know if I am successful?</h2><ul><li>The performance of a Service Technician is measured by achieving:</li><li>Targeted production</li><li>Targeted sales</li><li>Targeted Customer Satisfaction Index</li></ul><h2>&nbsp; What are the requirements for this job?</h2><ul><li>High School diploma or equivalent</li><li>Experience as an express/quick lube technician is preferred</li><li>Attention to detail</li><li>Ability to follow processes to ensure quality and safety</li><li>Valid in-state driver’s license and have and maintain an acceptable, safe driving record</li></ul><h2>&nbsp; What are the opportunities for career growth?</h2><ul><li>Our Associates have many choices for career growth and development after success in a Service Technician role. &nbsp;Opportunities may include:</li><li>Service Technician</li><li>Service Advisor</li></ul><h2>Exciting Benefits and Perks Await You:</h2><ul><li>Competitive compensation and 401k matching</li><li>Enjoy a healthy work-life balance with insurance plans (health, dental, vision) and maternity benefits</li><li>Exclusive RX Pet program offering discounts on medications</li><li>Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear</li><li>Access amazing deals and discounts through YouDecide, a website with offers from top providers and retailers</li><li>Join our DRVPNK mission to raise and donate millions of dollars to cancer research and treatment, partnering with cancer charities nationwide</li></ul>AutoNation is committed to creating a diverse, equitable, and inclusive environment in our workplace and the services we provide. We welcome candidates from all backgrounds who are passionate about making a positive impact. Even if you do not meet every requirement, we encourage you to apply. Join our team and help us foster a culture of belonging while contributing to our revolutionary work in the automotive industry. We value innovation, teamwork, and a commitment to making a positive impact in the world.

