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AutoNation is one of the largest automotive retailers in the United States, offering innovative products, exceptional services, and comprehensive solutions, empowering our customers to make the best decisions for their needs. With a network of dealerships nationwide strengthened by a recognized brand, we offer a wide variety of new and used vehicles, customer financing, parts, and provide expert maintenance and repair services. Through DRV PNK, we have raised over $40 million for cancer-related causes, demonstrating our commitment to making a positive difference in the lives of our Associates, Customers, and the communities we serve. So what do you say? Are you ready to be part of something big?The Parts Retail Associate position has the opportunity to interact with hundreds of customers to assist them in purchasing automotive parts. The goal is to create an exceptional buying experience to build customer loyalty to AutoNation. &nbsp; &nbsp;<h2>What are the day-to-day responsibilities?</h2><ul><li>Promptly meet and assist both the technician and the retail guest in a friendly and courteous manner.</li><li>Obtain the correct parts and accessories for both the technician and the retail guest in a timely manner.</li><li>Accurately price parts and accessories using the proper pricing source and transfer the information to the proper document and computer system.</li><li>Answer telephone calls promptly, courteously, and make every effort to satisfy the caller’s inquiry.</li><li>Stock incoming inventory in the correct location.</li><li>Maintain the parts department in clean and orderly manner.</li><li>Provide customers with needed information and offer additional sales opportunities.</li><li>Create and maintain merchandising display to promote product sales.</li><li>Provide an exceptional customer experience to drive loyalty</li></ul><h2>How will I know if I am successful?</h2><ul><li>The performance of a Parts Retail Sales Associate is measured by achieving:</li><li>Achieve Parts Sales Targets</li><li>Achieve Customer Satisfaction Targets&nbsp;</li></ul><h2>What are the requirements for this job?</h2><ul><li>Requires one (1) year or more as an automotive Parts professional.</li><li>High School diploma or equivalent</li><li>Proven ability to provide an exceptional customer experience</li><li>One year of experience in an automotive parts department.</li><li>One year of sales experience</li><li>Demonstrated communication and interpersonal skills</li><li>Organization and follow-up skills</li></ul><h2>Exciting Benefits and Perks Await You:</h2><ul><li>Competitive compensation and 401k matching</li><li>Enjoy a healthy work-life balance with insurance plans (health, dental, vision) and maternity benefits</li><li>Exclusive RX Pet program offering discounts on medications</li><li>Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear</li><li>Access amazing deals and discounts through YouDecide, a website with offers from top providers and retailers</li><li>Join our DRVPNK mission to raise and donate millions of dollars to cancer research and treatment, partnering with cancer charities nationwide</li></ul>AutoNation is committed to creating a diverse, equitable, and inclusive environment in our workplace and the services we provide. We welcome candidates from all backgrounds who are passionate about making a positive impact. Even if you do not meet every requirement, we encourage you to apply. Join our team and help us foster a culture of belonging while contributing to our revolutionary work in the automotive industry. We value innovation, teamwork, and a commitment to making a positive impact in the world.

AutoNation

Parts Sales Associate

Academic Advisor UIW Mission Position Summary The Academic Advisor is responsible for providing academic advising services for students and implementing engagement and retention strategies in assigned School to meet the goals of Academic Support Services. The Academic Advisor reports to the Senior Academic Advisor. Essential Functions Job Duties Knowledge Skills and Abilities <ul> <li>Strong skills in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint, etc.);</li> <li>Strong interpersonal communication skills; strong verbal and written communication skills;</li> <li>Strong presentation skills for individual and group audience;</li> <li>Proficiency in handling multiple priorities, pivoting based on changing priorities, meeting deadlines, and problem solving;</li> <li>Outstanding ability to work with professionalism and confidentiality in a deadline driven environment with shifting priorities;</li> <li>Ability to consistently apply best practices in advising;</li> <li>Ability to work effectively with individuals from diverse communities and cultures;</li> <li>Employee shall adhere to all applicable rules and regulations of the University, the Conference, and the NCAA.</li> </ul> Required Education Bachelor's Degree. Required Work Experience One (1) year of experience in advising, student development, or related academic function within higher education or professional position in a high school setting such as counselor, teacher, or administrator. (At the department's discretion additional education or professional experience in a field directly related to the advisor's specific responsibilities may substitute for experience.) Preferred Qualifications <ul> <li>Master's Degree.</li> <li>Experience with database management systems: Banner, DegreeWorks, etc.</li> <li>Bi-lingual (English/Spanish).</li> <li>Experience with creating, retrieving, reviewing, and reporting data in a logical, sequential, and predictive manner.</li> <li>Experience developing interventions and individualized plans to support student retention.</li> <li>Experience serving as point of contact for students on learning contracts.</li> <li>Experience creating and delivering student success presentations.</li> </ul> Required Certifications, Licenses or Registrations None. Work Hours Monday-Friday 8am-5pm with extended hours as needed, especially during peak periods. Physical Demands Ability to move across campus to various buildings for meetings and events. Posting Number: AS2074PO Job Type: Full Time Job Category: Administrator (exempt) Desired Start Date: 12/02/2024 Position End Date (if temporary): Reports To: Director of Advising Services Salary: $49,500 Annualized Open Date: 11/05/2024 Close Date: Open Until Filled: Yes Special Instructions to Applicant N/A. To apply, visit <a href="https://apptrkr.com/5781561" target="_blank">https://jobs.uiw.edu/postings/27478</a> UIW is committed to a policy of equal opportunity in employment, without regard to race, color, sex, sexual orientation, citizenship status, national origin, age, marital status, disability, genetic information, gender identity or expression, veteran status, pregnancy, and religion (except in limited circumstances when religious preference is both permitted by law and deemed appropriate as a matter of University policy).jeid-138bf988e77f3047a546535326ecccfc

