field_remote_option

field_job_employment_type

job_industry

field_job_occupational_field_parents_all

field_job_experience

job_organization_name

<h2>Company Description</h2>Title:&nbsp; &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Tenets Program Associate  &nbsp;Reports to:&nbsp; &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Tenets Director  &nbsp;Status:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &nbsp;&nbsp; &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Full-Time &nbsp;Apply by Date:&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;&nbsp; November 15, 2024 &nbsp;Salary Range:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; $80,000 to $83,000 with an annual bonus between 3-7% &nbsp;Location:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Chicago, IL &nbsp; &nbsp;WHO WE ARE &nbsp;&nbsp;The Irving Harris Foundation (Foundation) enhances the quality of life for children, families, and communities by advancing human potential, social justice and equity, and creative experience and expression. The Foundation is a strategic grant maker, investing approximately $13 million annually in the fields of early childhood development, infant and early childhood mental health, reproductive health and justice, arts and culture, and Jewish values in the U.S. and Israel. The Foundation’s grants aim to address root causes, leverage public and private resources, provide technical assistance, and foster collaboration through public-private and funder partnerships. &nbsp;&nbsp;The Foundation has embraced and worked to advance Diversity, Equity, Inclusion, and Belonging (DEIB) in our philanthropic efforts. For the Foundation, DEI is not a goal to be accomplished, but a reflective, intentional journey in which we are consistently striving toward more equitable policies, systems, and communities. We continue to lean into the commitments we made as a Foundation in solidarity with Black Lives and the Foundation’s decision in 2021 to center intersectional racial equity. This includes internal work to deepen our efforts to be an antiracist organization including racial equity and culture change training, strengthening our policies and procedures, and new grantmaking practices. Externally we are centering racial equity in our grantmaking, field leadership, and special initiatives which includes increasing the amount we invest in Black Indigenous People of Color (BIPOC) led organizations, exploring how to lift-up voices of pregnant, birthing, and parenting people focusing on community driven solutions and using our grants and field leadership to support efforts designed to dismantle systems of oppression that have and continue to cause harm  <a href="https://www.irvingharrisfdn.org/who/" target="_blank">https://www.irvingharrisfdn.org/who/</a> .&nbsp;Diversity Informed Tenets for Work with Infants, Toddlers and Families (The Tenets):  &nbsp;The Diversity Informed Tenets Initiative, a program of the Irving Harris Foundation, was co-created by an intergenerational, diverse group of infant and early childhood mental health leaders who are part of the Irving Harris Foundation’s Professional Development Network (PDN) with the active support and engagement of the Foundation <a href="https://diversityinformedtenets.org/about/our-team-4.&nbsp;&amp;nbsp" target="_blank">https://diversityinformedtenets.org/about/our-team-4.&nbsp;&amp;nbsp</a>;The Tenets are a set of aspirational principles, rooted in the awareness of self, of organization, of policies, and systems of care to provide tools for people to engage in diversity informed practice through self-transformation. The Tenets are disseminated to the field through the Tenets Initiative which provides Tenets workshops, trainings, and consultation to organizations and groups working with infants, young children, youth and families. While the Tenets remain an important program of the Foundation, the goal is for the Initiative to become self-sustaining over time as an independent resource for child and family serving fields.  &nbsp;<h2>Job Description</h2>POSITION SUMMARY  &nbsp;Key responsibilities include:&nbsp;<ul><li>Project Management: Oversee, support, and implement various projects, systems and processes within the Tenets program, ensuring that goals are met effectively and efficiently.&nbsp;</li><li>Administrative Support: Provide essential administrative support such as scheduling, documenting meetings and conducting research.</li><li>Operations: Learn the current Tenets operations structure, update, and provide new structure to processes. Document processes and organizes current Tenets Google Drive and fully manages Google Suite.&nbsp;</li><li>Collaboration: Work closely with the Tenets Initiative Director, Committees and consultants to support the implementation of the Tenets strategic plan.</li><li>Cross-Program Support:&nbsp; Collaborate across program areas including Early Childhood (EC), Reproductive Health and Justice (RHJ), IECMH, and Jewish Values (JV) to ensure cohesive and integrated efforts. </li></ul>An Ideal Candidate&nbsp;&nbsp;We are seeking a Tenets Program Associate who is deeply committed to advancing our mission and the strategic implementation of the Diversity-Informed Tenets through collaborative and inclusive work. The ideal candidate will have a strong understanding of Diversity, Equity, Inclusion, and Belonging (DEIB) principles and demonstrate both personal and professional dedication to fostering equitable and inclusive practices.&nbsp;The Tenets Program Associate should possess key DEIB-related skills, including the ability to:&nbsp;<ul><li>Engage in critical self-reflection, recognizing and addressing their own biases and areas for growth.&nbsp;</li><li>Navigate complex conversations around race, identity, power, and privilege with confidence, respect, and empathy.&nbsp;</li><li>Apply a systems-thinking approach to identify and dismantle inequities in processes, structures, and relationships.&nbsp;</li><li>Facilitate inclusive dialogues, ensuring all voices are heard and valued, particularly those from historically marginalized communities.&nbsp;</li></ul>Please review the full Job Description at:&nbsp;<a href="https://www.irvingharrisfdn.org/who/careers/" target="_blank">https://www.irvingharrisfdn.org/who/careers/</a><h2>Qualifications</h2>Position Requirements and Qualifications  &nbsp;<ul><li>Passionate and experienced in promoting and advancing diversity, equity, inclusion, and belonging, values these principles, takes a liberatory stance in their work, and enjoys engaging with and collaborating on a team that brings together diversity of thoughts, perspectives, and expression. &nbsp;</li><li>Bachelor’s degree required and master’s degree preferred in a related field such as infant mental health, public policy, early childhood, child development, education, social justice, public health, maternal child health, psychology, community development, social work, and/or humanities. &nbsp;</li><li>Project management certification (e.g., PMP, CAPM, PRINCE2) preferred. &nbsp;</li><li>Demonstrated passion for advancing liberatory social justice and equity through community driven approaches and solutions. &nbsp;</li><li>Strong administrative and organizational skills, with the ability to manage multiple projects and priorities effectively.  &nbsp;</li><li>Experience with capacity building and technical assistance.  &nbsp;</li><li>Independent, highly motivated, a self-starter who can demonstrate strong administrative or operational leadership skills.&nbsp;</li><li>Strong interpersonal skills, and ability to collaborate and work well with internal and external partners.  &nbsp;</li><li>Ability to be flexible, adaptable, and to think conceptually, strategically, and learn quickly. &nbsp;</li><li>Demonstrated problem-solving and strong analytical, written, and verbal communication skills. &nbsp;</li><li>Proficiency in using project management software (e.g. Monday.com, Microsoft Project) and other technology tools (e.g. Microsoft Office Suite, Google Workspace).  &nbsp;</li><li>Individuals with high levels of integrity, thoughtfulness, curiosity about creating equitable and just internal processes, and sense of humor will be prioritized. &nbsp;</li><li>Adaptability and Growth Mindset: Show a growth mindset, receptivity to feedback, and the ability to learn from successes and challenges and be adaptable. &nbsp;</li><li>Ability to travel for in-person meetings and events as needed.&nbsp;</li></ul>This position offers the opportunity to be part of a mission-driven team committed to making a difference in the lives of pregnant and birthing people, infants, young children, and families. We welcome candidates who are passionate about our work and dedicated to creating positive change. We encourage passionate and interested candidates to apply even if you do not meet every qualification.  &nbsp;<h2>Additional Information</h2>WHY THE FOUNDATION?The Foundation offers a competitive salary/benefits package and the opportunity to work with a small, collaborative, and dedicated team. &nbsp;<ul><li>Competitive Fulltime Salary – salary range $ 80,000 – 83,000 and commensurate with experience</li><li>Annual bonus, 3-7% &nbsp;</li><li>Professional Development Opportunities &nbsp;</li><li>Tuition Reimbursement &nbsp;</li><li>401(K) contributions of 15% after 1 year (no match required) &nbsp;</li><li>Generous employer paid Health, Dental and Vision package &nbsp;</li><li>Vacation accrual of 18 days in year one increasing in year 2  &nbsp;</li><li>10 PO PSSL days (up front) upon hire &nbsp;</li><li>Bank Holidays plus 3 floating holidays &nbsp;</li><li>Closed the week between Christmas and New Year &nbsp;</li><li>Work week 4 ½ days per week &nbsp;</li><li>One in-person collaboration day a week and access to an office at any time &nbsp;</li></ul>&nbsp;The position is based in Chicago, Illinois. The Program Associate may travel on occasion.  &nbsp;

