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Fidelity TalentSource is your destination for discovering your next temporary&nbsp;role at Fidelity Investments. We are currently sourcing for a Fraud Surveillance Analyst to&nbsp;work Hybrid at our&nbsp;Westlake, TX; Merrimack, NH; or Covington, KY facility. As a Fraud Surveillance Analyst, you work on the front lines, monitoring for evidence and signs that a customer committed fraud, gained unauthorized access to a client’s accounts, or opened a new account using a stolen identity. To accomplish this, you analyze data from internal proprietary fraud systems and business applications. You also work closely with other teams across Fidelity. You play a critical role in protecting Fidelity and its customers. The Expertise We’re Looking For<ul><li>High School / College degree and/or 4 years of work experience in a relevant field</li><li>Shown experience in the financial services industry</li><li>Tried knowledge of financial transactions as well as a firm understanding of trading markets and operations</li></ul>The Purpose of Your Role The Fraud Surveillance group within Fidelity’s Financial Intelligence Unit (FIU) plays a vital role in helping the firm prevent, detect, and respond to incidents which could pose significant financial risk to the firm. As a Fraud Surveillance Analyst, you will be responsible for analyzing fraud alerts, for all lines of business, generated through proprietary and commercial surveillance applications. Working collaboratively in a team environment with other surveillance personnel is paramount in this role. The role also provides the opportunity for candidates to build strong working relationships with business partners. The Skills You Bring<ul><li>Your passion for partnership, collaboration, and building strong working partnerships</li><li>Your excellent verbal and written communication skills and ability to thrive in a cross-site team setting</li><li>Your ability to prioritize your time in a fast-paced environment</li><li>Your analytical and decision-making skills to assess situations and take appropriate actions</li><li>Your understanding of financial transactions and trading markets</li><li>Knowledge of Fidelity systems preferred</li></ul>The Value You Deliver<ul><li>Protecting our clients and the firm from losses resulting from fraudulent activity</li><li>Ensuring timely and accurate analysis within Fraud Surveillance detection systems</li><li>Communicating your findings to management and colleagues</li><li>Conducting and coordinating research requests as needed</li></ul>How Your Work Impacts the Organization Fraud Surveillance Analysts play a vital part in protecting Fidelity’s customers and our reputation. Tens of thousands of transactions occur daily across all of Fidelity. The Fraud Analyst monitors this activity to detect fraudulent activity and mitigate financial losses.Dynamic Working – Post Pandemic Fidelity’s hybrid working model blends the best of both onsite and offsite work experiences. Working onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates.&nbsp;Most hybrid roles require associates to work onsite all business days of every other week in a Fidelity office.&nbsp;<h4>Company Overview</h4>Fidelity TalentSource is the in-house temporary staffing provider for Fidelity Investments, one of the largest and most diversified global financial services firms in the industry. We welcome individuals from all backgrounds, including technology and customer service, to fill assignments across Fidelity’s U.S.-based regional and investor center locations. If you would like to experience Fidelity’s supportive and collaborative culture while expanding your skill set and developing your professional network, consider a role with Fidelity TalentSource. Apply today at&nbsp;FTSJobs.com.We believe that the most effective way to attract, develop and retain a diverse workforce is to build an enduring culture of inclusion and belonging. Fidelity TalentSource will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process. To initiate a request for an accommodation, please contact our HR team at HR@ ftsjobs.com.<h4>Information about Fidelity investments</h4>At Fidelity Investments, our customers are at the heart of everything we do. As a privately held company with a rich 75-year history, our mission has remained the same since our founding: to strengthen the financial well-being of our clients. We help people invest and plan for their future. We assist companies and non-profit organizations in delivering benefits to their employees. And we provide institutions and independent advisors with investment and technology solutions to help invest their own clients’ money. For information about working at Fidelity, visit FidelityCareers.com.Fidelity TalentSource’s working model blends the best of working offsite with maximizing time together in person to meet associate and business needs. Currently, most hybrid roles require associates to work onsite all business days of one assigned week per four-week period (beginning in September 2024, the requirement will be two full assigned weeks).Fidelity Investments and Fidelity TalentSource are equal opportunity employers.