University of the Incarnate Word

Academic Advisor

&nbsp;Fidelity TalentSource is your destination for discovering your next temporary role at Fidelity Investments. We are currently sourcing for a Site Reliability Engineer to work in Fidelity’s Enterprise Infrastructure Group in Merrimack, NH, or Westlake, TX. <h4>The Role</h4> Reliability Engineering (SRE) is an engineering field that combines software engineering and systems engineering to build and run large-scale, massively distributed, fault-tolerant systems. An SRE within the Fidelity Investments Enterprise Technology is hands-on focusing on growing our tooling and automation and improving resilience and availability of digital platform applications and processes through SRE principles and practices. <h4>Team</h4> The team and the teams we support are geographically diverse with members across the country and around the world. The work is demanding, dynamic, fast paced and rewarding. We provide support 7 days a week and 24 hours a day. We do this while working as a team internally and with our partners. We encourage an environment that emphasizing continual learning and mutual respect. <h4>The Expertise and Skills we’re Looking For</h4><ul><li>Experience in systems and platform operations and technology management </li><li>EKS – experience in managing Kubernetes cluster administration and expected to have good experience troubleshooting Kubernetes. </li><li>&nbsp;Strong with Linux and shell scripting </li><li>Strong python programming </li><li>Strong understanding of application networking </li><li>Hands on experience with log aggregation, monitor and data visualization tools – dashboarding, monitoring and alerting (datadog, Splunk, ELK, Prometheus and Grafana) </li><li>Proven experience working with API’s &amp; API frameworks. </li><li>Proven experience implementing AWS products and services. </li><li>Hands on experience working with infrastructure as code (CFT, Terraform etc.). </li><li>Understanding of container technologies (Docker) </li><li>Hands-on experience implementing CI/CD pipelines with (Ansible, JenkinsCore, ArgoCD). </li><li>Understanding of AWS cloud security and account management </li><li>Passionate about working in a DevOps culture. </li><li>A passion for learning new technologies, practices, and ways of working. </li><li>Comfortable in an agile environment </li><li>Proven communication skills written and oral. </li><li>Experience working in globally distributed teams. </li></ul><h4>Dynamic Working</h4>Fidelity’s hybrid working model blends the best of both onsite and offsite work experiences. Working onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most hybrid roles require associates to work onsite all business days of every other week in a Fidelity office.<h4>Company Overview</h4>Fidelity TalentSource is the in-house temporary staffing provider for Fidelity Investments, one of the largest and most diversified global financial services firms in the industry. We welcome individuals from all backgrounds, including technology and customer service, to fill assignments across Fidelity’s U.S.-based regional and investor center locations. If you would like to experience Fidelity’s supportive and collaborative culture while expanding your skill set and developing your professional network, consider a role with Fidelity TalentSource. Apply today at&nbsp;FTSJobs.com.We believe that the most effective way to attract, develop and retain a diverse workforce is to build an enduring culture of inclusion and belonging. Fidelity TalentSource will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process. To initiate a request for an accommodation, please contact our HR team at HR@ ftsjobs.com.<h4>Information about Fidelity investments</h4>At Fidelity Investments, our customers are at the heart of everything we do. As a privately held company with a rich 75-year history, our mission has remained the same since our founding: to strengthen the financial well-being of our clients. We help people invest and plan for their future. We assist companies and non-profit organizations in delivering benefits to their employees. And we provide institutions and independent advisors with investment and technology solutions to help invest their own clients’ money. For information about working at Fidelity, visit FidelityCareers.com.Fidelity TalentSource’s working model blends the best of working offsite with maximizing time together in person to meet associate and business needs. Currently, most hybrid roles require associates to work onsite all business days of one assigned week per four-week period (beginning in September 2024, the requirement will be two full assigned weeks).Fidelity Investments and Fidelity TalentSource are equal opportunity employers.