Entry Level Technician

<h2>Company Description</h2>Since 1940, Dairy Queen® has been one of the world’s best known and loved brands. Based in Minneapolis, MN, International Dairy Queen Inc., (IDQ), is the parent company of American Dairy Queen Corporation. As a leading franchisor, there are more than 7,000 independently owned and operated restaurants in the U.S., Canada and more than 20 countries around the world. IDQ is a subsidiary of Berkshire Hathaway Inc. (Berkshire) which is led by Warren Buffett, the legendary investor and CEO of Berkshire.Here at IDQ, we create extraordinary Fan experiences every day and we do this through our commitment to hiring and retaining only the best in class talent. We firmly believe that our employees are the catalyst to the success of the company where their initiative, strategic thinking, and entrepreneurial spirit are recognized and rewarded. We're looking for motivated, passionate and dedicated individuals with an inherent need and ambition to go after bigger challenges.<h2>Job Description</h2>We have an exciting opportunity available for a Fan Relations Manager located at our corporate office in Bloomington, MN.&nbsp;&nbsp;Under the direction of the Senior Fan Relations Manager, supervises the daily operation of the Fan Relations Team and outsource Contact Center teams ensuring that all contacts are processed within service level expectations.&nbsp; Manages the day-to-day interface with team, providing coaching and assistance to ensure clear communications between the fan relations team, contact center team, and other departments. Leads and assists team inquiry responses ensuring clear team and fan-related communication. Responsible for training, supervising and monitoring specialists. Escalations resource for the team and the corporation.Key Accountabilities Include:Supervise staff<ul><li>Supervise and lead a team of fan relations specialists and any temporary contractors</li><li>Lead employees to meet the organization's expectations for productivity, quality, and goal accomplishment</li><li>Provide team with the guidance, direction, coaching, and support necessary to ensure that they are able to accomplish their goals</li><li>Responsible for training, supervising and monitoring specialists.</li><li>Oversee the development of staff</li><li>Maintain a positive and ethical work climate that is conducive to attracting, retaining, and motivating a diverse group of top-quality employees</li><li>Work with Sr. Fan Relations Manager to develop medium- and long-range workload forecasts, future staffing and resource requirements for fan relations department</li></ul>Supervise workflow of Fan Relations departmentAssist the Sr. Fan Relations Manager with driving best practices for support of fans, franchisees and the corporation.Responsibilities include but are not limited to<ul><li>Manage and supervise team weekend coverage</li><li>Availability to assist as needed with escalations and coverage during evenings, weekends, and some holidays</li><li>Manage and supervise team coverage for Reception Calls, and assisting when needed</li><li>Ensure team responds accurately, promptly, and within 24-business hours, to all internal customer contacts, including those from team members, corporate staff, independent franchise operators and territory operators</li><li>Ensure that customers are responded to within 72-business hours maximum and assist with driving toward the departmental goal of 24-business hours</li><li>Effectively communicate with consumers by phone, letter and e-mail with accurate, prompt and effective replies to customer letters, e-mail, and phone</li><li>Process contacts according to plan set by fan relations team; assisting and coaching other members of the team with processing as appropriate</li><li>Train and coach team as necessary and in coordination with Sr. Fan Relations Manager</li><li>Lead and assist with drafting training for team and outsource contact center in coordination with the Senior Social and Documentation Specialist</li><li>Lead team to develop and refine communications relating to the introduction of new products, product changes and sales promotions</li><li>Provide technical expertise and direction for Fan Relations Team related to current and future technologies adopted by the corporation<ul><li>This includes, but is not limited to Fan Relations Support of the DQ App, DQ Rewards, DQ.com ordering, Delivery and other corporate technology initiatives</li><li>Coordinate with team to ensure clear and concise training and communication for outsource team</li><li>Coordinate with team to ensure clear and concise communication to fans</li><li>Drive and manage monitoring these technologies and Fan Relations processes</li><li>Ability to effectively communicate any issues, trends and anomalies to IT and Digital teams as needed</li></ul></li><li>Screen consumer contacts for potential product defects and works with and coach team to report production related problems to the product quality team/R&amp;D team</li><li>Screen consumer contacts for potential fraudulent complaints. Work with and coach team, and other corporate team members, on tracking, documenting and processing fraudulent complaints</li><li>Assist Senior Fan Relations manager with collecting and analyzing data, creating and updating monthly reports as directed</li><li>Assist in execution of special projects as assigned</li><li>Oversee and assist with letter fulfillment as necessary</li><li>Oversee and assist with data entry and database updates as necessary</li></ul>Contact Center Team Support and LeadershipAssist the Sr. Fan Relations Manager with driving best practices for support of fans, franchisees and the corporation through oversight of the outsourced contact center team.Responsibilities include but are not limited to<ul><li>Manage the day-to-day interface with team, providing coaching and assistance to ensure clear communications between the contact center team, and other departments.