Fidelity TalentSource

Fraud Surveillance Analyst

<h4>Fraud Surveillance Analyst</h4>Fidelity TalentSource is your destination for discovering your next temporary role at Fidelity Investments. We are currently sourcing for a Fraud Surveillance Analyst to work hybrid at our&nbsp;Westlake, TX; Smithfield, RI; or Covington, KY&nbsp;facility.As a Fraud Surveillance Analyst, you work on the front lines, monitoring for evidence and signs that a customer committed fraud, gained unauthorized access to a client’s accounts, or opened a new account using a stolen identity. To accomplish this, you analyze data from internal proprietary fraud systems and business applications. You also work closely with other teams across Fidelity. You play a critical role in protecting Fidelity and its customers.<h4>The Expertise We’re Looking For</h4><ul><li>High School / College degree and/or 4 years of work experience in a relevant field</li><li>Shown experience in the financial services industry</li><li>Tried knowledge of financial transactions as well as a firm understanding of trading markets and operations</li></ul><h4>The Purpose of Your Role</h4>The Fraud Surveillance group within Fidelity’s Financial Intelligence Unit (FIU) plays a vital role in helping the firm prevent, detect, and respond to incidents which could pose significant financial risk to the firm. As a Fraud Surveillance Analyst, you will be responsible for analyzing fraud alerts, for all lines of business, generated through proprietary and commercial surveillance applications.Working collaboratively in a team environment with other surveillance personnel is paramount in this role. The role also provides the opportunity for candidates to build strong working relationships with business partners.<h4>The Skills You Bring</h4><ul><li>Your passion for partnership, collaboration, and building strong working partnerships</li><li>Your excellent verbal and written communication skills and ability to thrive in a cross-site team setting</li><li>Your ability to prioritize your time in a fast-paced environment</li><li>Your analytical and decision-making skills to assess situations and take appropriate actions</li><li>Your understanding of financial transactions and trading markets</li><li>Knowledge of Fidelity systems preferred</li></ul><h4>The Value You Deliver</h4><ul><li>Protecting our clients and the firm from losses resulting from fraudulent activity</li><li>Ensuring timely and accurate analysis within Fraud Surveillance detection systems</li><li>Communicating your findings to management and colleagues</li><li>Conducting and coordinating research requests as needed</li></ul><h4>How Your Work Impacts the Organization</h4>Fraud Surveillance Analysts play a vital part in protecting Fidelity’s customers and our reputation. Tens of thousands of transactions occur daily across all of Fidelity. The Fraud Analyst monitors this activity to detect fraudulent activity and mitigate financial losses.Dynamic Working – Post Pandemic Fidelity’s hybrid working model blends the best of both onsite and offsite work experiences. Working onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates.&nbsp;Most hybrid roles require associates to work onsite all business days of every other week in a Fidelity office.&nbsp;<h4>Company Overview</h4>Fidelity TalentSource is the in-house temporary staffing provider for Fidelity Investments, one of the largest and most diversified global financial services firms in the industry. We welcome individuals from all backgrounds, including technology and customer service, to fill assignments across Fidelity’s U.S.-based regional and investor center locations. If you would like to experience Fidelity’s supportive and collaborative culture while expanding your skill set and developing your professional network, consider a role with Fidelity TalentSource. Apply today at&nbsp;FTSJobs.com.We believe that the most effective way to attract, develop and retain a diverse workforce is to build an enduring culture of inclusion and belonging. Fidelity TalentSource will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process. To initiate a request for an accommodation, please contact our HR team at HR@ ftsjobs.com.<h4>Information about Fidelity investments</h4>At Fidelity Investments, our customers are at the heart of everything we do. As a privately held company with a rich 75-year history, our mission has remained the same since our founding: to strengthen the financial well-being of our clients. We help people invest and plan for their future. We assist companies and non-profit organizations in delivering benefits to their employees. And we provide institutions and independent advisors with investment and technology solutions to help invest their own clients’ money. For information about working at Fidelity, visit FidelityCareers.com.Fidelity TalentSource’s working model blends the best of working offsite with maximizing time together in person to meet associate and business needs. Currently, most hybrid roles require associates to work onsite all business days of one assigned week per four-week period (beginning in September 2024, the requirement will be two full assigned weeks).Fidelity Investments and Fidelity TalentSource are equal opportunity employers.

<h4>Business Systems Analyst (Salesforce)</h4>Fidelity TalentSource is your destination for discovering your next temporary role at Fidelity Investments. We are currently sourcing for a Business Systems Analyst (Salesforce) to work in Westlake, TX!<h4>The Role</h4>The Digital Solutions chapter builds world class digital experiences at scale. Our chapter members humanize products, services, and experiences by:<ul><li>Integrating deep research &amp; industry awareness </li><li>Impacting product strategy </li><li>Driving implementation across all client and associate touchpoints. </li></ul>This position provides business analysis and expertise to support the creation of digital experiences that support our clients and associates. The Business Systems Analyst plays a leading role in all phases of digital product management, including:<ul><li>Discovering the right opportunities using data </li><li>Defining the requirements </li><li>Crafting innovative solutions </li><li>Supporting client and field readiness </li><li>Measuring the business outcomes </li></ul><h4>The Expertise and Skills You Bring </h4><ul><li>Bachelor's degree in business, finance, management or technology related field </li><li>8+ years of business/systems analysis, product management or software engineering experience delivering customer or associate focused digital solutions of high value </li><li>Contact center digital solutions expertise </li><li>Client-obsessed with a passion to tackle challenges through a data driven approach </li><li>Strong acquisition, refinement, and prioritization of requirements </li><li>High level business logic design or interpretation </li><li>Validation of outcomes by way of quantitative and qualitative measures that align with product area goals </li><li>User Acceptance testing experience </li><li>Experience in iterative SDLC and changing requirements </li><li>Superb communication &amp; story telling skills, conveying the vision and impact of digital solutions through using data and visualization </li><li>An affinity for technology and a continuous learning approach regarding industry innovations </li></ul><h4>The Team</h4>Digital Solutions chapter members are passionate about bringing together process, technology, analytics and user experience to scale our ability to serve our growing client and associate base. Our members share a set of core product management and analytical skills, as well as a set of differentiated skills which extend their ability to meet the needs of the squad to which they are aligned.You will be aligned with one of our Salesforce squads that is helping our associates by making their lives easier and experience better.<h4>Dynamic Working </h4>Fidelity’s hybrid working model blends the best of both onsite and offsite work experiences. Working onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most hybrid roles require associates to work onsite all business days of every other week in a Fidelity office.<h4>Company Overview</h4>Fidelity TalentSource is the in-house temporary staffing provider for Fidelity Investments, one of the largest and most diversified global financial services firms in the industry. We welcome individuals from all backgrounds, including technology and customer service, to fill assignments across Fidelity’s U.S.-based regional and investor center locations. If you would like to experience Fidelity’s supportive and collaborative culture while expanding your skill set and developing your professional network, consider a role with Fidelity TalentSource. Apply today at&nbsp;FTSJobs.com.We believe that the most effective way to attract, develop and retain a diverse workforce is to build an enduring culture of inclusion and belonging. Fidelity TalentSource will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process. To initiate a request for an accommodation, please contact our HR team at HR@ ftsjobs.com.<h4>Information about Fidelity investments</h4>At Fidelity Investments, our customers are at the heart of everything we do. As a privately held company with a rich 75-year history, our mission has remained the same since our founding: to strengthen the financial well-being of our clients. We help people invest and plan for their future. We assist companies and non-profit organizations in delivering benefits to their employees. And we provide institutions and independent advisors with investment and technology solutions to help invest their own clients’ money. For information about working at Fidelity, visit FidelityCareers.com.Fidelity TalentSource’s working model blends the best of working offsite with maximizing time together in person to meet associate and business needs. Currently, most hybrid roles require associates to work onsite all business days of one assigned week per four-week period (beginning in September 2024, the requirement will be two full assigned weeks).Fidelity Investments and Fidelity TalentSource are equal opportunity employers.