Fidelity TalentSource

Site Reliability Engineer

<h4>The Team</h4>Come and join the team that provides Fidelity with the premier capabilities and services which connect our associates to our millions of participants, members, and customers. We are an agile scrum team that is responsible for the Contact Center platform and engineering which provides our voice, email, and web chat communication channels. Continual improvement is crucial in our space. This requires us to seek out associates who are curious, innovative, and driven to settle for nothing less than complete obsession with the experiences of our customers and associates. We pride ourselves on being full stack engineers with a thirst for continued learning, a team-first attitude, and a focus on delivering value to the organization. The platform services over 20M clients and processes more than 35M customer interactions per year while operating on a 24×7 basis.<h4>The Expertise You Have</h4><ul><li>Bachelor’s degree or equivalent experience</li><li>8+ years hands-on experience as a software engineer</li><li>Proficient in Java, Ansible, Python, any programming language and experienced in developing APIs and micro-services</li><li>Experience with CI/CD pipelines and applying uDeploy and/or Ansible</li><li>Understanding of modern data architecture principals and patterns</li><li>Expertise with Agile (Scrum, Kanban) delivery and software design, development, test and operational automation</li><li>Understanding of enterprise-scale platform architecture to which includes considerations for high availability and business continuity.</li><li>Familiarity with Docker/Kubernetes and container-based development and deployment practices will be a plus</li><li>Working with Event Driven Architecture — Kafka, Webhooks</li><li>Test Driven Development — JUnit, Jasmine, Karma, Protractor, Jest, etc.</li><li>Familiarity with NoSQL (MongoDB, DynamoDB, etc) a plus</li><li>Ability to trouble-shoot complex data issues across the e2e technology stack</li><li>Either hands-on Azure / AWS experience or demonstrated desire to build cloud experience (e.g. certifications, training)</li><li>Demonstrated experience as engineer responsible designing, developing, testing, supporting, and solving the Contact Center products.</li><li>Proven ability to work independently and professionally in high pressure/visibility situations within tight timeframes</li><li>Self-starter, curious, innovative, eager to learn and guide others every day</li></ul><h4>Top Required Skills:</h4><ul><li>Java, Spring Boot, Microservices Development</li><li>Hands on Cloud Experience in AWS OR Azure</li><li>Hands on Exp working on CI/CD Pipelines</li></ul><h4>Nice to Have/Bonus Skills</h4><ul><li>GraphQL</li><li>Familiarity with Kubernetes</li><li>SQL/DB Skills</li><li>Angular</li><li>Contact Center products</li><li>Hands on Splunk &nbsp;</li></ul><h4>The Value You Deliver </h4><ul><li>Write high-quality code for our applications that is reliable, scalable, and reusable</li><li>Understand the leadership vision and complete that vision</li><li>Strengthen and promote the culture of innovation by setting examples</li><li>Find creative ways to get things done, and do them right</li><li>Develop a culture of best in class software engineering practices</li><li>Exercise a passion for keeping your knowledge up-to-date with the latest and greatest</li><li>Ensure the high level of integrity in the team</li><li>Take ownership and accountability for figuring out what needs to be done</li></ul><h4>Company Overview</h4>Fidelity TalentSource is the in-house temporary staffing provider for Fidelity Investments, one of the largest and most diversified global financial services firms in the industry. We welcome individuals from all backgrounds, including technology and customer service, to fill assignments across Fidelity’s U.S.-based regional and investor center locations. If you would like to experience Fidelity’s supportive and collaborative culture while expanding your skill set and developing your professional network, consider a role with Fidelity TalentSource. Apply today at&nbsp;FTSJobs.com.We believe that the most effective way to attract, develop and retain a diverse workforce is to build an enduring culture of inclusion and belonging. Fidelity TalentSource will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process. To initiate a request for an accommodation, please contact our HR team at HR@ ftsjobs.com.<h4>Information about Fidelity investments</h4>At Fidelity Investments, our customers are at the heart of everything we do. As a privately held company with a rich 75-year history, our mission has remained the same since our founding: to strengthen the financial well-being of our clients. We help people invest and plan for their future. We assist companies and non-profit organizations in delivering benefits to their employees. And we provide institutions and independent advisors with investment and technology solutions to help invest their own clients’ money. For information about working at Fidelity, visit FidelityCareers.com.Fidelity TalentSource’s working model blends the best of working offsite with maximizing time together in person to meet associate and business needs. Currently, most hybrid roles require associates to work onsite all business days of one assigned week per four-week period (beginning in September 2024, the requirement will be two full assigned weeks).Fidelity Investments and Fidelity TalentSource are equal opportunity employers.