Tenets Program Associate

<h2>Company Description</h2>Since 1940, Dairy Queen® has been one of the world’s best known and loved brands. Based in Minneapolis, MN, International Dairy Queen Inc., (IDQ), is the parent company of American Dairy Queen Corporation. As a leading franchisor, there are more than 7,000 independently owned and operated restaurants in the U.S., Canada and more than 20 countries around the world. IDQ is a subsidiary of Berkshire Hathaway Inc. (Berkshire) which is led by Warren Buffett, the legendary investor and CEO of Berkshire.Here at IDQ, we create extraordinary Fan experiences every day and we do this through our commitment to hiring and retaining only the best in class talent. We firmly believe that our employees are the catalyst to the success of the company where their initiative, strategic thinking, and entrepreneurial spirit are recognized and rewarded. We're looking for motivated, passionate and dedicated individuals with an inherent need and ambition to go after bigger challenges.<h2>Job Description</h2>We have an exciting opportunity for a Franchise Business Consultant to be home based in or around Wichita, Kansas.The Franchise Business Consultant supports a district of franchised owned restaurants and provides&nbsp;guidance and coaching to franchisees and operations team to achieve short and long-term company and operational goals.&nbsp;&nbsp;Utilize knowledge of restaurant operations and staff resources to provide counsel, advice, and assistance to franchisee owners/operators to positively impact and improve sales, profits, operating standards, and operating systems while maintaining or exceeding customer expectations. Ensure compliance with IDQ policies and system standards. Gain and maintain support of DMA chairs and other key franchisee leadership in achieving operational goals. Engage functional experts when needed. Provide support to other functions when needed.Key accountabilities Include:Planning<ul><li>Effectively implement and execute the Worldwide Operation’s Business Plan (rolling 1-, 2- and 3-year plan) for a particular District. Develop and implement a district wide business plan (i.e., integrated marketing, operations, training, development, and supply chain plan)</li><li>When and where appropriate, establish and implement effective business plans with franchise owners in the district. Provide necessary counsel and assistance to ensure the plans include specific goals and strategies in support of American Dairy Queen’s (ADQ) Operations and Marketing Plan.</li></ul>Consulting<ul><li>Provide advice and guidance in developing and managing marketing performance through effective partnerships with appropriate departments, vendors, and franchisees.</li><li>Responsible for positioning franchisees for consistent achievement of optimal shift management, food safety, quality, service, cleanliness, repair and maintenance, and atmosphere goals as established by Operation’s Business Plan and ADQ’s operating standards.</li><li>Provide impactful advice and counsel to position franchisees for optimal financial health.</li><li>Partner with appropriate ADQ staff to help position new and existing franchisees to establish and execute effective development, reinvestment, and renewal strategies.</li></ul>Other<ul><li>Provide support to other departments/functions as needed.</li><li>May assist with new store openings as required.</li><li>Complete ad hoc projects as required.</li></ul>Job also requires:<ul><li>Ability to be available and to work occasional evening and weekend hours as necessary, to meet business needs of franchisees.</li><li>ServSafe certification</li><li>Frequent (4+ hours per day) communication via telephone and email.</li><li>Ability to travel overnight for franchisee and staff meetings/visits an average of two weeks per month.</li><li>Ability to drive an automobile for franchisee and staff meetings/visits.&nbsp; May require sitting in vehicle up to 8 hours per day, when traveling.&nbsp; Must be able to be insured by company insurance provider.</li><li>Ability to travel by airplane as necessary.</li><li>Ability to stand on concrete or tiled floors for up to 8 hours per day, when visiting a franchisee location.</li><li>No food or beverage allergies that would prevent you from tasting products or working in and around a Dairy Queen restaurant environment.</li><li>A clean driving record is required.</li></ul><h2>Qualifications</h2>Education/Experience:<ul><li>Bachelor’s degree in business, restaurant management or a related field or equivalent restaurant operations experience.&nbsp;</li><li>4 or more years of restaurant management (multi-unit/high volume preferred) and/or franchise operations management (or an equivalent combination of education and experience).</li></ul>Skills:<ul><li>Thorough knowledge and familiarity with the Restaurant Industry (QSR preferred)</li><li>Thorough knowledge of restaurant operations.</li><li>Proficient knowledge of marketing, finance, training, human resource, and development.&nbsp;</li><li>Well organized with a high attention to detail and accuracy.</li><li>Creative thinker who can quickly develop innovative ideas across a wide variety of business units.</li><li>Strong communication skills, with the ability to clearly articulate concepts and programs to a variety of audiences.</li><li>Excellent written and verbal communication skills.</li><li>Ability to provide excellent customer service to both internal and external clients.</li><li>Strong ability to multi-task and prioritize multiple projects and requests simultaneously.</li><li>Relationship building skills with the ability to create mutually beneficial relationships with both internal and external clients.</li><li>Ability to work quickly in a fast-paced environment with frequent interruptions</li></ul>The US national base salary range for this position is $92,800 - $113,680. This position is also eligible for a bonus. The base salary range displayed reflects the targeted hiring range for positions across all US locations. Individual pay is determined by job-related skills, work location and relevant education or experience.<h2>Additional Information</h2>All your information will be kept confidential according to EEO guidelines.&nbsp; &nbsp;You must be work authorized in the United States without the need for employer sponsorship.BenefitsOur benefit package supports the well-being of our employees and their families.&nbsp; Our comprehensive benefit package includes, medical, dental, 401K match, paid time off (including volunteer time as well as parental leave) and so much more!&nbsp; To learn more about our great benefit offerings,&nbsp;<a href="https://idq4.sharepoint.com/:b:/s/HumanResources/ETd5qbtK9IpGmVraMF11l9YBdW7XfZQ9QDSPSzdEYt6w_w" target="_blank">Click Here.</a>Work EnvironmentMost positions located out of our global headquarters in Bloomington, MN will work a hybrid work schedule where you will work 2 collaboration days a week.&nbsp; Additional in office time may be required to support team/project needs.&nbsp; Positions will be identified as “remote eligible” when consideration will be given to candidates outside of drivable distance to our Bloomington office.Our Commitment to Diversity, Equity and InclusionWe are committed to creating a culture of diversity, equity and inclusion for all who touch DQ.&nbsp; We believe in and commit to fostering a community where employees bring their authentic selves to work; where we recruit, engage and retain employees, franchise owners and suppliers with diverse background and identities; and where everyone feels welcome engaging with our DQ brand.IDQ is an Equal Opportunity Employer that values the strength diversity brings to the workplace. IDQ participates in the US E-Verify program.&nbsp;&nbsp;You must be work authorized in the United States without the need for employer sponsorship.