<ul><li>ensure that all contacts are processed within service level expectations</li><li>&nbsp;<ul><li>working with fan relations specialists to send coaching to their team as appropriate/needed</li></ul></li><li>Lead contact center forecasting alongside vendor and Sr Fan Relations Manager</li><li>Identify opportunities for improvements and training and escalate to Sr. Fan Relations Manager as appropriate<ul><li>work with contact center team leadership on training for their team,</li><li>ensuring our team provides them with the information they need to successfully support all related fan relations services and initiatives</li><li>Coordinate with the Senior Social and Documentation Specialist</li></ul></li><li>Lead and assist team to ensure clear team and fan-related communication</li><li>Escalations resource for the team and the corporation</li></ul></li></ul>Lead team support on escalations<ul><li>Direct team handling of escalating contacts, working with the Sr. Fan Relations manager as needed and appropriate</li><li>Handle escalated contact support for team</li><li>Respond to escalated customer contacts when manager is requested or team assistance is needed</li><li>Provide support of and coaching to business consultants regarding fan relations communications</li><li>Make decisions on appropriate reimbursement on a case-by-case basis</li><li>Assist Senior Social Media and Documentation Specialist with social media monitoring and responses</li><li>Oversee and assist with Gift Cards management</li><li>Provide other escalation support as necessary</li></ul><h2>Qualifications</h2><ul><li>B.A. or B.S. Degree in Business, Communications, Customer Service or related field, or equivalent combination of education and work experience, required</li><li>Minimum of five years progressive experience in a customer service-related position: Technical Help Desk, contact center or call center experience required</li><li>Preferred 2-3 years of contact center management experience, minimum 2-3 years in a supervisory role</li><li>Progressive people management or supervisory experience required. Demonstrated ability to manage performance, deliver constructive work performance, and develop team members</li><li>Demonstrated coaching skills, ability to effectively coach, advise and train others on appropriate work protocols, responses, etc.</li><li>Strong analytical skills. Demonstrated data analysis experience, including ability to create and interpret reports or presentations related to customer data</li><li>A desire to grow and develop in Customer Service field</li><li>Excellent written and verbal communication skills required</li><li>Interpersonal skills to interact, influence and persuade required</li><li>Strong technical aptitude</li><li>Experience working with a digital ordering platform or loyalty platform, a plus</li><li>Experience working in any capacity in the Quick Service Restaurant industry, a plus</li><li>Experience working in a franchise system, a plus</li><li>Able to exercise tact, patience, and professionalism at all times in responding to consumers, regardless of issue or consumer's demeanor</li><li>Intermediate computer skills (Microsoft Word and Excel)</li><li>Strong social media skills (blogs, Facebook, Twitter, etc.)</li><li>Strong ability to multi-task and prioritize multiple projects and requests simultaneously</li><li>Well organized with a high attention to detail and accuracy</li><li>Ability to work quickly in a fast-paced environment with frequent interruptions</li><li>Ability to collaborate in a team environment</li><li>Ability to coordinate with other departments Operations, Brand Marketing, Legal to complete projects on time</li><li>Basic accounting/math skills required</li></ul><h2>Additional Information</h2>All your information will be kept confidential according to EEO guidelines.&nbsp; &nbsp;You must be work authorized in the United States without the need for employer sponsorship.BenefitsOur benefit package supports the well-being of our employees and their families.&nbsp; Our comprehensive benefit package includes, medical, dental, 401K match, paid time off (including volunteer time as well as parental leave) and so much more!&nbsp; To learn more about our great benefit offerings,&nbsp;<a href="https://idq4.sharepoint.com/:b:/s/HumanResources/ETd5qbtK9IpGmVraMF11l9YBdW7XfZQ9QDSPSzdEYt6w_w" target="_blank">Click Here.</a>Work EnvironmentMost positions located out of our global headquarters in Bloomington, MN will work a hybrid work schedule where you will work 2 collaboration days a week.&nbsp; Additional in office time may be required to support team/project needs.&nbsp; Positions will be identified as “remote eligible” when consideration will be given to candidates outside of drivable distance to our Bloomington office.Our Commitment to Diversity, Equity and InclusionWe are committed to creating a culture of diversity, equity and inclusion for all who touch DQ.&nbsp; We believe in and commit to fostering a community where employees bring their authentic selves to work; where we recruit, engage and retain employees, franchise owners and suppliers with diverse background and identities; and where everyone feels welcome engaging with our DQ brand.IDQ is an Equal Opportunity Employer that values the strength diversity brings to the workplace. IDQ participates in the US E-Verify program.&nbsp;&nbsp;You must be work authorized in the United States without the need for employer sponsorship.