Full Stack Engineer

Fidelity TalentSource is your destination for discovering your next temporary role at Fidelity Investments. We are currently sourcing for an Agile Scrum Master to work at Fidelity in Boston, MA!&nbsp;The RoleAs a Scrum Master, you’ll be a part of highly collaborative, cross-functional Scrum teams within the Fidelity Brokerage division of Fidelity. You will advise and lead Squads on Agile values, practices, and processes&nbsp;to ensure they are fully functional, productive, and focused on Sprint goals.Everyone craves a way of working that empowers them to unleash their best work and inspire better futures for more people. Our way of working will enable you to deliver what matters most to our business, our clients, and our associates. By being wired for speed and innovation with support, coaching, and a regular dose of inspiration, your skill sets will be applied to our initiatives, providing you the opportunity to quickly make a difference in our customers’ lives!The Expertise and Skills You Bring <ul><li>Strong proficiency and experience with encouraging Agile behaviors, reinforcing practices, norms and routines, and supporting overall Squad performance and efficiency</li><li>Excellent understanding and previous application of Agile/Scrum Fundamentals – WHY and HOW</li><li>Proficient with Agile enabling tools like Jira/Jira Align</li><li>Ability to identify team improvement opportunities and look externally for best practices to support continuous improvement</li><li>Strong proficiency in facilitiating and coordinating logistics for Agile routines and practices, e.g., Backlog Refinement, Planning, Daily Scrum, and Retrospectives</li><li>Proficient in ensuring healthy backlogs are maintained and accurately balanced across team members</li><li>Proficient in producing and utilizing process metrics and artifacts to ensure understanding of how efficiently and effectively Squads are operating, and accurate and clear communications to Squads and their partners</li><li>Excellent experience partnering with other Scrum Masters and working across multiple Squads contributing to the same initiatives</li><li>Demonstrated experience working in a technology delivery environment</li><li>Bachelor’s degree/undergraduate degree/equivalent experience required</li><li>Scrum certification required (CSM or PSM)</li></ul>The TeamFidelity Brokerage Delivery Enablement is a team of Scrum Masters, Delivery Program Managers, and Agile Coaches who partner with leaders &amp; teams to inspect, adapt &amp; mature high-impact delivery of customer value, cultivate an empowered delivery culture with insights, coaching &amp; enablement, and champion continuous improvements that guide us toward business agility. &nbsp;We are focused on building a highly integrated organization, aimed at maximizing valuedelivery for Fidelity Brokerage.&nbsp; Our core capabilities include delivery insights, delivery planning &amp; alignment and delivery coaching.Dynamic Working&nbsp;&nbsp;Fidelity’s hybrid working model blends the best of both onsite and offsite work experiences. Working onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most hybrid roles require associates to work onsite all business days of every other week in a Fidelity office.?&nbsp;<h4>Company Overview</h4>Fidelity TalentSource is the in-house temporary staffing provider for Fidelity Investments, one of the largest and most diversified global financial services firms in the industry. We welcome individuals from all backgrounds, including technology and customer service, to fill assignments across Fidelity’s U.S.-based regional and investor center locations. If you would like to experience Fidelity’s supportive and collaborative culture while expanding your skill set and developing your professional network, consider a role with Fidelity TalentSource. Apply today at&nbsp;FTSJobs.com.We believe that the most effective way to attract, develop and retain a diverse workforce is to build an enduring culture of inclusion and belonging. Fidelity TalentSource will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process. To initiate a request for an accommodation, please contact our HR team at HR@ ftsjobs.com.<h4>Information about Fidelity investments</h4>At Fidelity Investments, our customers are at the heart of everything we do. As a privately held company with a rich 75-year history, our mission has remained the same since our founding: to strengthen the financial well-being of our clients. We help people invest and plan for their future. We assist companies and non-profit organizations in delivering benefits to their employees. And we provide institutions and independent advisors with investment and technology solutions to help invest their own clients’ money. For information about working at Fidelity, visit FidelityCareers.com.Fidelity TalentSource’s working model blends the best of working offsite with maximizing time together in person to meet associate and business needs. Currently, most hybrid roles require associates to work onsite all business days of one assigned week per four-week period (beginning in September 2024, the requirement will be two full assigned weeks).Fidelity Investments and Fidelity TalentSource are equal opportunity employers.