Business Systems Analyst (Salesforce)

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.Membership Portfolio Services, within our US Consumer Services Business, is responsible for developing and scaling several growing businesses that are strategically important to American Express. We are developing unique and differentiated ways to strengthen the Membership Model by connecting Card Members with Merchants that create opportunities to help drive our growth over the mid-to-long term. How will you make an impact in this role?The Vice President, AMEX Ads Strategy, Operations &amp; Go to Market sits within the Digital Advertising team reporting to the Senior Vice President, Digital Advertising &amp; Amex Offers. This individual will help develop and incubate a digital advertising network by launching &amp; operating display and email advertising as well as building a roadmap for other products on American Express assets.Develop a test and learn agenda, roadmap, partnership framework that will measure and scale a new revenue stream for the enterprise. Given the initial stages of the new team, this role will require a leader with proven experience in building teams, strategies, and capabilities from the ground up.Key Responsibilities<ul><li>Oversee the design, development, implementation, and deployment of initial advertising solutions</li><li>Lead the go-to-market strategy and preliminary operations for a minimum viable product (MVP)</li><li>Partner and build relationships with teams across the enterprise including finance, marketing, technologies, control management, legal to support the growth of the new product</li><li>Design a measurement framework that informs the growth and scale of this new business</li><li>Conduct thorough risk and compliance processes with proper controls</li><li>Drive integration with American Express Products and Capabilities</li><li>Work hand in hand with client managers and Amex Offers sales teams to secure an initial set of merchant advertising partners</li><li>Hire and grow a team to operationalize ads campaigns</li><li>Lead a team of at least 10+ colleagues across the U.S.</li><li>Ensure all aspects of the American Express Code of Conduct are adhered to so that we uphold the highest standards in our interactions with our customers and compliantly meet all regulatory requirements.</li></ul>Minimum Qualifications<ul><li>Experienced people leader with at least 4+ years of experience in building and running a Digital Advertising or Retail Media Network.</li><li>Product Development and Strategy experience</li><li>Excellent communication skills – the ability to influence and persuade</li><li>Strong relationship management skills to deepen and grow partnerships across all levels</li><li>Experienced people manager and matrixed leader</li><li>High level of professionalism; handles sensitive/confidential information with appropriate care</li><li>Self-starter and motivator</li><li>Ability to work in white space and ambiguity, comfortable with building something unproven</li><li>Proven ability to attract, assess, select, develop, empower, and retain the best talent, while building an environment supporting the development of diverse teams</li><li>Exceptional problem-solving skills and developing business recommendations </li><li>Using analytics to drive business decisions </li><li>Understanding of advertising industry</li><li>Positive can-do attitude</li></ul>Employment eligibility to work with American Express in the U.S is required as the company will not pursue visa&nbsp;sponsorship&nbsp;for these positionsSalary Range: $185,000.00 to $260,000.00 annually + bonus + equity (if applicable) + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.