Fan Relations Manager

AutoNation is one of the largest automotive retailers in the United States, offering innovative products, exceptional services, and comprehensive solutions, empowering our customers to make the best decisions for their needs. With a network of dealerships nationwide strengthened by a recognized brand, we offer a wide variety of new and used vehicles, customer financing, parts, and provide expert maintenance and repair services. Through DRV PNK, we have raised over $40 million for cancer-related causes, demonstrating our commitment to making a positive difference in the lives of our Associates, Customers, and the communities we serve. So what do you say? Are you ready to be part of something big?The Service Porter is responsible for performing a variety of duties as it relate to the maintenance and service of vehicles. &nbsp; &nbsp;<h2>What are the day-to-day responsibilities?</h2><ul><li>Assist with service write-ups and tagging of customer cars and trucks&nbsp;</li><li>Remove vehicle protective coverings and ID tags prior to returning completed vehicle to customer&nbsp;</li><li>Inspect vehicles for stains, debris and damages before returning the vehicle to the customer, and report any damage immediately&nbsp;</li><li>Transport customers and dealership personnel as needed&nbsp;</li><li>Perform deliveries as required&nbsp;</li><li>Clean interior and exterior of new and used vehicles&nbsp;</li><li>Keep vehicle lot neat and orderly, moving units as directed and in accordance with dealership display standards&nbsp;</li><li>Return vehicle keys to the appropriate service consultant &nbsp;</li><li>Pick up vehicles from and deliver vehicles to storage&nbsp;</li><li>Pick up parts from the Parts Department &nbsp;</li><li>Test batteries of customer vehicles in service drive&nbsp;</li><li>Maintains building and ground as needed&nbsp;</li><li>Assist with shop clean-up and deliveries when needed&nbsp;</li></ul><h2>&nbsp; What are the requirements for this job?</h2><ul><li>High School Diploma or equivalent</li><li>6-12 months of previous work experience (preferred)&nbsp;</li><li>Ability to read and comprehend written instructions and information&nbsp;</li><li>Demonstrated effective communication and interpersonal skills&nbsp;</li><li>Ability to handle machinery safely &nbsp;</li><li>Ability to drive manual transmission vehicles&nbsp;</li><li>Demonstrated customer service skills&nbsp;</li><li>Must have a valid drivers license</li><li>Ability to operate an automobile&nbsp;</li></ul><h2>Exciting Benefits and Perks Await You:</h2><ul><li>Competitive compensation and 401k matching</li><li>Enjoy a healthy work-life balance with insurance plans (health, dental, vision) and maternity benefits</li><li>Exclusive RX Pet program offering discounts on medications</li><li>Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear</li><li>Access amazing deals and discounts through YouDecide, a website with offers from top providers and retailers</li><li>Join our DRVPNK mission to raise and donate millions of dollars to cancer research and treatment, partnering with cancer charities nationwide</li></ul>AutoNation is committed to creating a diverse, equitable, and inclusive environment in our workplace and the services we provide. We welcome candidates from all backgrounds who are passionate about making a positive impact. Even if you do not meet every requirement, we encourage you to apply. Join our team and help us foster a culture of belonging while contributing to our revolutionary work in the automotive industry. We value innovation, teamwork, and a commitment to making a positive impact in the world.

Service Porter

AutoNation is one of the largest automotive retailers in the United States, offering innovative products, exceptional services, and comprehensive solutions, empowering our customers to make the best decisions for their needs. With a network of dealerships nationwide strengthened by a recognized brand, we offer a wide variety of new and used vehicles, customer financing, parts, and provide expert maintenance and repair services. Through DRV PNK, we have raised over $40 million for cancer-related causes, demonstrating our commitment to making a positive difference in the lives of our Associates, Customers, and the communities we serve. So what do you say? Are you ready to be part of something big?As a Collision Body Technician, you’ll perform vehicle repairs as assigned in accordance with dealer and factory standards. Your attention to detail make you a valuable asset to the team as you ensure repairs are completed on time, and deliver top-notch work to delight our customers.<h2>What are the daily job responsibilities?</h2><ul><li>Performing work as outlined on repair orders with efficiency and accuracy.</li><li>Communicating with Estimators and Parts Associates to obtain necessary parts.</li><li>Assessing vehicle condition to determine if additional safety or repair work is needed.</li><li>Performing all body repairs according to estimate.</li><li>Performing welding, soldering, body alignment, and frame/unibody repairs.</li><li>Operating all equipment in the Collision Center in a safe and productive manner, following AutoNation’s Safety Standards for the use of personal protective equipment (e.g., safety glasses, gloves, hearing protection) while working on the production floor.</li><li>Inspecting all work performed as a Quality Control (QC) measure as soon as jobs are completed.</li><li>Mixing all chemicals according to manufacturer directions/specifications.</li><li>Understanding and following federal, state, and local regulations that affect Collision Center operations, such as hazardous waste disposal, OSHA guidelines, etc.</li><li>Gaining superior product knowledge to provide high quality repairs.</li><li>What are the requirements for the Collision Body Technician?</li><li>ICAR certification (preferred) or interest to become certified.</li><li>OEM certification (preferred) or interest to become certified.</li><li>At least two years’ automotive experience.</li><li>Must have a valid, in-state driver’s license with an acceptable, safe driving record.</li><li>Ability to operate an automobile.</li></ul><h2>What are the opportunities for career growth?</h2><ul><li>Our Associates have many choices for career growth and development after success in a Collision Body Technician role. Future opportunities may include:</li><li>Collision Director</li><li>Collision Production Manager</li><li>Collision Estimator</li><li>Collision Body Team Lead</li><li>The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by incumbents of this job. Incumbents may be requested to perform job related tasks other than those specifically presented. Career opportunities are dependent on business and staffing needs, as well as the qualifications of internal and external candidates.&nbsp;</li></ul><h2>Exciting Benefits and Perks Await You:</h2><ul><li>Competitive compensation and 401k matching</li><li>Enjoy a healthy work-life balance with insurance plans (health, dental, vision) and maternity benefits</li><li>Exclusive RX Pet program offering discounts on medications</li><li>Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear</li><li>Access amazing deals and discounts through YouDecide, a website with offers from top providers and retailers</li><li>Join our DRVPNK mission to raise and donate millions of dollars to cancer research and treatment, partnering with cancer charities nationwide</li></ul>AutoNation is committed to creating a diverse, equitable, and inclusive environment in our workplace and the services we provide. We welcome candidates from all backgrounds who are passionate about making a positive impact. Even if you do not meet every requirement, we encourage you to apply. Join our team and help us foster a culture of belonging while contributing to our revolutionary work in the automotive industry. We value innovation, teamwork, and a commitment to making a positive impact in the world.