Agile Scrum Master

<h4>Fidelity TalentSource is your destination for discovering your next temporary role at Fidelity Investments. We are currently sourcing for a Program Manager in Boston, MA.&nbsp; The Role</h4><h4>As a key member of our digital content management team, you will be responsible for managing, editing, organizing, and storing various digital assets, including marketing copy, images, videos, icons, and articles. Utilizing multiple CMSs and tools, you will create and update content for Fidelity’s websites and mobile applications using existing CMS templates, HTML, CSS/JS, and custom queries. You will ensure all assets are organized according to digital asset management best practices, facilitating findability and maintaining organizational consistency.</h4><h4>In this role, you will lead publishing efforts on large, interdisciplinary projects and collaborate effectively with creative, business, and technology partners. You will provide technical direction to the team, offer analysis and advice to senior leaders, and develop plans to address capability gaps while monitoring resource planning. Your ingenuity and innovation will be crucial in solving complex functional and process problems.</h4><h4>Additionally, you will proactively lead complex projects and contribute to enterprise-wide initiatives. You will work closely with CMS developers and internal IT staff to ensure the CMS meets organizational needs. This internal customer service role requires proven skills in active listening, empathy, problem-solving, and communication.</h4><h4>The Expertise You Have</h4><ul><li>A technical mind, with an understanding of HTML, CSS, JavaScript, and other web technologies </li><li>Experience/Interest in updating content and using personalization through an enterprise-level web content management system (CMS) including executing A/B and multivariate experiments </li></ul><ul><li>Dedication to the interactive medium: user functionality, information architecture, interactive patterns, responsive/adaptive design, SEO, accessibility, etc. </li><li>The ability to understand the flow of data/content through an information system </li><li>A natural aptitude for content personalization and A/B (or multivariate) content testing </li></ul><ul><li>A natural tendency to be curious, positive, and creative – you learn as you go, seek out opportunities, ask a lot of questions, and implement new knowledge quickly and easily in a technologically dynamic environment </li><li>A talent for independently resolving complex and convoluted technical issues </li><li>The ability to independently prioritize and shift deliverables based on need </li></ul><ul><li>A logical mind that can spot patterns, gaps, and repetitions in structured content </li><li>The ability to maintain a keen attention to detail, and work well under pressure </li><li>A strategic mind that is able to oversee large projects and coordinate with other content managers </li></ul><ul><li>Proven capacity to work both independently and collaboratively with product owners, stakeholders, designers, writers, and front-end developers </li><li>Good leadership skills—the ability to have vision, integrity, and empathy; to be a strong connector, communicator, and delegator; to understand people and how to motivate them. </li><li>The ability to help teammates prioritize and shift deliverables based on need </li></ul><h4>The Skills You Bring</h4><ul><li>Experience updating content through an enterprise-level web content management system (CMS) </li><li>Proven capacity to work both independently and collaboratively with product owners, stakeholders, designers, writers, and front-end developers </li><li>Familiarity with Agile, Scrum, and Kanban work environments </li><li>A personality that delivers amazing customer service in the face of chaos </li><li>The ability to execute simple HTML, CSS, JavaScript, and other web technologies </li><li>Communication skills that enable you to present complex concepts to non-technical (business) teams </li><li>The ability to leverage front-end coding technologies (HTML, CSS, JavaScript, and other web technologies) to enhance CMS-enabled digital experiences </li><li>Proven expertise in Agile, Scrum, and Kanban work environments </li><li>The ability to coach and mentor others </li></ul><h4>The Value You Deliver</h4><ul><li>Participate in the content delivery process, including creation, QA, updating, publishing, and management of content for Fidelity’s web and mobile digital experiences. </li><li>Proactively audit, diagnose, and resolve content issues in the CMS and production environments. </li><li>Create sustainable and optimal processes to streamline content workflow, tracking, and management. </li><li>Develop standards, systems, and best practices for content creation, distribution, maintenance, retrieval, and repurposing. </li><li>Independently manage multiple, complex projects from inception to completion, working with external developers and maintaining strong client relationships. </li><li>Translate stakeholder requests into actionable, detailed specifications. </li><li>Act as a liaison between creative, technical, relationship managers, and other internal groups. </li><li>Determine the root cause of technical incidents and implement scalable solutions. </li><li>Play an instrumental role in enhancing Fidelity’s digital experiences to drive new customer acquisition and improve customer satisfaction. </li><li>Ensure that Fidelity websites and applications maintain a consistent look, feel, and user experience. </li><li>Support SEO, accessibility, measurement, and QA efforts to ensure error-free digital experiences. </li><li>Work with technology and creative teams to innovate and test new functionalities. </li><li>Create an inspiring environment that stimulates creativity and risk-taking through an open communication culture. </li><li>Oversee day-to-day operations and improve team performance using metrics. </li><li>Set clear goals, delegate tasks, and manage priority initiatives, acting as a critical liaison within the group. </li><li>Mentor team members on leveraging multiple CMSs, tools, and code to build multichannel digital experiences. </li></ul><h4>The Team</h4> This role will lead a dynamic team dedicated to transforming the way our company thinks about and uses content. Our team vision is to empower the organization to create best-in-class content experiences through innovative technologies, so enthusiasm and curiosity are required for anyone interested in joining us. We are part of a client-obsessed Owned Channel Marketing Team which drives business outcomes for the organization through an integrated, multi-discipline marketing approach that relies on learning and experimentation to evolve our go-to-market strategies in a cost-efficient manner. This team works with many different parts of the organization, including but not limited to: product owners, segment marketers, account/creative agency, technology, measurement and analytics, and channel marketers.<h4>Company Overview</h4>Fidelity TalentSource is the in-house temporary staffing provider for Fidelity Investments, one of the largest and most diversified global financial services firms in the industry. We welcome individuals from all backgrounds, including technology and customer service, to fill assignments across Fidelity’s U.S.-based regional and investor center locations. If you would like to experience Fidelity’s supportive and collaborative culture while expanding your skill set and developing your professional network, consider a role with Fidelity TalentSource. Apply today at&nbsp;FTSJobs.com.We believe that the most effective way to attract, develop and retain a diverse workforce is to build an enduring culture of inclusion and belonging. Fidelity TalentSource will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process. To initiate a request for an accommodation, please contact our HR team at HR@ ftsjobs.com.<h4>Information about Fidelity investments</h4>At Fidelity Investments, our customers are at the heart of everything we do. As a privately held company with a rich 75-year history, our mission has remained the same since our founding: to strengthen the financial well-being of our clients. We help people invest and plan for their future. We assist companies and non-profit organizations in delivering benefits to their employees. And we provide institutions and independent advisors with investment and technology solutions to help invest their own clients’ money. For information about working at Fidelity, visit FidelityCareers.com.Fidelity TalentSource’s working model blends the best of working offsite with maximizing time together in person to meet associate and business needs. Currently, most hybrid roles require associates to work onsite all business days of one assigned week per four-week period (beginning in September 2024, the requirement will be two full assigned weeks).Fidelity Investments and Fidelity TalentSource are equal opportunity employers.

