field_job_employment_type

job_industry

field_job_occupational_field_parents_all

field_job_experience

job_organization_name

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let’s lead the way together.How we serve our customers is constantly evolving and is a challenge we gladly accept. Whether you’re finding new ways to prevent identity fraud or enabling customers to start a new business, you can work with one of the most valuable data sets in the world to identify insights and actions that can have a meaningful impact on our customers and our business. And, with opportunities to learn from leaders who have defined the course of our industry, you can grow your career and define your own path. Find your place in risk and analytics on #TeamAmex.Enterprise Data Governance &amp; Platforms (EDGP) is part of the larger Enterprise Digital and Data Solutions (EDDS) organization.&nbsp; EDGP improves the customer experience and drives business growth through robust enterprise-wide data policies and governance and enabling a data-driven culture, while developing digital and data platforms that provide insightful customer relationships and allow users to leverage enterprise-wide data capabilities.The Enterprise Data Governance (EDG) team is part of the American Express Data Office, our global data center of excellence responsible for realizing the potential of our data. EDG provides the principles, policies, processes, architecture, and governance to enable consistent, trusted, and usable data to drive accurate data-driven business outcomes.The Senior Analyst Data Governance and Policy will be responsible for supporting the Data Governance Policy and Standards, Policy Implementation Process Guidance, and other key instructive and interpretive documentation that enables the organization to manage data as a critical corporate asset. Primary Responsibilities:<ul><li>Supporting the maintenance, implementation and continual updating of the Enterprise Data Governance Policy, Standards and associated documentation.</li><li>Collaborating with key stakeholders including EDG and the Federated Data Offices teams to ensure strategic alignment on policy requirements. </li><li>Providing support in training, communications, and change management related to Data Governance across the Enterprise. </li><li>Providing support for regulatory and audit exams and continuous monitoring over the program.</li><li>Collaborating across cross-functional stakeholders to build a comprehensive project roadmap which sets the overall strategic direction for the initiatives as well as execution details and timelines.</li><li>Supporting creation of materials for regular updates to senior level stakeholders. </li></ul>Qualification Requirements:<ul><li>Prior experience developing and implementing data governance and management practices regarding data governance.</li><li>Knowledge of the financial services regulatory environment including BCBS-239, Dodd-Frank Act, other relevant regulations. </li><li>Proven track record of driving results in a fast-paced environment often with significant ambiguity and needing to make decisions with less than perfect information.</li><li>Excellent communication skills with a demonstrated ability to engage, influence, and encourage partners and stakeholders to drive collaboration and alignment.</li><li>High degree of organization, individual initiative and personal accountability and resiliency</li></ul>Salary Range: $60,000.00 to $110,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