American Express

Vice President, AMEX Ads Strategy, Operations & Go to Market

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.How we serve our customers is constantly evolving and is a challenge we gladly accept. Whether you’re finding new ways to prevent identity fraud or enabling customers to start a new business, you can work with one of the most valuable data sets in the world to identify insights and actions that can have a meaningful impact on our customers and our business. And, with opportunities to learn from leaders who have defined the course of our industry, you can grow your career and define your own path. Find your place in risk and analytics on #TeamAmex.Here in Credit &amp; Fraud Risk, our role at American Express is to drive prudent business growth while living out the high standards of our service heritage. This means proactively increasing borrowing capacity where we can. It means integrating our technical systems, so we speak with one voice across interactions. It means providing expertise for new product launches. And when we give customers bad news, it means offering options and avenues of appeal, so we move beyond one episode to win their future business. Purposeful, ambitious, insatiable, analytical, collaborative and courageous are the hallmarks of our Credit and Fraud Risk colleagues.The objective of the Credit &amp; Fraud Risk Control Management Issues, Events &amp; Remediation team is to ensure timely identification, response, and resolution of risk events and issues to minimize impact, as well as to prevent recurrence through effective remediation and lesson learning.Credit &amp; Fraud Risk is looking for a Sr. Manager of Issues, Events &amp; Remediation focused on ensuring control management is embedded in the day-to-day operations of our organization. It will involve extensive collaboration with multiple partners across numerous business units, functional areas, and geographies.The Manager, Credit &amp;Fraud Risk Issues, Events &amp; Remediation will:<ul><li>Support remediation of issues by influencing BU, who own and execute issue/Operational Risk Event (ORE) remediation</li><li>Investigate and conduct root cause analysis to address repeated issue types</li><li>Perform quality assurance on documentation of issue/ORE type, urgency, severity/impact (e.g., impact analysis), and investigate as necessary to understand and address the root causes</li><li>Scope &amp; triage areas of the remediation process, including tracking progress, validating resolution efficacy, communicating status updates to stakeholders to embed accountability along the process, collaborating with other Operational Risk Management (ORM) teams as necessary</li><li>Review quality assurance documentation and maintenance of records of issues/OREs and remediations to ensure transparency and accountability in the issue management process</li><li>Analyze trends in issues and events to identify potential systemic risks or control weaknesses within BU processes</li><li>Support the End-to-End (E2E) BU issue resolution process, embedding accountability and ensuring lessons learned are integrated into future ORM practices</li><li>Perform sample testing of issues to ensure resolution is complete and effective</li><li>Opine on specific control enhancements related to issues</li><li>Liase with key stakeholders, including business unit partners and compliance colleagues, to facilitate effective issue management and resolution</li><li>Review and advise the preparation of detailed reports on issue status, trends, and outcomes to senior management and governance committees</li><li>Support sharing insights, better practices, themes, etc. across the enterprise</li></ul>Required Qualifications: <ul><li>4+ Years experience in operational risk management (e.g., within Risk and/or Internal Audit function) Understanding of critical operational risk management lifecycle activities </li><li>Excellent project management, communication, and interpersonal skills </li><li>Experience in process governance, with an understanding of processes that align with policies, regulatory frameworks, and/or operational standards </li><li>Robust analytical and problem-solving skills, with an ability to analyze data, identify trends, and evaluate risk scenarios effectively.</li></ul>Preferred Qualifications: <ul><li>Bachelor's Degree in Finance, Business, Risk Mgmt., or related field; advanced degrees (e.g., MBA, MSc) or certifications are advantageous </li><li>Experience in at least one of the following: <ul><li>Scoping, prioritizing, and support remediation of operational issues</li><li>Managing investigation and conducting root cause analysis to address repeated operational risk issue types</li><li>Performing quality assurance on documentation of operational risk issues and events</li><li>Overseeing BU remediation process for operational risk issues and events</li><li>Reviewing documentation and maintaining records of operational risk issues and events to ensure transparency and accountability</li><li>Overseeing the BU E2E issue resolution process, embedding accountability and ensuring lessons learned are integrated into future operational risk management practices </li></ul></li><li>Experience in financial services industry</li></ul>Salary Range: $90,000.00 to $165,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.