Franchise Business Consultant

<h2>Company Description</h2>Since 1940, Dairy Queen® has been one of the world’s best known and loved brands. Based in Minneapolis, MN, International Dairy Queen Inc., (IDQ), is the parent company of American Dairy Queen Corporation. As a leading franchisor, there are more than 7,000 independently owned and operated restaurants in the U.S., Canada and more than 20 countries around the world. IDQ is a subsidiary of Berkshire Hathaway Inc. (Berkshire) which is led by Warren Buffett, the legendary investor and CEO of Berkshire.Here at IDQ, we create extraordinary Fan experiences every day and we do this through our commitment to hiring and retaining only the best in class talent. We firmly believe that our employees are the catalyst to the success of the company where their initiative, strategic thinking, and entrepreneurial spirit are recognized and rewarded. We're looking for motivated, passionate and dedicated individuals with an inherent need and ambition to go after bigger challenges.<h2>Job Description</h2>We have an exciting new opportunity available for a Senior Manager, Gift Cards supporting the Dairy Queen brand.&nbsp;&nbsp;The Senior Manager, Gift Cards will lead the evolution and growth strategies for the gift card program at Dairy Queen. This role requires an entrepreneurial mindset to establish a new capability, build strategies, identify opportunities, and drive quick wins in an evolving digital landscape. The role requires a seasoned professional with a deep understanding of the gift card and QSR industry, digital commerce, and consumer behavior. This role involves managing relationships with suppliers, developing marketing strategies, ensuring operational efficiency, and driving profitable sales through promotional activities. The Senior Manager will work closely with cross-functional teams and external partners to deliver a best-in-class gift card experience.Key Accountabilities Include:Strategic Leadership:<ul><li>Develop a gift card strategy from the ground up, focusing on untapped opportunities, quick wins, and integrating the program into broader business goals</li><li>This role is ideal for a proactive leader ready to take full ownership, build strategies, and lead efforts that drive growth and innovation in the gift card space</li><li>Identify and capitalize on market trends, consumer insights, and competitive dynamics to drive gift card sales.</li><li>Work closely with cross-functional teams (e.g., marketing, digital, operations, finance) to integrate the gift card program into broader business initiatives.</li><li>Evaluate the need for additional staff and develop a business case to support hiring of new team members.</li></ul>Program Management:<ul><li>Establish processes, marketing campaigns, and distribution channels for both B2C and B2B sales, creating structure and direction where it is currently undefined</li><li>Lead the strategic direction for in-store and online gift card programs, including seasonal promotions and digital strategy.</li><li>Manage gift card production, inventory, fulfillment processes and work closely with cross-functional teams.</li><li>Ensure compliance with regulatory requirements, industry standards, company policies, and implement fraud prevention measures.</li></ul>Partnerships &amp; Sales Growth:<ul><li>Cultivate and manage relationships with third-party distributors, corporate clients, and strategic partners to expand gift card distribution and drive sales.</li><li>Develop and execute B2B sales strategies to increase corporate gift card sales, including holiday promotions, bulk purchasing, and loyalty programs.</li><li>Collaborate with marketing teams to design and launch targeted campaigns that boost gift card awareness and sales during key periods (e.g., holidays, special events).</li></ul>Analytics &amp; Performance Optmization:<ul><li>Leverage data-driven insights not only to optimize existing processes but also to identify new avenues for growth and innovation</li><li>Provide regular reporting on key metrics, trends, and forecasts to senior leadership.</li><li>&nbsp;Continuously evaluate and improve the customer journey for purchasing, redeeming, and managing gift cards.</li></ul><h2>Qualifications</h2><ul><li>Bachelor’s degree in Marketing, Business Administration, or related field; MBA preferred, or equivalent combination of education and work experience.</li><li>7+ years of experience in gift card management, digital commerce, or a related field within the QSR industry.</li><li>Proven track record of developing and executing successful gift card programs that drive revenue growth.</li><li>Strong analytical skills with the ability to leverage data to inform strategy and decision-making.</li><li>Excellent project management skills, with the ability to lead cross-functional teams and manage multiple initiatives simultaneously.</li><li>Exceptional communication and interpersonal skills, with the ability to influence and collaborate with stakeholders at all levels.</li><li>Experience with B2B sales and third-party partnerships is highly desirable.</li><li>Proficiency in digital marketing and e-commerce platforms.</li></ul><h2>Additional Information</h2>All your information will be kept confidential according to EEO guidelines.&nbsp;BenefitsOur benefit package supports the well-being of our employees and their families.&nbsp; Our comprehensive benefit package includes, medical, dental, 401K match, paid time off (including volunteer time as well as parental leave) and so much more!&nbsp; To learn more about our great benefit offerings,&nbsp;<a href="https://idq4.sharepoint.com/:b:/s/HumanResources/ETd5qbtK9IpGmVraMF11l9YBdW7XfZQ9QDSPSzdEYt6w_w" target="_blank">Click Here.</a>Work EnvironmentMost positions located out of our global headquarters in Bloomington, MN will work a hybrid work schedule where you will work 2 collaboration days a week.&nbsp; Additional in office time may be required to support team/project needs.&nbsp; Positions will be identified as “remote eligible” when consideration will be given to candidates outside of drivable distance to our Bloomington office.Our Commitment to Diversity, Equity and InclusionWe are committed to creating a culture of diversity, equity and inclusion for all who touch DQ.&nbsp; We believe in and commit to fostering a community where employees bring their authentic selves to work; where we recruit, engage and retain employees, franchise owners and suppliers with diverse background and identities; and where everyone feels welcome engaging with our DQ brand.IDQ is an Equal Opportunity Employer that values the strength diversity brings to the workplace. IDQ participates in the US E-Verify program.&nbsp;&nbsp;You must be work authorized in the United States without the need for employer sponsorship.