American Express

Senior Analyst - Data Governance & Management

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.The General Counsel’s Organization’s (GCO) mission is to protect and strengthen American Express through legal expertise and strategic advice that helps our business partners manage risk, identify opportunities, and deliver on the company’s promise of exceptional products and services. Given the dynamic nature of the global payments industry and the valued partnership between our team and the business, we see it as imperative to attract and develop talented people by:&nbsp;<ul><li>Providing rich work experiences and opportunities for professional development</li><li>Recognizing and rewarding those who drive and deliver results</li><li>Respecting and valuing diversity, integrity, and personal accountability&nbsp;</li></ul>Role &amp; Responsibilities:The Corporate Governance Team of the General Counsel’s Organization is seeking a Director &amp; Counsel, Assistant Secretary to advise on a variety of corporate governance and related matters at the parent level.Here’s just some of what you’ll do in this role:&nbsp;<ul><li>Provide legal counsel and strategic support on a variety of corporate governance matters and disclosure control processes</li><li>Provide legal counsel and strategic support on a wide range of disclosure issues and corporate transactions</li><li>Assist the Corporate Secretary in all corporate secretarial functions with respect to the American Express Company, the publicly traded parent company</li><li>Monitor, review and advise colleagues worldwide on key policy and regulatory issues and evolving disclosure trends</li><li>Assist drafting the American Express Proxy Statement and manage the shareholder proposal process</li><li>Assist preparation for the Annual Meeting of Shareholders</li><li>Provide support for the Board of Directors and executive leadership team on governance- and shareholder-related matters</li><li>Benchmark securities and governance issues providing proactive updates and e-mails/memos to team members</li><li>Draft governance policies, including committee charters and related policies</li><li>Advise on insider trading and Section16 issues</li><li>Act in a leadership role in relation to corporate governance developments and drafting corporate policies and public disclosures</li><li>Advise with respect to executive compensation matters</li><li>Advise on ISS and Glass Lewis and other proxy advisory service positions and corporate responses</li><li>Act as a people leader of certain legal professionals in support of AXP corporate secretarial functions</li><li>Assist with managing Board materials, including agendas, review of presentations, drafting materials for Board and Committee meetings, and taking minutes</li></ul>Minimum qualifications:<ul><li>Bachelor’s degree &amp; J.D.; good standing member of a State Bar Association</li><li>7+ years of related legal experience, ideally at least two years in an in-house legal role</li><li>Demonstrated strong knowledge of board governance, best practices, protocols and procedures</li><li>Expertise on issues of corporate and U.S. securities laws</li><li>Experience with coordination and filing of timely and continuous disclosure documentation with the U.S. SEC, the Federal Reserve and the New York Stock Exchange</li></ul>Preferred qualifications:&nbsp;<ul><li>Business oriented approach to problem solving</li><li>Strong interpersonal skills</li><li>Superior legal and analytic skills</li><li>Excellent legal judgment and drafting skills&nbsp;</li><li>Detail oriented</li><li>High level of personal accountability</li><li>Ability to work well under pressure and to manage heavy workload in a challenging and fast-paced environment</li><li>Ability to build relationships</li><li>Executive presence and excellent oral communication skills</li></ul>Salary Range: $170,000.00 to $255,000.00 annually + bonus + equity (if applicable) + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for this position.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.

Director & Counsel

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.Our industry is rapidly evolving, and we need courageous, quick thinkers who can shape the strategic decisions that lead our business forward. Whether it’s negotiating with some of our largest global partners or creating next year’s financial plan, you can influence both our day-to-day P&amp;L and the future direction of the company. As part of the team, you can have the opportunity to learn and use the latest data tools and technologies and explore a range of roles to grow your career. Find your place in finance on #TeamAmex.Global Commercial Services (GCS) provides a range of card programs and expense management tools to help large, medium and small businesses around the world manage almost all the facets of their business spending. The GCS Lead Financial Office (LFO) team is responsible for providing financial management, decision support, and planning &amp; results analysis to the Chief Commercial Officer and her direct reports to help achieve BU and AXP financial targets. The team works closely with GCS business partners and multiple Finance teams to drive insights which have a meaningful impact on GCS business strategy.This position is on the&nbsp;US Small Business Charge Product Finance&nbsp;team, which provides decision support for products including, but not limited to, Business Platinum, Gold, Green, Plum, and Centurion cards. To be successful, the candidate will need to collaborate with business and finance partners to determine the financial and customer impact of strategies by providing data-driven insights and modeling.How will you make an impact in this role?<ul><li>Build relationships and collaborate with product managers and finance colleagues</li><li>Provide strategic financial analyses, results, and planning support for the Small Business Charge products</li><li>Develop detailed data-driven analytics&nbsp;at the portfolio, product, and customer levels to inform business decisions</li><li>Give financial consultation on a variety of strategic product initiatives and investment ideas</li><li>Produce pre-launch guidance and post-launch tracking on initiatives for business partners and senior Finance leaders</li></ul>Minimum Qualifications<ul><li>Bachelor’s degree required</li><li>Strong communication skills and ability to develop relationships within the Finance and Product organizations</li><li>Strong analytical and modeling skills with the ability to create data-driven frameworks on which to base recommendations and business cases</li><li>Team player that can work closely with finance colleagues and adapt to changing needs and priorities</li><li>Strong work ethic and demonstrated ability to work through complex projects independently</li><li>Advanced knowledge of Microsoft Excel and PowerPoint</li></ul>Preferred Qualifications<ul><li>Knowledge of SQL preferred, otherwise, strong desire to learn SQL and work with customer-level data</li><li>Finance industry preferred</li></ul>Salary Range: $55,000.00 to $105,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.Depending on factors such as business unit requirements, the nature of the position, cost and applicable laws, American Express may provide visa sponsorship for certain positions.