Digital Content Manager

Fidelity TalentSource is your destination for discovering your next contract role at Fidelity Investments. We are currently sourcing for a Service Desk Specialist to work in Fidelity’s Enterprise Infrastructure Group! The Service Desk Specialist role is to ensure hardware and software functionality for internal end users. As a Service Desk Specialist, you will provide hardware and software support for 60K+ users on a wide variety of technology platforms and applications. Because this is an internal Service Desk, we place a high value on serving our customer facing associates and those who are in direct support of carrying out our business objectives. In addition to one’s technical acumen, we expect a high attention to detail, outstanding customer service, and one’s ability to build a rapport to optimally elicit essential details from the user. <h4>Responsibilities:</h4><ul><li>Record, track, and detail all interactions in the appropriate ticketing tool, as well as identify and raise critical incidents to the next level if needed. </li><li>Diagnose and solve hardware and software issues </li><li>Research issues using available internally available resources </li><li>Approach each interaction with a “Customer Obsessed” mentality </li><li>Evaluate documented resolutions and analyze trends </li><li>Support various types of end users, from software engineers and financial associates, to top executives </li></ul><h4>Qualifications:</h4> (Required) <ul><li>High-level customer service and interpersonal skills </li><li>Strong written and verbal communication skills </li><li>Ability to quickly absorb and retain information </li><li>Strong documentation and organizational skills </li><li>Ability to work well on a team in a fast-paced environment </li><li>Ability to type a minimum of 40 wpm </li><li>Working knowledge of computers and networks </li><li>Excellent troubleshooting skills </li></ul> (Preferred) <ul><li>Associate degree, technical certification, or equivalent work experience is preferred </li><li>Previous experience in a Help Desk Support role is a plus </li><li>Experience supporting Microsoft Windows 7 &amp; 10 </li><li>Experience supporting Microsoft Office 2010 &amp; O365 </li><li>Experience supporting Apple MacOS and Apple mobile products </li><li>Experience with ServiceNow, or other ticketing systems is a plus </li><li>Knowledge of ACD telephony systems </li><li>Experience supporting remote workers in a corporate environment </li></ul><h4>Additional Considerations</h4><ul><li>The initial paid training will be conducted Monday – Friday. The start times of training will vary depending on the candidate’s location. Once training is complete, your shift be adjusted to align with the business need. </li><li>Equipment will be provided </li><li>We primarily operate during market hours, but evening, weekend, and overnight shifts may also be available </li></ul><h4>Company Overview</h4> Fidelity TalentSource, formerly Veritude, is the in-house temporary staffing provider for Fidelity Investments, one of the largest and most diversified global financial services firms in the industry! We recruit individuals from a variety of backgrounds, including technology and customer service, to fill assignments across Fidelity’s U.S.-based regional and investor center locations. If you would like to experience Fidelity’s diverse and inclusive workplace while expanding your skillset and developing your professional network, consider a role with Fidelity TalentSource. For information about working at Fidelity TalentSource, visit FTSJobs.com. <h4>Information about Fidelity Investments</h4> At Fidelity, we are focused on making our financial expertise broadly accessible and effective in helping people live the lives they want. We are a privately held company that places a high degree of value in creating and nurturing a work environment that attracts the best talent and reflects our commitment to our associates. We are proud of our diverse and inclusive workplace where we respect and value our associates for their unique perspectives and experiences. Fidelity Investments and Fidelity TalentSource are equal opportunity employers.<h4>Company Overview</h4>Fidelity TalentSource is the in-house temporary staffing provider for Fidelity Investments, one of the largest and most diversified global financial services firms in the industry. We welcome individuals from all backgrounds, including technology and customer service, to fill assignments across Fidelity’s U.S.-based regional and investor center locations. If you would like to experience Fidelity’s supportive and collaborative culture while expanding your skill set and developing your professional network, consider a role with Fidelity TalentSource. Apply today at&nbsp;FTSJobs.com.We believe that the most effective way to attract, develop and retain a diverse workforce is to build an enduring culture of inclusion and belonging. Fidelity TalentSource will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process. To initiate a request for an accommodation, please contact our HR team at HR@ ftsjobs.com.<h4>Information about Fidelity investments</h4>At Fidelity Investments, our customers are at the heart of everything we do. As a privately held company with a rich 75-year history, our mission has remained the same since our founding: to strengthen the financial well-being of our clients. We help people invest and plan for their future. We assist companies and non-profit organizations in delivering benefits to their employees. And we provide institutions and independent advisors with investment and technology solutions to help invest their own clients’ money. For information about working at Fidelity, visit FidelityCareers.com.Fidelity TalentSource’s working model blends the best of working offsite with maximizing time together in person to meet associate and business needs. Currently, most hybrid roles require associates to work onsite all business days of one assigned week per four-week period (beginning in September 2024, the requirement will be two full assigned weeks).Fidelity Investments and Fidelity TalentSource are equal opportunity employers.