Senior Manager-Control Management

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.How we serve our customers is constantly evolving and is a challenge we gladly accept. Whether you’re finding new ways to prevent identity fraud or enabling customers to start a new business, you can work with one of the most valuable data sets in the world to identify insights and actions that can have a meaningful impact on our customers and our business. And, with opportunities to learn from leaders who have defined the course of our industry, you can grow your career and define your own path. Find your place in risk and analytics on #TeamAmex.Here in Credit &amp; Fraud Risk, our role at American Express is to drive prudent business growth while living out the high standards of our service heritage. This means proactively increasing borrowing capacity where we can. It means integrating our technical systems, so we speak with one voice across interactions. It means providing expertise for new product launches. And when we give customers bad news, it means offering options and avenues of appeal, so we move beyond one episode to win their future business. Purposeful, ambitious, insatiable, analytical, collaborative and courageous are the hallmarks of our Credit and Fraud Risk colleagues.The objective of the Credit &amp; Fraud Risk Control Management Issues, Events &amp; Remediation team is to ensure timely identification, response, and resolution of risk events and issues to minimize impact, as well as to prevent recurrence through effective remediation and lesson learning.Credit &amp; Fraud Risk is looking for a Manager of Issues, Events &amp; Remediation focused on ensuring control management is embedded in the day-to-day operations of our organization. It will involve extensive collaboration with multiple partners across numerous business units, functional areas, and geographies. The Manager, Credit &amp;Fraud Risk Issues, Events &amp; Remediation will:<ul><li>Support remediation of issues by influencing BU, who own and execute issue/Operational Risk Event (ORE) remediation</li><li>Facilitate investigation and conduct root cause analysis to address repeated issue types</li><li>Perform quality assurance on documentation of issue/ORE type, urgency, severity/impact (e.g., impact analysis), and investigate as necessary to understand and address the root causes</li><li>Triage the areas of remediation process, including tracking progress, validating resolution efficacy, communicating status updates to stakeholders to embed accountability along the process, collaborating with other Operational Risk Management (ORM) teams as necessary</li><li>Review quality assurance of documentation and maintenance of records of issues/OREs and remediations to ensure transparency and accountability in the issue management process</li><li>Analyze trends in issues and events to identify potential systemic risks or control weaknesses within BU processes</li><li>Support the End-to-End (E2E) BU issue resolution process, embedding accountability and ensuring lessons learned are integrated into future ORM practices</li><li>Perform sample testing of issues to ensure resolution is complete and effective</li><li>Opine on specific control enhancements related to issues</li><li>Engage with key stakeholders, including business unit partners and compliance colleagues, to facilitate effective issue management and resolution</li><li>Review and advise on detailed reports on issue status, trends, and outcomes to senior management and governance committees</li><li>Support sharing insights, better practices, themes, etc. across the enterprise</li></ul>Required Qualifications: <ul><li>3+ Years experience in operational risk management (e.g., within Risk and/or Internal Audit function) Understanding of critical operational risk management lifecycle activities </li><li>Strong project management, communication, and interpersonal skills </li><li>Experience in process governance, with an understanding of processes that align with policies, regulatory frameworks, and/or operational standards </li><li>Proficient analytical and problem-solving skills, with an ability to analyze data, identify trends, and evaluate risk scenarios effectively</li></ul>Preferred Qualifications: <ul><li>Bachelor's Degree in Finance, Business, Risk Mgmt., or related field; advanced degrees (e.g., MBA, MSc) or certifications are advantageous </li><li>Experience in at least one of the following:<ul><li>Scoping, prioritizing, and support remediation of operational issues</li><li>Investigating and conducting root cause analysis to address repeated operational risk issue types</li><li>Performing quality assurance on documentation of operational risk issues and events</li><li>Overseeing BU remediation process for operational risk issues and events</li><li>Reviewing documentation and maintaining records of operational risk issues and events to ensure transparency and accountability</li><li>Supporting and overseeing the BU E2E issue resolution process, embedding accountability and ensuring lessons learned are integrated into future operational risk management practices </li></ul></li><li>Experience in financial services industry</li></ul>Salary Range: $80,000.00 to $155,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.