Senior Manager, Gift Cards

<h2>Company Description</h2>Hobart Service, an Illinois Tool Works Company, has been in business for over 125&nbsp;years and is the trusted source for Commercial Food Equipment Service Solutions.&nbsp; We have over 1,700 associates nationwide who serve as valued partners to our customers. &nbsp;Our employees are dedicated to providing the best customer service, give back to the communities where they live and work, and demonstrate the ITW values of Integrity, Simplicity, Trust, Respect and Shared Risk.<h2>Job Description</h2>Under close direction of a District Manager you have the opportunity to allocate and distribute parts and materials for service repairs and customer orders, handle parts orders, perform other assigned Parts Department functions, including inventory control of parts and materials in stock and on order. You would be in frequent contact with Branch employees and constant contact with customers and other outside staff, giving you the opportunity to build and maintain good customer relations.General Duties:<ul><li>Maintain inventory control system, including updating computer and assist with audits conducted by Company auditors.</li><li>Requisition parts from Troy, OH, including following up on purchase orders and correspondence involving back orders. Regularly update files.</li><li>May be requested to assist in the training or cross train other individuals in the office.</li><li>Receive parts from warehouse, including verifying with packing slips, matching parts invoices with purchase&nbsp;orders and packing slips.</li><li>Process Return Apparatus Tags (RAT) involving warranty claims and verify Warranty and Maintenance&nbsp;automatic scale/wrapper credits.</li><li>Assist with replenishment of truck inventories and handle parts transfers to other Hobart Branches.</li><li>Handle over-the-counter parts sales to walk-in customers and stocking and pulling parts and assist with&nbsp;various job functions involved in tracking consignment.</li><li>Assist in preparing reports on order status, parts &amp; material shortages.</li><li>Keep abreast of new products and related parts required for various modifications and keep bulletins&nbsp;updated.</li><li>Process parts mail orders from customers. Handle telephone orders from customers for parts, including&nbsp;writing up orders and quoting prices,</li><li>Follow up with customers and service personnel for availability of parts, upon request.</li><li>Write up credits for returned merchandise and handle telephone requests from technicians for parts.</li><li>Follow up on all pending credits, Cycle counts/inventories.</li></ul><h2>Qualifications</h2>To be considered for this exceptional career opportunity you must have at least the following:<ul><li>Accredited High School diploma, Business or trade school or GED</li><li>1+ years Parts or clerical experience which includes any or all of the following: ordering, shipping, receiving, parts sales and inventory control.</li><li>Handle competing/multiple priorities</li><li>Computer Skills: Microsoft Office products excel, Word, Outlook</li><li>Excellent verbal, written, and interpersonal communication skills</li><li>Preferably has knowledge and experience with Inventory Management</li></ul>Physical Requirements:<ul><li>Required to sit for prolonged periods of time</li><li>Extensive periods of time on phone</li><li>Lifting 50-75 lbs with or without assistance</li><li>Climbing up to 8 ft with ladder</li><li>Kneeling, squatting, bending, pushing/pulling</li><li>Exposure to noise, heat, cold, slippery, wet conditions</li><li>OT as required</li></ul><h2>Additional Information</h2>Why work for us?<ul><li>Competitive pay</li><li>Great insurance options with low premiums</li><li>Paid vacation and holidays</li><li>401K with company match</li><li>Extensive on-the-job, online, and classroom training</li><li>Safety-conscious work environment</li></ul>Hobart Service is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. ITW and Hobart Service are committed to providing a healthy and safe environment for all employees. To demonstrate this commitment, Hobart Service is tobacco-free (including e-cigarettes) on campuses and within company vehicles and maintains a drug-free workplace. If you are a qualified individual with a disability and are unable or limited in your ability to use or access the online application system process due to your disability, please contact Human Resources at <a href="mailto:service.hr@hobartservice.com" target="_blank">service.hr@hobartservice.com</a> to request assistance. No other requests will be acknowledged.ITW is an equal&nbsp;opportunity&nbsp;employer.&nbsp;We value our colleagues’ unique perspectives, experiences and ideas and create workplaces where everyone can develop their careers and perform to their full potential.&nbsp;As&nbsp;an equal employment opportunity employer,&nbsp;ITW is committed to equal employment opportunity and fair treatment for employees, beginning with the hiring process and continuing through all aspects of the employment relationship.&nbsp;All qualified applicants will receive consideration for employment without regard to race, color, sex, gender identity, sexual orientation, religion, national origin, age, disability, protected Veteran status or any other characteristic protected by applicable federal, state, or local laws.&nbsp;&nbsp;