Service Desk Specialist

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.Manager &amp; Counsel – American Express Global DiningThe U.S. Consumer Services team of the General Counsel’s Organization (GCO) is seeking a Manager &amp; Counsel to support Global Dining. The Global Dining team’s mission is to continually define the company’s dining strategy, with a focus on supporting some of the world’s best restaurants, using technology to imagine the future of hospitality and developing Card Member dining benefits. The position will work closely with business partners, legal professionals in the GCO, as well as stakeholders across the enterprise, to provide day-to-day support on a diverse array of legal issues. Role &amp; Responsibilities:<ul><li>Participate as part of a team of seasoned attorneys serving as the primary business lawyers and strategic advisors to the American Express Global Dining business</li><li>Provide legal advice and strategic support to business clients responsible for American Express’s Global Dining strategy on a wide range of matters, including product development and other matters impacting the product roadmap, business development initiatives, strategic negotiations, issue and dispute resolution, and various regulatory matters. </li><li>Support contract drafting and negotiations for a broad range of agreements, with varying complexity. Examples include partnership agreements for technology integrations, and software-as-a-service, software licensing, and data licensing agreements, vendor agreements, supplier agreements, sponsorship agreements and other strategic agreements. </li><li>Provide support for strategic initiatives and special projects underpinning American Express’s Global Dining strategy</li><li>Form strong partnerships with business teams, GCO colleagues, Line of Business Compliance, Risk, Finance, Privacy, Global Marketing and Control Management teams to mitigate legal, operational, regulatory and reputational risks </li><li>Develop subject matter expertise on laws and regulations that impact consumer facing offers and benefits, including UDAAP.</li><li>Collaborate across the General Counsel’s Organization to facilitate knowledge sharing and best practices </li></ul>Minimum Qualifications<ul><li>Bachelor’s degree and J.D. </li><li>Admission to practice law in the New York in good standing.</li><li>4+ years of relevant work experience in a law firm and/or in-house corporate legal environment</li></ul>Preferred Qualifications<ul><li>High-energy, self-starter with strong written and interpersonal communication skills </li><li>Ability to handle multiple workstreams simultaneously, take on new responsibilities and prioritize work in a dynamic, deadline intensive environment</li><li>Must work well in cross-functional team settings and have a keen eye for initiating and driving end to end process improvements to enhance efficiency and productivity</li><li>Proven ability to act as a trusted advisor to business teams</li><li>Experience in technology transactions work is a plus</li></ul>Additional Details<ul><li>Location:&nbsp;200 Vesey St, New York, NY 10285</li><li>Workplace Flexibility:&nbsp;Hybrid</li></ul>Salary Range: $110,000.00 to $190,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for this position.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.