Senior Financial Analyst

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our&nbsp;company values&nbsp;and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.Job Description:The role of the Member Service Professional (MSP) will be to deliver superior service to Card Members visiting the American Express Centurion Lounge, located in the LaGuardia Airport. MSPs will be the face of American Express to our customers, acting as ambassadors of the brand. Working as a cohesive team, they will have the ability to excite our customers and deliver on the brand promise. A successful MSP within the Centurion Lounge will have a passion for delivering extraordinary service to our best Card Members, in a customer facing environment. Our MSPs are highly skilled and motivated, providing travel, card, concierge and lifestyle services to American Express Card Members. Acting as a consultant, our MSPs will tailor our products and services to assist Card Members with their immediate needs and deepening their relationship with American Express.It is our mission to become essential to our Card Members by providing differentiated products and services. It is our duty to make Membership come to life every day. MSPs do this by:· Welcoming and providing access to our Card Members upon arrival at reception· Being accountable and taking ownership of the customer’s experience from beginning to end· Creating innovative ways to resolve customers’ issues or concerns to win their brand loyalty; ultimately making loyal enthusiast out of the customer· Employing the Customer First philosophy in meeting customers’ needs and expectations· Providing concierge and lifestyle recommendation· Providing travel consultation and minimal reservation assistance· Accommodating needs of our Card Members, by partnering with our food and beverage lounge partnersLounge Hours of operation are from 05:00 AM – 10:00PM Monday-Sunday. Hours are subject to change due to business need.Qualifications:A successful candidate will possess the following qualifications:· Minimum of 1 year recent experience servicing premium customers· Airline, lounge or travel industry experience is preferred (Travel reservation experience a plus)· Passion for servicing customers with proactive solutions· Exceptional communication skills, delighting the customer with every single interaction· The ability to listen to the customer’s needs, in turn offering confident recommendations, resulting in high satisfaction from the customer with the service they received· Must exhibit the utmost professionalism and maintain a positive attitude in all interactions· The ability to rely and collaborate with your colleagues is essential, as the lounge is a very active, fast-paced, team environment· Ability to make decisions quickly and effectively, when unanticipated situations may arise, putting the Card Members’ experience at the forefront of everything you do· Must be resourceful and capable of using the Internet effectively while providing assistance in a face to face customer environment· Ability to utilize and switch from multiple technology platforms with ease· Adapt to an ever changing environment and being resilient· Ability to work flexible shifts including nights, weekends, and holidays is essential· Light to moderate lifting may be required for certain job tasksCompliance LanguageSalary Range: $20.00 to $22.12 hourly + bonus + benefitsThe above represents the expected hourly pay range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our&nbsp;Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees -&nbsp;Click here&nbsp;to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.Salary Range: $20.00 to $22.12 hourly + bonus + benefitsThe above represents the expected hourly pay range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.