Collision Body Technician | B Tech

AutoNation is one of the largest automotive retailers in the United States, offering innovative products, exceptional services, and comprehensive solutions, empowering our customers to make the best decisions for their needs. With a network of dealerships nationwide strengthened by a recognized brand, we offer a wide variety of new and used vehicles, customer financing, parts, and provide expert maintenance and repair services. Through DRV PNK, we have raised over $40 million for cancer-related causes, demonstrating our commitment to making a positive difference in the lives of our Associates, Customers, and the communities we serve. So what do you say? Are you ready to be part of something big?Working in our no-haggle sales environment, the F&amp;I Manager makes credit decisions, submits deals to our lenders for approval and helps bridge disconnects in the sales process. With your background in automotive sales or finance, you’ll find the right finance and insurance products for every customer, no matter what their situation.<h2>What will I do every day?</h2><ul><li>Welcome customers to the store and transition them from Sales to Finance during their vehicle purchase process</li><li>Work directly with our employees and customers to develop relationships</li><li>Determine customer financing needs and payment options&nbsp;based on a consultative interview process</li><li>Present a fully transparent pricing menu to customers detailing their financing options and products</li><li>Process finance transactions and ensure 100% compliance with all state and federal laws and regulations</li><li>Follow up with customers to ensure satisfaction</li><li>Build rapport with customers to create a base of referrals</li><li>Set and achieve targeted sales goals</li><li>Gain superior product knowledge to effectively help customers</li><li>Ensure that all administrative processes are handled in a timely fashion and in compliance with company policy</li><li>Provide an exceptional customer experience to drive loyalty</li><li>What are the requirements for the F&amp;I Manager?</li><li>High school diploma or equivalent</li><li>Proven ability to provide an exceptional customer experience</li><li>Ability to set and achieve targeted goals</li><li>Highly detail-oriented and organized</li><li>Prior sales experience preferred but not required</li><li>Demonstrated communication, consultative, interpersonal and organizational skills</li><li>Experience and desire to work with technology</li><li>Why should I come work for AutoNation?</li><li>- You want to work for a car dealer that has a strong moral compass and treats all its associates with respect</li></ul><h2>Exciting Benefits and Perks Await You:</h2><ul><li>Competitive compensation and 401k matching</li><li>Enjoy a healthy work-life balance with insurance plans (health, dental, vision) and maternity benefits</li><li>Exclusive RX Pet program offering discounts on medications</li><li>Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear</li><li>Access amazing deals and discounts through YouDecide, a website with offers from top providers and retailers</li><li>Join our DRVPNK mission to raise and donate millions of dollars to cancer research and treatment, partnering with cancer charities nationwide</li></ul>AutoNation is committed to creating a diverse, equitable, and inclusive environment in our workplace and the services we provide. We welcome candidates from all backgrounds who are passionate about making a positive impact. Even if you do not meet every requirement, we encourage you to apply. Join our team and help us foster a culture of belonging while contributing to our revolutionary work in the automotive industry. We value innovation, teamwork, and a commitment to making a positive impact in the world.

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