Parts Coordinator

Fidelity TalentSource is your destination for discovering your next temporary role at Fidelity Investments. We are currently sourcing for a Software Engineer in Test to work in Fidelity’s Workplace Investing Group in Westlake, TX. <h4>The Role</h4> In this role, you will be working with a team of technologists passionate about delivering Continuous Integration, Automation and Test Data ecosystems as well as consulting with development and business partners in test and process automation. As a technical associate of this team, you will be crafting our technology vision and will have a real impact on our development success. <ul><li>Design, develop, document, and maintain automated tests and in-house software utilities. </li><li>Adhere to established software engineering best practices and standards. </li><li>Collaborate with other technical resources to: </li><li>Suggest improvements for processes, best practices, and standards. </li><li>Design and develop automated tests and/or software tools. </li><li>Understand requirements. </li><li>Identify opportunities to improve maintainability of automation platform. </li><li>Understand and apply test driven design concepts to test and debug automated solutions and software utilities developed by self and others. </li><li>Deliver accurate and maintainable code for test automation and software utilities. </li></ul><h4>The Expertise and Skills You Bring</h4><ul><li>BS / BA or equivalent education or experience </li><li>3+ years of software product experience working on commercially available software/ years of relevant technical experience and experience in test automation </li><li>Proven experience in Agile / Scrum methodology </li><li>Hands on experience with crafting and maintaining testing frameworks like Selenium (TestNG)/ Cucumber </li><li>Strong knowledge a programming language such as Java or Java Script </li><li>Good understanding of web services testing and familiarity with RestAssured </li><li>Good understanding of Jenkins as CI Tool and configuration </li><li>Experience with SQL databases </li><li>Highly collaborative individual with ability to influence others and build strong partner relationships internally, as well as externally </li><li>Hands-on experience driving innovation process from end-to-end </li><li>Background in DevOPS environment is preferred </li></ul><h4>The Team</h4> We are a Quality Engineering focused organization with experience in all aspects of application delivery in an agile environment across global locations. Our associates play a key role on Scrum teams within Workplace Investing Digital Platforms Technology. This role will support the Plan Sponsor Workstation and NetBenefits applications and its customer base. <h4>Company Overview</h4> Fidelity TalentSource, formerly Veritude, is the in-house temporary staffing provider for Fidelity Investments, one of the largest and most diversified global financial services firms in the industry. We recruit individuals from a variety of backgrounds, including technology and customer service, to fill assignments across Fidelity’s U.S.-based regional and investor center locations. If you would like to experience Fidelity’s diverse and inclusive workplace while expanding your skill set and developing your professional network, consider a role with Fidelity TalentSource. For information about working at Fidelity TalentSource, visit FTSJobs.com. Fidelity TalentSource will reasonably accommodate applicants with disabilities who need adjustments in order to complete the application or interview process. Please email us at HR@ ftsjobs.com if you would like to request an accommodation.<h4>Company Overview</h4>Fidelity TalentSource is the in-house temporary staffing provider for Fidelity Investments, one of the largest and most diversified global financial services firms in the industry. We welcome individuals from all backgrounds, including technology and customer service, to fill assignments across Fidelity’s U.S.-based regional and investor center locations. If you would like to experience Fidelity’s supportive and collaborative culture while expanding your skill set and developing your professional network, consider a role with Fidelity TalentSource. Apply today at&nbsp;FTSJobs.com.We believe that the most effective way to attract, develop and retain a diverse workforce is to build an enduring culture of inclusion and belonging. Fidelity TalentSource will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process. To initiate a request for an accommodation, please contact our HR team at HR@ ftsjobs.com.<h4>Information about Fidelity investments</h4>At Fidelity Investments, our customers are at the heart of everything we do. As a privately held company with a rich 75-year history, our mission has remained the same since our founding: to strengthen the financial well-being of our clients. We help people invest and plan for their future. We assist companies and non-profit organizations in delivering benefits to their employees. And we provide institutions and independent advisors with investment and technology solutions to help invest their own clients’ money. For information about working at Fidelity, visit FidelityCareers.com.Fidelity TalentSource’s working model blends the best of working offsite with maximizing time together in person to meet associate and business needs. Currently, most hybrid roles require associates to work onsite all business days of one assigned week per four-week period (beginning in September 2024, the requirement will be two full assigned weeks).Fidelity Investments and Fidelity TalentSource are equal opportunity employers.