Customer Experience Concierge, Centurion Lounge - LGA

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.As a part of the Colleague Experience Group, we strive to provide a great colleague experience every day. We obsess over understanding the colleague experience at a deeper level to co-create simple and great ways of working that enable everyone to be and deliver their best. We make a difference in the lives of our people, providing a culture of learning and collaboration, and helping them with what they need to succeed and thrive.We have their backs as they grow their skills, conquer new challenges, or even take time to spend with their family or community. And when they’re ready to take on a new career path, we’re right there with them, giving them the guidance and momentum into the best future they envision. The Manager, Leave of Absence (LOA) US and Canada will work on the Global Well-being and Benefits team in Colleague Total Rewards and Well-being (CTRW). As a key team member, this person is a key contributor in designing, implementing, and evaluating programs while collaborating with internal and external stakeholders to enhance employee engagement and well-being. This role will be part of the Colleague Experience Group (HR), collaborating with numerous internal and external stakeholders and leading a team to lead policy and program offerings. The successful candidate will possess thought leadership, strategic thinking, communication, and a track record of success leading a strategic and complex leave of absence program. How will you make an impact in this role?<ul><li>The Leaves of Absence Manager will be responsible for overseeing all aspects of the disability plan within the organization.</li><li>Handle Escalations: Serve as the primary point of contact for all escalations related to disability, legislative leaves, and accommodations. Address and resolve issues promptly and effectively, ensuring compliance with relevant laws and regulations.</li><li>Provide guidance and support by addressing questions via the dedicated AskLOA email box. </li><li>Stay up to date with industry best practices and legislative changes to ensure programs are effective and compliant.</li><li>Manage all leave types including Salary Continuation, Workers Compensation, Workplace Accommodation, Unpaid Medical Leave, and LTD (Long Term Disability). </li><li>Partner with internal stakeholders, such as CEG (Human Resources), legal, operations and management, and external partners, to enhance colleague engagement and well-being opportunities; creating strong relationships to support the successful implementation of programs. </li><li>Provide coaching and guidance to front-line leaders on process and best practices related to disability, leaves, and accommodations. Conduct training and orientation sessions for new leaders and employees to ensure understanding and compliance with program requirements. Point of contact for leader support. </li><li>Collaborate with teams to investigate and resolve claim escalations and identify opportunities for process improvements within disability, leaves, and accommodation programs. </li><li>Analyze quarterly trends and service level agreements with vendors and collaborate with others to develop improvement plans where necessary.</li><li>Design and implement communication tools for internal and external stakeholders to ensure accurate and up-to-date information on disability, leaves, and accommodation programs. Develop regular reports for senior leadership on program status and results.</li><li>Support market evaluations of disability, leaves, and accommodation programs to ensure best practices are implemented and service gaps are addressed. Stay informed about industry trends and benchmark against other organizations.</li><li>Integrate return to work (RTW) best practices with workplace accommodation team to drive consistency and excellence.&nbsp;</li></ul>Minimum Qualifications<ul><li>Bachelor’s degree in Human Resources, Disability Management, Occupational Health, or strong background in disability industry and case management. </li><li>Minimum of 5 years industry experience in managing disability leaves plans, workplace accommodation and vendor liaison. </li><li>In-depth knowledge of federal and state laws. </li><li>Strong analytical and problem-solving skills, with the ability to identify trends and develop improvement plans.</li><li>Excellent communication, interpersonal skills, and written skills with the ability to collaborate effectively with internal and external stakeholders.</li><li>Strong customer service and phone presence skills.</li><li>Proven experience in coaching and training front-line leaders on process and best practices.</li><li>Ability to handle escalations and resolve issues in a timely and effective manner.</li><li>Ability to handle multiple tasks and priorities.</li><li>Proficiency in using HR information systems and other relevant software and strong background in operations. </li><li>Strong attention to detail and ability to prioritize tasks in a fast-paced environment.</li><li>Ability to maintain confidentiality and handle sensitive information with discretion.</li><li>Supporting role: Experience in vendor management </li><li>Strong background in process improvement, operations, legislative laws, and vendor management.</li></ul>Salary Range: $80,000.00 to $155,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.Employment eligibility to work with American Express in the U.S. is required as the company will not pursue&nbsp; visa sponsorship for these positions.