Manager-Control Management

Description:Position: Bilingual Organizer (Suffolk-Riverhead)Department: Field Organizing DepartmentTerms of Employment: Two (2) year Grant Funded /Temporary Full-Time/Exempt/Union Position. NYCLU staff is currently working in a Hybrid model. A number of in-person days will be required.Location: Suffolk County Regional OfficeSalary: $55,000-$65,000Application Deadline: Until the position is filled.The New York Civil Liberties Union (NYCLU) is one of the nation's leading advocates on behalf of constitutional rights and liberties. Founded in 1951, as the New York affiliate of the American Civil Liberties Union, the NYCLU is a not-for-profit, nonpartisan organization with more than 90,000 members and supporters, and seven offices statewide. We work in the courts, in the legislatures and on the streets to advocate for racial and economic justice, free speech, freedom of religion, privacy and equality before the law for all New Yorkers. For more information, please visit our website:&nbsp;<a href="http://www.nyclu.org/" target="_blank">www.nyclu.org</a>.<h2>DEI VISION STATEMENT</h2>The NYCLU affirmatively values the humanity and contributions of those we work with, inside and outside of the organization; and will take action to build and sustain an equitable, anti-racist culture that centers the voices and experiences of marginalized and directly impacted people and communities, and an organizational environment where all people feel valued, trusted, and respected. We are committed to diversity, equity, and inclusion, and having a workforce that reflects the population that we serve and actively recruit people of color, women, people with disabilities, formerly incarcerated people, and LGBTQ and gender non-conforming people.<h2>SUMMARY DESCRIPTION</h2>The Suffolk County Regional Office is part of NYCLU's state Field Organizing Department. The Suffolk County Organizer is a member of the NYCLU's Suffolk Regional Office and will report to the Suffolk County Regional Director. NYCLU's statewide Field Organizing Department engages in multi-layered advocacy efforts aimed at both the state and local levels including base building organizing, public education, coalition building, leadership development, and lobbying of state and local lawmakers. The Organizer will focus on local organizing work in Suffolk County to improve democratic participation—including by voters, candidates, and residents, and support efforts for change through integrated advocacy that will allow marginalized communities to better hold school districts accountable. This work takes place within the context of the passage of the John R. Lewis Voting Rights Act of New York (NYVRA) and the opportunities the law provides to facilitate electoral reforms in local government.We are looking for bilingual candidates (English/Spanish) who have experience working on grassroots campaigns, have strong base-building and leadership development skills, and are committed to building power to win transformative policy and legislative change. Ideal candidates are strategic, passionate, and collaborative.The ideal candidate is passionate about engaging with diverse NYCLU members and community leaders to drive meaningful change. They are empathetic, approachable, and skilled at building connections and facilitating tough conversations in multiple languages. They advocate for equitable solutions, considering race, poverty, abilities, gender, and immigration status in education access. They understand the links between issues like mass incarceration and economic inequality and are committed to centering organizing efforts on directly impacted communities. They excel in leadership development, communicate effectively, they will meet people wherever they are at and are constantly working to push them to greater heights. They will follow the latest developments in the statewide social movements but know that changes in the local conditions are equally important, adapt to changing conditions, and thrive in fast-paced environments without sacrificing input or quality and have the resilience to navigate setbacks with an eye toward new opportunities, turning challenges into learning opportunities.<h2>ROLES &amp; RESPONSIBILITIES</h2><ul><li>Centers and empowers directly impacted people and marginalized communities in local level organizing.</li><li>Plays an integral role in organizing and developing campaigns for greater social, education and political equity in School Districts in Suffolk County, including coordinating, and collaborating across departments.</li><li>Organizes, strategizes, and leads public advocacy campaigns that mobilize grassroots and NYCLU members and supporters to uphold and defend civil liberties and civil rights, particularly voting rights and educational equity.</li><li>Recognizes and recommends issues for the NYCLU's consideration.</li><li>Identify opportunities to develop strategic partnerships with community groups to advance the NYCLU's advocacy agenda.</li><li>Builds reciprocal relationships with grassroots groups, communities, advocacy organizations, and government agencies, including representing the NYCLU at community events, coalition meetings, panels, and rallies.</li><li>Organizes and coordinates coalition efforts.</li><li>Organizes public education and organizing events, such as rallies, community forums, lobby visits, public hearings, news conferences, panel discussions, and trainings.</li><li>Conducts extensive public education, including public speaking at community events and representing the NYCLU in the media.</li><li>Recruits, trains, engages, and mobilizes a diverse network of members, supporters and volunteers.</li><li>Facilitates workshops and trainings to the public, and trains others as facilitators.</li><li>Stays abreast of NYCLU's statewide organizing portfolio, including supporting the work of organizers statewide, where requested.</li><li>Provides support and guidance on the volunteer engagement program and leadership development.</li><li>Contributes to the development of public education materials and workshops in collaboration with our communications team, including contributing to and/or editing blogs, public letters, reports, etc.</li><li>Advises other staff on organizing strategies and help them to implement those strategies.</li><li>Actively supports the NYCLU's internal and external commitment to diversity, equity, and inclusion.</li><li>Provides administrative support including but not limited to ensuring smooth logistical coordination for meetings and events by reserving spaces, preparing materials, managing RSVPs, handling travel and expenses, maintaining supplies, updating contact lists, supporting social media, and carrying out special assignments.</li></ul><h2>QUALIFICATIONS</h2><ul><li>4+ years of experience in education equity, voting rights, racial justice, immigrants' rights, and environmental justice.</li><li>3+ years in progressive leadership roles within community or advocacy organizations.</li><li>Proven experience in training, mentoring, and supervising volunteers and teams.</li><li>Ability to meet deadlines and manage and execute multiple projects simultaneously effectively.</li><li>Suffolk County resident, fluent in English and Spanish.</li><li>Knowledge of issues affecting low-income communities and communities of color in Suffolk County.</li><li>Strong facilitation, engagement, and communication skills, with proficiency in MS Office, digital organizing tools, and social media platforms.</li><li>Excellent work planning skills, including development of monthly, quarterly, and annual plans.</li><li>Experience holding space for difficult conversations around race, language, and other topics.</li><li>Possesses sound judgement, mediation skills and familiarity with transformative justice principles.</li></ul><h2>SPECIAL REQUIREMENTS</h2><ul><li>This position requires a moderate amount of physical effort. Some examples include lifting and carrying (equipment, tables/chairs for some outreach events), marching, protesting, or traveling via car or charter bus to Albany. In addition, the ideal candidate may be requested to remain in a stationary position for long periods of time. NYCLU can provide reasonable accommodations to the ideal candidate but please be aware of these expectations.</li><li>Driver's license and willingness to travel within New York State.</li><li>Requires traveling to Riverhead and other communities in Suffolk County.</li><li>Must have dependable access to a vehicle and expected to drive long distances.</li><li>Must be willing to work extended hours, evenings, and weekends.</li></ul><h2>HOW TO APPLY</h2>Please submit your resume and cover letter that includes your unique qualifications for this position, and where or how you learned of this job posting via&nbsp;<a href="https://recruiting.paylocity.com/recruiting/jobs/Details/2831343/New-York-Civil-Liberties-Union-Foundation/Bilingual-Organizer-Spanish---Suffolk-County-Regional-Office" target="_blank">https://recruiting.paylocity.com/recruiting/jobs/Details/2831343/New-York-Civil-Liberties-Union-Foundation/Bilingual-Organizer-Spanish---Suffolk-County-Regional-Office</a> If feasible, please submit these materials as a single PDF.The NYCLU is an equal opportunity employer and encourages applications from all qualified individuals regardless of race, sex, gender identity or expression, age, disability, religion, national origin, citizenship, marital status, sexual orientation, veteran status, record of arrest or conviction or any other characteristic protected by applicable law. We are committed to diversity, equity, and inclusion, and having a workforce that reflects the communities that we serve.The NYCLU is committed to providing reasonable accommodation to individuals with disabilities. If you are a qualified individual with a disability and need assistance applying online, please e-mail&nbsp;<a href="mailto:ldecicco@nyclu.org" target="_blank">ldecicco@nyclu.org</a>. If you are selected for an interview, you will receive additional information regarding how to request an accommodation for the interview process. This position may be eligible for the Public Service Loan Forgiveness (PSLF) Program.Requirements:Apply Here: <a href="https://www.click2apply.net/GLJp5ns4dDazruwPdHqLzb" target="_blank">https://www.click2apply.net/GLJp5ns4dDazruwPdHqLzb</a>PI254591391