Fidelity TalentSource

Software Engineer in Test

Fidelity TalentSource is your destination for discovering your next temporary role at Fidelity Investments.We have a fantastic opportunity for a Lead Quality Engineer with background in Quality engineering/Automating web and mobile applications Testing using the Selenium, Java, API Testing &amp; Testing Power Platform based applications. Part of agile scrum team focused on delivering services in support of broader technology roadmap.This role will be based in Durham, NC or Westlake, TX<h4>The Team</h4>LRC Technology, a division within CTG (Corporate Technology Group), is responsible for the IT products supporting key enterprise functions within Fidelity. This position entails the Supervision and surveillance product team servicing the Corporate Compliance business unit.<h4>The Expertise You Have </h4><ul><li>A Bachelor’s degree in computer science </li><li>12+ years of Testing and automation experience across the four enterprise architecture domains: business, system/application, information/data and technical/infrastructure using the Microsoft Power Platform. </li><li>Extensive hands-on experience in Selenium, Java &amp; Rest API based automation. Hands on with automation of PowerApps – Canvas app would be a plus. </li><li>Experience or certification in Azure Cloud Services and/or Amazon Web Services is preferred. </li><li>Desire/ability to learn and implement new technologies. </li><li>Hands on Automation Architect with ability to lead a team. </li><li>Experience with Agile development methodology. </li><li>Background with multiple Automation technologies </li></ul><h4>The Skills You Bring </h4><ul><li>Solid understanding of the Microsoft Power Platform and experience in migrating large scale applications to the Power Platform </li><li>Hands-on experience and implementation of business process workflows and logic using Microsoft Power Automate </li><li>Implemented systems and data integration using the various Power Platform connectors like Oracle connector, Office 365 connector, Dataverse (Common Data Services connector) and Sharepoint connector </li><li>Experience in building and using custom connectors and APIs in power platform </li><li>Large scale database design using Common Data Services, PowerApps Data Flows and Data Connectors </li><li>Demonstrated skill in developing enterprise-wide applications using Canvas, Model-Driven and Portal technologies in Power Platform that is responsive to various devices </li><li>Knowledge of Azure or AWS Cloud Technologies </li><li>Experience in all aspects of Architecture Design and cloud computing (infrastructure, storage, platforms and data) </li><li>Analytics and reporting capabilities using Microsoft PowerBI technology </li><li>Demonstrated experience with CI/CD for Power Platform solutions. </li><li>Understanding of one or more general purpose programming languages, including but not limited to: Java, C#, Javascript </li><li>Shown an understanding and consistent record for cloud-based solutions, continuous integration/deployment and serverless architecture. </li><li>Excellent written and oral communication and problem-solving skills. Ability to handle multiple work across! </li><li>Experience with strong large-scale data, data ingesting, enriching, modeling, workflow, central rules engine for metrics calculations/reporting </li><li>Experience with designing and architecting analytics/reporting tools/solutions </li></ul><h4>The Value You Deliver </h4><ul><li>Responsible for defining architecture and design patterns primarily related to the consistent and efficient integration of common technical and data services into application architectures using Power Platform. </li><li>Partner with Architect in the creation of high-level designs for select common technical and information services where necessary to guide implementation </li><li>Responsible for driving compliance with established software development lifecycle and release process </li><li>Understand business requirements in order to design business and technical services (capabilities) </li><li>Create and communicate technical strategy and roadmap to implement target state </li><li>As Design authority work with development team to make sure the solutions are built as per target state </li><li>Collaborate with stakeholders, both onshore &amp; offshore, across the IT organization and business as needed </li></ul> <h4>Company Overview</h4>Fidelity TalentSource, formerly Veritude, is the in-house temporary staffing provider for Fidelity Investments, one of the largest and most diversified global financial services firms in the industry. We recruit individuals from a variety of backgrounds, including technology and customer service, to fill assignments across Fidelity’s U.S.-based regional and investor center locations. If you would like to experience Fidelity’s diverse and inclusive workplace while expanding your skill set and developing your professional network, consider a role with Fidelity TalentSource. For information about working at Fidelity TalentSource, visit FTSJobs.com(opens in a new tab).Fidelity TalentSource will reasonably accommodate applicants with disabilities who need adjustments in order to complete the application or interview process. Please email us at HR@ ftsjobs.com if you would like to request an accommodation.<h4>Company Overview</h4>Fidelity TalentSource is the in-house temporary staffing provider for Fidelity Investments, one of the largest and most diversified global financial services firms in the industry. We welcome individuals from all backgrounds, including technology and customer service, to fill assignments across Fidelity’s U.S.-based regional and investor center locations. If you would like to experience Fidelity’s supportive and collaborative culture while expanding your skill set and developing your professional network, consider a role with Fidelity TalentSource. Apply today at&nbsp;FTSJobs.com.We believe that the most effective way to attract, develop and retain a diverse workforce is to build an enduring culture of inclusion and belonging. Fidelity TalentSource will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process. To initiate a request for an accommodation, please contact our HR team at HR@ ftsjobs.com.<h4>Information about Fidelity investments</h4>At Fidelity Investments, our customers are at the heart of everything we do. As a privately held company with a rich 75-year history, our mission has remained the same since our founding: to strengthen the financial well-being of our clients. We help people invest and plan for their future. We assist companies and non-profit organizations in delivering benefits to their employees. And we provide institutions and independent advisors with investment and technology solutions to help invest their own clients’ money. For information about working at Fidelity, visit FidelityCareers.com.Fidelity TalentSource’s working model blends the best of working offsite with maximizing time together in person to meet associate and business needs. Currently, most hybrid roles require associates to work onsite all business days of one assigned week per four-week period (beginning in September 2024, the requirement will be two full assigned weeks).Fidelity Investments and Fidelity TalentSource are equal opportunity employers.