Manager - Leave of Absence - US and Canada

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our&nbsp;company values&nbsp;and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.This position is part of the Digital Customer Experience (DCX) team within Travel and Lifestyle Service. DCX is a dynamic part of the TLS organization, focusing on the end-to-end digital customer experience, encompassing the pre-booking, booking and post booking journey across AmexTravel.com, and 15 International Amex Travel websites.How will you make an impact in this role?As an Analyst on the DCX team, you will play a crucial role in analyzing and optimizing our digital customer experience. You will be responsible for managing web analytics, tracking key performance indicators (KPIs), owning tagging requirements, and driving data-informed improvements across our digital platforms.Key Responsibilities:<ul><li>Web Analytics Management:&nbsp;Own the integrity and accuracy of web analytics data. Collaborate with technology engineers and cross-functional teams to ensure effective implementation and maintenance of Adobe Analytics, ensuring precise data collection and reporting.</li><li>Tagging Requirements:&nbsp;Manage and oversee the implementation of tagging requirements across digital properties. Ensure that tags are correctly implemented and that data collected aligns with reporting and analytical needs.</li><li>Performance Tracking:&nbsp;Monitor and analyze key performance indicators (KPIs) related to user behavior, website performance, and marketing effectiveness. Proactively generate and present reports that provide actionable insights and support data-driven decision-making.</li><li>Data Analysis:&nbsp;Conduct in-depth analysis of complex datasets from various sources to identify trends, patterns, and performance anomalies. Translate these insights into strategic recommendations to enhance the digital customer experience.</li><li>A/B Testing and Experimentation:&nbsp;Lead the planning and execution of A/B tests and other experimental approaches to evaluate the impact of new features and optimizations. Use test results to make data-driven decisions and refine strategies for improving user experience.</li></ul>Minimum Qualifications<ul><li>Analytical Expertise:&nbsp;Demonstrated ability to proactively identify and solve complex problems, with a talent for translating data into actionable insights.</li><li>Adobe Analytics Proficiency:&nbsp;Extensive experience with Adobe Analytics, including its implementation, management, and reporting capabilities.</li><li>A/B Testing Experience:&nbsp;Proven experience with A/B testing methodologies and tools such as Optimizely or Maximizer, with a strong track record of leveraging insights to drive improvements.</li><li>Tagging Experience:&nbsp;Experience managing tagging implementations and ensuring that data collection is aligned with analytical and reporting requirements.</li><li>Communication Skills:&nbsp;Excellent verbal and written communication skills, with the ability to clearly convey complex data challenges and solutions to various stakeholders.</li><li>Data-Driven Approach:&nbsp;Expertise in analyzing conversion-focused metrics, customer journey mapping, and understanding the role of marketing channels in driving traffic and conversions.</li><li>Adaptability:&nbsp;A proactive, “can-do” attitude with strong ownership of responsibilities and the ability to thrive in a fast-paced, dynamic environment.</li><li>Passion for Travel:&nbsp;Genuine enthusiasm for travel and a commitment to enhancing the digital customer experience.</li></ul>Salary Range: $60,000.00 to $110,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.

Analyst- Travel and Lifestyle Web Analytics

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.American Express Global Commercial Services (GCS) Products is the leading payment card issuer for corporations and small businesses, offering products, services, and capabilities to help them run and grow their business. Within GCS, the Commercial Product Design team is seeking a Senior Associate Product Designer to play a critical role crafting the future of these digital experiences for our customers.How will you make an impact in this role?Key Responsibilities<ul><li>Ensures visually appealing and usable user interfaces by delivering artifacts such as wireframes, prototypes, and high-fidelity specifications</li><li>&nbsp;Develops understanding and empathy for users through user-centered methodologies, external analysis, research, and data</li><li>Presents design decisions to peers and partners with minimal support from senior colleagues</li><li>&nbsp;Understands American Express design process, design systems and UX patterns</li><li>&nbsp;Collaborates closely with product managers, engineers and design leads to understand and deliver against project requirements</li><li>Participates in design community</li><li>Leverages design tools to efficiently deliver artifacts</li><li>Comfortable using data-analytics tools to make informed decisions</li></ul>Minimum Qualifications<ul><li>Has at least 2 years of professional product design experience, including work on American Express commercial platform ONE AP or AR Hub.</li><li>Demonstrates an understanding of user-centered design methodologies, research and processes</li><li>Shares solutions to problem-solving initiatives in an engaging way</li><li>Is a proactive and energetic communicator, with an attention to detail</li><li>&nbsp;Is proficient in Figma or similar design software (i.e. Sketch)</li><li>Is familiar with Microsoft suite (i.e. Word, Excel, PowerPoint)</li></ul>Preferred Qualifications<ul><li>Experience using collaboration tools, such as JIRA, Confluence, Airtable, Mural, and FigJam</li></ul>Salary Range: $60,000.00 to $110,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.