Bilingual Organizer (Spanish) - Suffolk County Regional Office

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.The Global Advertising and Brand Management (GABM) organization has a mission to create marketplace demand and drive commerce for American Express through differentiated and innovative products, partnerships, marketing, and customer experiences. OnBrand is American Express’ In-House Creative agency, our agency is on a journey of exciting expansion. The ambition of our agency is to become "Creative partner-of-choice" for our Business Unit partners by unlocking value with a deeper knowledge of our business, the brand and our customer to drive results.As we expand, our focus is on developing forward thinking ideas and seamless digital-first customer experiences across channels powered by industry-defining creative excellence.The Account Director, OnBrand, will report to the Vice President of Account Management. To be successful in this role, the candidate must exhibit outstanding strategic, analytical and partnership management skills required to lead account planning, business development and pipeline management for key digital projects working with B2B, Consumer and Enterprise partners and decision makers.As the senior point of contact for our BU and Enterprise partners, the Account Director will also be responsible for working with cross discipline leads across strategy, project management, creative, and production to service projects, build project plans and manage creative development against business objectives to achieve the highest possible impact. This individual will focus on enabling strategic and creative elements of the agency, but also playing a critical role to attract, retain and develop best-in-industry talent and build a culture delivering transformative work.Day to day responsibilities include, but are not limited to:General Account Management Responsibilities:<ul><li>Serve as the main point of contact for Marketing, Product and Enterprise partners across business units</li><li>Develop and sustains key BU-client relationships to grow business, anticipate demand and drive results</li><li>Develop a clear view of business pipeline and marketing partner priorities&nbsp;</li><li>Own BU deliverables: understands partner requests and ensures creative output aligns with client needs, while balancing BU needs against the agency’s bottom line</li><li>Anticipate client needs and proactively present solutions that enhance the digital experience</li><li>Build and maintain strong, long-term relationships with partners to ensure strategic alignment and drive organic business growth.&nbsp;</li><li>Ensure alignment between different business units, translating complex business requirements into actionable digital strategies</li><li>Regularly input on digital operations workstreams to increase efficiency and agency capabilities</li><li>Lead regular client meetings, ensuring transparency, and driving conversations around performance, goals and optimizations</li><li>Foster collaboration across the agency and with external partners to ensure cohesive execution</li><li>Manage, mentor and lead account team</li></ul>Strategic Partnership Leadership:<ul><li>Develop and execute strategic roadmaps for landing page experiences that align with broader business goals in partnership with creative strategy and technology teams</li><li>Drive the integration of digital solutions across various business units to create a unified customer experience</li><li>Guide clients in refining customer journey strategies, ensuring consistency and engagement across digital touchpoints.</li><li>Collaborate with BU marketers to shape the direction of campaigns, focusing on user experience, and driving performance, goals, and optimizations</li><li>Leverage analytics and user insights to drive landing page enhancements working closely with data teams to deliver cohesive landing page experiences that support the overall customer journey</li><li>Ensure that landing pages are optimized for both UX/UI and SEO, while also being responsive across devices.</li><li>Innovation &amp; Inspiration: Stay on top of digital marketing trends, new technologies, and best practices in order to provide strategic recommendations on the latest tools, platforms, or methodologies that can enhance the digital experience</li></ul>Minimum Qualifications:<ul><li>7+ years of experience as a client account director or other relevant management role at a leading external or in-house creative agency</li><li>Ability to understand digital platforms and advertising brief asks by channel, with vision towards output required to meet client needs</li><li>Proactive and highly organized approach, with the ability to manage and prioritize multiple projects and campaigns in a timely manner</li><li>Experience compiling and analyzing insights from campaign performance reports in order to troubleshoot campaigns as needed</li></ul>Salary Range: $130,000.00 to $205,000.00 annually + bonus + equity (if applicable) + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for this position. We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li><li>Access to Amex Marketing U, a unique learning and development program built for marketers, by marketers. Amex Marketing U inspires marketers to develop their career through innovative learning experiences and opportunities that foster collaboration and knowledge sharing across the enterprise. </li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.