QA Engineer

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold ourcompany valuesand powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.Business Unit/Role Specific Info:Comprising key internal and external servicing functions, Global Services Group (GSG) delivers extraordinary customer care to Card Members, merchants and commercial clients around the world, while providing world-class travel, credit, collections and fraud services. The organization is also home for several shared services that help to power American Express including procurement/supplier management, real estate &amp; workplace experiences and sales operations &amp; business enablement. Each interaction is a chance to bring the brand to life for our customers and colleagues and help build on Amex’s reputation for trust, security and service.How will you make an impact in this role?The Summer Intern for Control Management will play a key supporting role across multiple teams within Control Management, gaining hands-on experience in governance, risk identification, assessment, testing &amp; reporting, issues management, and process risk reduction.This generalist position offers an outstanding opportunity to work closely with various teams and contribute to the organization’s overall operational risk management objectivesResponsibilities Include:<ul><li>Assist in implementing operational risk management plans withinGlobal Services Group (GSG), including supervising issues with Key Risk Indicator (KRI) limits and supporting the integration of regulatory changes into governance frameworks.</li><li>Help identify operational risks within business processes and systems and assist in facilitating risk assessments and testing programs to ensure adherence to regulatory standards.</li><li>Support the investigation and root cause analysis of recurring issues withinGlobal Services Group (GSG), aiding in effective remediation and prevention of future risks.</li><li>Track progress, validate resolution efficacy, and communicate status updates to stakeholders throughout the issue remediation process.</li><li>Help maintain risk dashboards, monitor key risk indicators (KRIs), and assist in compiling thematic risk reports to provide actionable insights on emerging trends and systemic risks.</li><li>Categorizing controls and mapping them against risks and processes to improve risk management practices within the organization.</li><li>Help conduct root cause analyses to identify process vulnerabilities and document control design effectiveness.</li><li>Monitor the implementation of process changes to ensure they optimally reduce risk and align with the organization’s risk appetite.</li></ul>Minimum Qualifications<ul><li>Currently enrolled in a master’s program in Finance, Economics, Business, Risk Management, Data Analytics, or a related field.</li><li>Students must have a graduation date between December 2025 and June 2026</li></ul>Preferred Qualifications<ul><li>Strong analytical and problem-solving skills, with an ability to analyze data, identify trends, and evaluate risk scenarios.</li><li>Excellent communication and collaboration skills within a team-oriented, matrix organization.</li><li>Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.</li><li>A keen interest in operational risk management, governance, issues management, and process risk reduction.</li><li>Familiarity with financial services or related industries is advantageous but not required.</li><li>Proficiency in Microsoft Office Suite (Excel, PowerPoint, Word); experience with data analysis tools is a plus.</li><li>Proven ability to work independently as well as part of a team</li></ul>ORMCMOur team will review completed applications on a rolling basis. We appreciate your patience while we consider your application and will be in contact with you.Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positionsSalary Range: $38.45 to $87.00 hourly + sign-on bonusThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being.&nbsp; That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>&nbsp;Competitive base salaries</li><li>Flexible work arrangements and schedules with hybrid and virtual options with Amex Flex</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)</li><li>Free and confidential counselling support through our Healthy Minds program</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our&nbsp;Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees -&nbsp;Click here&nbsp;to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.

American Express

Campus Graduate - 2025 Global Services Group,  Operational Risk Management Control Manager Summer Internship, Phoenix, AZ

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.The objective of the GSG Control Management Governance team is to establish the Operational Risk and Controls strategy for GSG, set up a foundational governance structure that ensures operational risks are identified, assessed, and managed in compliance with enterprise Operational Risk Management programs and reporting.GSG is looking for a Manager, Control Management of Governance focused on ensuring control management is embedded in the day-to-day operations of our organization. It will involve extensive collaboration with multiple partners across numerous business units, functional areas, and geographies.&nbsp;The Manager, Control Management, GSG Governance will:<ul><li>Advise on execution plans for operational risk management within GSG including BU specific guidelines, project plans, etc.&nbsp;</li><li>Track issues with KRI limits and risk appetite for&nbsp;GSG to ensure operational risks are managed within agreed thresholds, and leverage these metrics to help detect concerning rises in emerging problems, e.g., upticks in reload complaints, then escalate and flag concerns accordingly&nbsp;</li><li>&nbsp;Provide support to develop the operational risk framework to enable effective risk management and decision making in the BU&nbsp;</li><li>&nbsp;Manage details of specific risk and controls governance forums for GSG, interfacing with org-wide governance processes and committees (e.g., Operational Risk Management Committee) and share insights and lessons learned across forums&nbsp;</li><li>Provide support to develop BU-specific procedures and additional standards (i.e., escalation protocols), related to the execution of the Operational Risk Management programs&nbsp;</li><li>Facilitate the understanding and use of the risk governance framework across BUs through regular communication&nbsp;</li><li>Facilitate the day-to-day internal and external exam management process, working with the Enterprise functions (e.g., data request compilation, action implementation, and regulatory adherence)&nbsp;</li><li>&nbsp;Aggregate reporting, approvals/exceptions and support "change-the-function" activities for the BU&nbsp;</li><li>Administer implementation of key areas training initiatives that align with Operational Risk Management&nbsp;</li><li>Support sharing insights, better practices, themes, etc. across the enterprise&nbsp;</li></ul>Minimum Qualifications:<ul><li>&nbsp;3+ Years experience in operational risk management (e.g., within Risk and/or Internal Audit function) Understanding of critical operational risk management lifecycle activities&nbsp;</li><li>Strong project management,&nbsp;communication, and interpersonal skills&nbsp;</li><li>Experience in process governance, with an understanding of&nbsp;processes that align with policies, regulatory frameworks, and/or operational standards&nbsp;</li><li>Proficient analytical and problem-solving skills, with an ability to analyze data, identify trends, and evaluate risk scenarios effectively&nbsp;</li></ul>Preferred Qualifications:&nbsp;<ul><li>Bachelor's Degree in Finance, Business, Risk Mgmt., or related field; advanced degrees (e.g., MBA, MSc) or certifications are advantageous&nbsp;</li><li>Experience in at least one of the following: &nbsp;</li></ul>o&nbsp;&nbsp; Translating operational risk strategy and appetite into execution guidelines&nbsp;o&nbsp;&nbsp; Tracking and identifying issues with Key Risk Indicator (KRI) limits and risk appetite to ensure operational risks are managed within agreed thresholds&nbsp;o&nbsp;&nbsp; Oversee the implementation of the operational risk governance frameworks&nbsp;&nbsp;o&nbsp;&nbsp; Communicating and ensuring understanding and adherence to operational risk procedures and standards&nbsp;&nbsp;o&nbsp;&nbsp; Facilitating the operational risk exam management processes&nbsp;<ul><li>Experience in financial services industry</li></ul>Salary Range: $80,000.00 to $155,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for this position.&nbsp;