Senior Associate-Product Designer

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.How will you make an impact in this role?The Colleague Experience Group (CEG) has a simple vision: to provide a great colleague experience every day. We obsess over understanding the colleague experience at a deeper level to co-create simple and great ways of working that enable everyone to be and deliver their best. We make a difference in the lives of our people, providing a culture of learning and collaboration, and helping them with what they need to succeed and thrive. We have their backs as they grow their skills, conquer new challenges, or even take time to spend with their family or community. And when they’re ready to take on a new career path, we’re right there with them, giving them the guidance and momentum into the best future they envision.The Colleague Strategic Partner (CSP) team for Global Risk &amp; Compliance (GRC) supports over 2100 colleagues. The Global Risk &amp; Compliance Organization (GRC) is an independent risk management function, led by the Chief Risk Officer, with the objective of ensuring that American Express operates in a safe, sound, and fully compliant manner with all applicable regulatory expectations. GRC creates and maintains the overall risk management framework, performs independent risk management assessments, and monitors applicable risks. The Manager, CSP will provide strategic support across the Compliance team.Responsibilities:<ul><li>Providing high impact solutions to business challenges using insights, data and analysis and delivering clear presentations to influence outcomes</li><li>Engaging actively in organizational effectiveness and change efforts, with strong project management and execution</li><li>Coaching leaders and providing developmental feedback, as appropriate</li><li>Integrating inclusive leadership behaviors and ensuring a diverse workforce that is representative of our customers and the communities in which we operate</li><li>Setting and holding a high bar for performance enabling leaders to manage their talent against these standards </li><li>Designing products, processes and tools informed by colleague data and insights. Co-creating with business leaders and CEG colleagues to ensure the solutions meet business needs</li><li>Establishing proactive partnerships with CEG colleagues across the various markets and centers of excellence to ensure solutions are connected, and meeting business needs</li></ul>Minimum Qualifications:<ul><li>Data and Insights: Demonstrated ability to work with large sets of data with accuracy from multiple places to develop insights, make decisions, create solutions, and drive continuous improvement.</li><li>Project Management: ability to help organize and coordinate CEG processes and the business across various projects and timelines&nbsp;</li><li>Strategic thinking: develop ideas that drive meaningful colleague experiences and competitive advantage</li><li>Business acumen: understand our business strategy, plans, and the impact of internal and external factors</li><li>Ability and willingness to learn in a fast-paced environment with quality and speed&nbsp;</li><li>Knowledge of some CEG disciplines, including colleague labor relations, talent management, inclusion and diversity, organizational effectiveness, compensation, and leadership development</li><li>Minimum of 5+ years of CEG/HR related, or organizational consulting experience preferred</li><li>A global mindset and experiences with different countries and cultures</li></ul>Salary Range: $80,000.00 to $155,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.