Account Director, OnBrand

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.We are currently seeking Senior Collections Specialists in our Global Credit and Collections department handling pre-agency/ late-stage collections.<ul><li>The primary responsibility is to collect delinquent balances on Small Business and Consumer accounts.</li><li>The portfolio consists of both cancelled relationships and high-risk customers.</li><li>Candidates must be able to utilize strong negotiation and decision-making skills ensuring American Express profitability while maximizing recovery of card member balances.</li><li>This includes handling inbound and outbound calls, advising of account status, consequences, and offering payment solutions, as well as reducing day’s delinquent and preventing call and account escalations.</li><li>You will work independently, while still being a team player within the structured service center environment.</li><li>A lucrative monthly commission-based incentive structure is in place, based on individual performance, which includes achieving targeted collection goals.</li><li>Hours are Monday through Friday 6am to 3:30pm MT.</li><li>Role is hybrid, 3 days a week in office, and 2 days a week from home. Office is located at 18850 N 56th St. Phoenix, AZ 85050</li></ul>Minimum Qualifications:<ul><li>The successful candidate will be a top performer with a proven track record of success.</li><li>They will be individuals with both competitive and strong will to win attitudes.</li><li>Minimum 3 years of recent collections experience, or 3 years of sales experience with some collections experience</li><li>Proven experience in negotiating in depth payment arrangements, at the client level</li><li>Ability to manage multiple tasks within stringent timeframe's while maintaining accuracy</li><li>Moderate to highly analytical individual with strong financial acumen</li><li>Excellent written and verbal communication skills</li><li>Extremely flexible and adaptable in a changing environment</li><li>Proficient PC skills (MS Office) and web knowledge&nbsp;</li><li>High attention to detail and ability to adhere to American Express practices, policies, and procedures</li><li>Call center experience</li><li>Portfolio ownership, as well as inbound/outbound call blends experience</li><li>Third party collections experience</li><li>Knowledge of Fair Debit Collection Practice Act and laws</li><li>Experience with Risk initiatives as they pertain to client level dunning</li><li>Commercial collections experience</li><li>Skip tracing experience</li><li>High School Diploma or GED&nbsp;</li></ul>Salary Range: $20.00 to $24.00 hourly + bonus + benefitsThe above represents the expected hourly pay range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture.&nbsp;US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Collections Specialist T4

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our&nbsp;company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.The Banking Product Development team is responsible for launching and managing internally built as well as partner sourced digital products and services that support American Express’ banking products. We play a central role in identifying customer needs, building unique experiences, and leading teams across the company to launch products.As part of that team, the Senior Manager Product Development for Servicing Capabilities will play a key role driving the end-to-end functionality, user experience, and roadmap for the tools and platforms our Customer Care teams rely on to provide best-in-class service to our Checking and Savings customers.&nbsp; You will collaborate with internal and external stakeholders, acting as a single point of contact for product development.&nbsp; You will be a key player in the planning and execution of large scale servicing platform migrations, developing the next generation of servicing tools with an intuitive and powerful user experience for our front and back office Customer Care teams.&nbsp; You'll have direct access to our end users and the opportunity to see your work in use and hear feedback from our colleagues who use it.How will you make an impact in this role?&nbsp; In this role, you will:<ul><li>Partner with Product Management and Operations partners and the Global Servicing Group to define the servicing roadmap for front and back-office capabilities.</li><li>Coordinate with key stakeholders including GCO, Compliance, Privacy, and Risk teams to incorporate essential requirements.</li><li>Collaborate with product teams to ensure feature prioritization aligns with broader product and organizational goals&nbsp;</li><li>Ensure requirements are clearly documented and vetted by relevant stakeholders according to Banking Product Development team best practices</li><li>Author Capabilities, Features, and User Stories in Jira, ensuring that all requirements and acceptance criteria are clearly documented and organized</li><li>Lead User Acceptance Testing, including <ul><li>Ensuring platform teams needed for test support are engaged</li><li>Leading calls with platform teams to diagnose defects and identify and document root causes</li><li>Meeting regularly with test execution leads to understand overall progress</li><li>Communicating overall testing status to stakeholders via daily and weekly status reports</li><li>Approving test cases and results</li></ul></li><li>Lead post-implementation testing, ensuring all necessary test cases are successfully executed and results documented</li><li>Mitigate project risks and manage resourcing needs; resolve impediments through escalation as needed</li><li>Collaborate with Product Management partners to assist the Global Servicing Group with detailed servicing procedures and customer representative training assets&nbsp;</li><li>Serve as the single point of contact for the Global Servicing Group and Servicing platform teams&nbsp;</li><li>Leverage feedback from customers and servicing representatives to iterate and drive product and process improvements&nbsp;</li></ul>Minimum Qualifications:<ul><li>At least two years of experience in Agile Product Development&nbsp;</li><li>Enthusiasm for exceptional products and services, and excellence in your work.</li><li>Ability to empathize with the customer service representatives who rely on the digital tools we provide as well as Amex’s customers who use our products and may interact with our servicing teams.</li><li>Excellent communication skills across globally distributed teams, with the ability to engage, influence, and inspire partners to drive collaboration and alignment</li><li>Ability to articulate existing product functionality and requirements for new enhancements. You are known as a businessperson who can speak both tech and business languages.</li><li>Curiosity and hunger to know how things work, and the ability to use that knowledge to make connections and find opportunities for continuous improvement</li><li>Deep understanding of technology and product development processes</li><li>An entrepreneurial mindset and a bias toward action</li><li>&nbsp;Highly organized, taking individual initiative and accountability for getting results</li><li>Strong project management skills&nbsp;</li><li>Bachelor’s degree</li></ul>Preferred Qualifications:&nbsp;<ul><li>Experience with Banking functions and product development</li><li>Experience with Servicing-specific capabilities and product development</li><li>&nbsp;Experience working with external partners</li></ul>Salary Range: $90,000.00 to $165,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positionsWe back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees -&nbsp;Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.

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