American Express

Manager & Counsel  – Global Dining

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.How will you make an impact in this role?As part of our diverse tech team, you can architect, code, ship and support software that makes us an essential part of our customers’ digital lives. Here, you can work alongside talented engineers in an open, supportive, inclusive environment where your voice is valued, and you make your own decisions on what tech to use to solve challenging problems. Amex offers a range of opportunities to work with the latest technologies and encourages you to back the broader engineering community through open source. And because we understand the importance of keeping your skills fresh and relevant, we give you dedicated time to invest in your professional development. As a Service Assurance Engineer in our Mission Control organization, you will be essential in providing enterprise services to ensure high levels of product availability for the customers and partners of American Express. Key responsibilities may include:·Onboarding new technologies·Observability·Drive Issue Resolution (triage, troubleshoot, resolve)·Lead teams as needed to drive resolution·Incident CommunicationsMinimum Qualifications·Must have earned a bachelor’s degree program in Computer Science, Computer Engineering, or another technical field&nbsp;·Students must have a graduation date between December 2024 and June 2025·Experience with identifying application/infrastructure risks and mitigation strategy and the ability to work with a team to ensure risks are mitigated.·Experience with debugging techniques for root cause analysis of issues.·Experience working with monitoring tools - application performance monitoring, AIOps or an equivalent tool to improve overall efficiency.·ITIL solid understanding: Event, Incident, Release, Problem and Knowledge Management. ·Experience in one or more of the following: programming languages, networking, Linux/Windows, mainframe, middleware, databases, cloud.·Proficient verbal and written communication skills.·Soft skills – analytical thinking, curiosity, continuous learning and improvement attitude Preferred Qualifications·Performance troubleshooting and tuning, experience implementing high availability solutions like Always on, Clustering, Mirroring etc.·DevOps knowledge for highly available IT infrastructure·Building live production APIs and services.·Experience with automation development.·Familiar with Agile or other rapid application development methods.·Hands-on expertise with application design, software development and automated testing.·Experience in technology for the banking and payments industriesSalary Range: $85,000.00 to $150,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.Employment eligibility to work with American Express in the United Statesis required as the company will not pursue visa sponsorship for these positions.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.

Campus Undergrad- 2025- Full-time Service Assurance Engineer II, PHX

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.The Global Optimization &amp; Call Management Team (GOCM) a division of the Strategy and Support function within Global Servicing Group (GSG) are primarily responsible for ensuring that GSG operational performance goals are met effectively and efficiently across the LACC region. We deliver this through our expertise in Capacity Planning, Contact Strategy execution, Analytics and Project execution. As a GOCM Dialer Analyst you will be a strong communicator with the talent to drive and advance the performance of the business. In return you will receive personal development, recognition and a great working environment within a Global team who are continuously developing and shaping its operational support function and are leaders of innovation. The GOCM team offers substantial training and the opportunity to gain valuable experience within Analytics, Project Management and Stakeholder Engagement.How will you make an impact in this role?<ul><li>Developing and leveraging close relationships with business partners to enable successful delivery on operational goals.</li><li>Driving key metrics by making considered recommendations based on identifying and analysing data and implementing strategies.</li><li>Reporting performance of all LACC business units to Business Operations management team on an intra-day basis.</li><li>Ensuring outbound contact rates are maximized by effective planning of resources and real-time monitoring.</li><li>Facilitating &amp; conducting daily production meetings with operational stakeholders across GSG.</li><li>Using root cause analysis to influence planning, forecasting, and resource requirements.</li><li>Real time understanding of outbound dialer and the execution of daily production strategy.</li><li>Ensuring all inbound service level objectives are being achieved: monitoring call volumes &amp; queues based on real time call arrival and real time staffing levels across the network.</li><li>Recommend Best Time to Call times making sure that we are contacting customers in the most efficient way.</li></ul>Please note: As a team we are required to be flexible in our working hours to cover the needs of our business.Minimum Qualifications<ul><li>Excellent communicator with the skills and talent to build strong and positive relationships.</li><li>A strong understanding of the Credit Portfolio along with metrics and performance targets.</li><li>Problem solver who has the ability to think fast, spot trends, generate new ideas and to deliver to tight deadlines.</li><li>Self-motivated planner and organizer with a strong work ethic and high personal standards.</li><li>Team player, who works with others to accomplish objectives and deliver a positive result while developing and maintaining open, honest and constructive relationships.</li><li>Aptitude for managing multiple and changing priorities efficiently and effectively.</li><li>Strong knowledge of MS Office Suite, presenting skills and WebEx. A good understanding of Contact Center resource, forecasting, planning techniques including Real Time Adherence such as Pulse and Genesys WFM RTA and technologies including Genesys WFM, Genesys Administrator, nVision, GAX and GCXI is essential.</li></ul>Salary Range: $55,000.00 to $105,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

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