Manager-Control Management

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our&nbsp;company values&nbsp;and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.As a brand built on going above and beyond to provide the best customer experience, having the most exceptional colleagues is paramount. As the face of the company, you can create positive interactions with our customers every day–from curating a unique travel or lifestyle experience to helping them with their everyday needs. And, you can grow your skills through industry-leading training and ongoing coaching, all while learning what it means to continually set the standard for world class, customer-first service. Find your place in service on #TeamAmex.Join Team Amex and let's lead the way together.Job Description :&nbsp;The role of the Member Service Professional (MSP) will be to deliver superior service to Card Members visiting the American Express Centurion Lounge, located in the MIA Airport. MSPs will be the face of American Express to our customers, acting as ambassadors of the brand. Working as a cohesive team, they will have the ability to excite our customers and deliver on the brand promise. A successful MSP within the Centurion Lounge will have a passion for delivering extraordinary service to our best Card Members, in a customer facing environment. Our MSPs are highly skilled and motivated, providing travel, card, concierge and lifestyle services to American Express Card Members. Acting as a consultant, our MSPs will tailor our products and services to assist Card Members with their immediate needs and deepening their relationship with American Express. It is our mission to become essential to our Card Members by providing differentiated products and services. It is our duty to make Membership come to life every day. MSPs do this by:· Welcoming and providing access to our Card Members upon arrival at reception · Being accountable and taking ownership of the customer’s experience from beginning to end · Creating innovative ways to resolve customers’ issues or concerns to win their brand loyalty; ultimately making loyal enthusiast out of the customer · Employing the Customer First philosophy in meeting customers’ needs and expectations · Providing concierge and lifestyle recommendation · Providing travel consultation and minimal reservation assistance · Accommodating needs of our Card Members, by partnering with our food and beverage lounge partnersLounge Hours of operation are from 5:00am– 10:00pm DAY-DAY. Hours are subject to change due to business need.Qualifications:A successful candidate will possess the following qualifications:· Minimum of 1 year recent experience servicing premium customers· Airline, lounge or travel industry experience is preferred (Travel reservation experience a plus)· Passion for servicing customers with proactive solutions· Exceptional communication skills, delighting the customer with every single interaction· The ability to listen to the customer’s needs, in turn offering confident recommendations, resulting in high satisfaction from the customer with the service they received· Must exhibit the utmost professionalism and maintain a positive attitude in all interactions· The ability to rely and collaborate with your colleagues is essential, as the lounge is a very active, fast-paced, team environment· Ability to make decisions quickly and effectively, when unanticipated situations may arise, putting the Card Members’ experience at the forefront of everything you do· Must be resourceful and capable of using the Internet effectively while providing assistance in a face to face customer environment· Ability to utilize and switch from multiple technology platforms with ease· Adapt to an ever changing environment and being resilient· Ability to work flexible shifts including nights, weekends, and holidays is essential· Light to moderate lifting may be required for certain job tasksSalary Range: $20.00 to $22.12 hourly + bonus + benefitsThe above represents the expected hourly pay range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters" target="_blank">https://www.dol.gov/agencies/ofccp/posters</a> to access the three posters.Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Customer Experience Concierge Centurion Lounge - MIA

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.Business Unit/Role Specific Info:Comprising key internal and external servicing functions, Global Services Group (GSG)&nbsp; delivers extraordinary customer care to Card Members, merchants and commercial clients around the world, while providing world-class travel, credit, collections and fraud services. The organization is also home for several shared services that help to power American Express including procurement/supplier management, real estate &amp; workplace experiences and sales operations &amp; business enablement. Each interaction is a chance to bring the brand to life for our customers and colleagues and help build on Amex’s reputation for trust, security and service.How will you make an impact in this role?The Summer Intern for Control Management will play a key supporting role across multiple teams within Control Management, gaining hands-on experience in governance, risk identification, assessment, testing &amp; reporting, issues management, and process risk reduction.This generalist position offers an outstanding opportunity to work closely with various teams and contribute to the organization’s overall operational risk management objectivesResponsibilities Include:<ul><li>Assist in implementing operational risk management plans within Global Services Group (GSG), including supervising issues with Key Risk Indicator (KRI) limits and supporting the integration of regulatory changes into governance frameworks.</li><li>Help identify operational risks within business processes and systems and assist in facilitating risk assessments and testing programs to ensure adherence to regulatory standards.</li><li>Support the investigation and root cause analysis of recurring issues within Global Services Group (GSG), aiding in effective remediation and prevention of future risks.</li><li>Track progress, validate resolution efficacy, and communicate status updates to stakeholders throughout the issue remediation process.</li><li>Help maintain risk dashboards, monitor key risk indicators (KRIs), and assist in compiling thematic risk reports to provide actionable insights on emerging trends and systemic risks.</li><li>Categorizing controls and mapping them against risks and processes to improve risk management practices within the organization.</li><li>Help conduct root cause analyses to identify process vulnerabilities and document control design effectiveness.</li><li>Monitor the implementation of process changes to ensure they optimally reduce risk and align with the organization’s risk appetite.</li></ul>Minimum Qualifications<ul><li>Currently enrolled in a master’s program in Finance, Economics, Business, Risk Management, Data Analytics, or a related field.</li><li>Students must have a graduation date between December 2025 and June 2026</li></ul>Preferred Qualifications<ul><li>Strong analytical and problem-solving skills, with an ability to analyze data, identify trends, and evaluate risk scenarios.</li><li>Excellent communication and collaboration skills within a team-oriented, matrix organization.</li><li>Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.</li><li>A keen interest in operational risk management, governance, issues management, and process risk reduction.</li><li>Familiarity with financial services or related industries is advantageous but not required.</li><li>Proficiency in Microsoft Office Suite (Excel, PowerPoint, Word); experience with data analysis tools is a plus.</li><li>Proven ability to work independently as well as part of a team</li></ul>ORMCMOur team will review completed applications on a rolling basis. We appreciate your patience while we consider your application and will be in contact with you.Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positionsSalary Range: $38.45 to $87.00 hourly + sign-on bonusThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being.&nbsp; That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>&nbsp;Competitive base salaries</li><li>Flexible work arrangements and schedules with hybrid and virtual options with Amex Flex</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)</li><li>Free and confidential counselling support through our Healthy Minds program</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our&nbsp;Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees -&nbsp;Click here&nbsp;to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.

1,941 Jobs