Manager, Colleague Strategic Partner – Global Risk & Compliance

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.The core of our company is not just the products we offer, but the personal connections our customers have with our brand. You can create digital experiences–from payments to rewards to servicing–that keep us connected to our customers and serve them at every touchpoint. From digital servicing and lifestyle features to secure, frictionless payment options, you can make a meaningful difference in our customers’ lives and help set us apart in the industry. Find your place in digital product on #TeamAmex.Amex Digital Labs is responsible for catalyzing digital innovation at American Express by originating, incubating, and managing emerging products and platforms that can be essential to our customers’ digital lives. We strive to emphasize creativity, customer centricity, and innovation. Focus areas include crafting industry-leading digital payment solutions, using our outstanding membership assets to build digital experiences, and defining new products and services based on emerging technologies and trends.We are seeking an experienced product leader with strong technical acumen to lead the development of cutting-edge customer experiences that leverage advances in generative AI. This role will be responsible for driving product strategy, guiding the end-to-end customer experience for AI-driven interactions, and ensuring the successful experimentation, deployment and continuous improvement of our AI capabilities. You will manage a small team of product managers and work closely with cross-functional teams including data scientists, engineers and design teams to deliver high impact, scalable AI solutions that enhance the customer experience. Commitment to continuous learning and development is critical to this role - you will be known as a thought leader across the enterprise and evangelist for AI and will need to translate complex technical topics to a broad audience.&nbsp;Key Responsibilities&nbsp;Product Strategy &amp; Leadership: &nbsp;<ul><li>Define and execute the product roadmap for AI customer-facing solutions, balancing long-term vision with immediate business priorities.</li><li>Collaborate with executive leadership to align AI-driven products with key business goals and customer needs.</li><li>Partner with cross-functional teams and stakeholders to bring innovative AI experiences to life in accordance with enterprise standards.</li></ul>Customer Experience Development: &nbsp; <ul><li>Design, develop, and optimize multi-modal customer interactions powered by AI across various platforms (web CX &amp; mobile apps, voice assistants, chatbots, etc.).</li><li>Conduct customer research, A/B testing, and engage in detailed data analysis to make informed product decisions that increase customer satisfaction and engagement.</li></ul>LLM Configuration &amp; Optimization:&nbsp; &nbsp;<ul><li>Lead the configuration and deployment of Large Language Models (LLMs), ensuring they meet business requirements and provide accurate, high-quality responses.</li><li>Collaborate with data science and engineering teams to define training datasets, evaluate model performance, and implement continuous learning systems.</li><li>Ensure responsible AI use by developing frameworks for ethical, bias-free, and compliant conversational AI models.</li></ul>Collaboration &amp; Stakeholder Management: &nbsp; <ul><li>Serve as the primary point of contact between product, engineering, and data science teams to ensure seamless execution and delivery of AI solutions.</li><li>Engage with customers and stakeholders to understand needs, gather feedback, and communicate product vision and updates.</li><li>Work closely with third party vendors, startups and external partners to test cutting-edge technologies and make informed build/buy/partner decisions.&nbsp;</li></ul>Data-Driven Decision Making: &nbsp; <ul><li>Leverage analytics to monitor product performance and user engagement, driving actionable insights for continuous improvement.</li><li>Use key metrics to assess LLM effectiveness, accuracy, model behaviour, and customer satisfaction, and make data-backed decisions to optimise outcomes. Evaluate automated approaches to testing and model evaluation to streamline accuracy and efficiency. </li></ul>Qualifications: <ul><li>Bachelor's degree in Computer Science, Engineering, Business, or a related field. Master’s degree preferred. </li><li>7+ years of product management experience - some of this must have been focused on developing products and leading teams within a highly regulated environment.</li><li>Proven track record of leading 0-1 product development, ideally with AI-powered customer facing products that leverage conversational platforms, recommendation engines and/or personalization techniques.</li><li>Deep understanding of Large Language Models (inc. familiarity with prompt engineering), Natural Language Processing techniques, Machine Learning frameworks and their application.</li><li>Experience directly managing a team of product managers, with demonstrated ability to coach and develop junior colleagues. </li><li>Experience working with cross-functional teams in an Agile development environment.</li><li>Exceptional communication and stakeholder management skills.</li><li>A passion for AI, product experimentation, and the future of digital customer experiences.&nbsp;</li></ul>Salary Range: $150,000.00 to $225,000.00 annually + bonus + equity (if applicable) + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.

Director - Digital Product Development; Generative AI

You Lead the Way. We’ve Got Your BackWith the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities, and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally. At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.As part of our diverse tech team, you can architect, code and ship software that makes us an essential part of our customers’ digital lives.&nbsp; Here, you can work alongside talented engineers in an open, supportive, inclusive environment where your voice is valued, and you make your own decisions on what tech to use to solve challenging problems.&nbsp; American Express offers a range of opportunities to work with the latest technologies and encourages you to back the broader engineering community through open source.&nbsp; And because we understand the importance of keeping your skills fresh and relevant, we give you dedicated time to invest in your professional development.&nbsp; Find your place in technology on #TeamAmex.&nbsp;The U.S. Consumer Services and Enterprise Digital &amp; Data Technology Team brings together foundational strategic technology capabilities in digital experience engineering (Mobile and Web), AI/ML, marketing technology, enterprise communications, travel and lifestyle, and automation, grounded in our data technology model that prioritizes data governance. It employs a ground-breaking focus with development responsibilities for customer-facing capabilities that deepen and expand digital engagement, as well as core technical capabilities that cut across business lines and customer segments.American Express is looking for an entrepreneurial and creative Full Stack Web Developer to join our energetic team of high performers in this fast-paced Fortune 100 company that delivers world-class card member experiences. You will be challenged with identifying innovative ideas and proof of concept to deliver against the existing and future needs of our customers.The Fullstack engineer, American Express Web Engineering will be an individual contributor who may ensure optimal design/architecture of the web components that power our digital experiences which are crucial for our customers as we strive to be essential to their everyday lives. Continuing to drive innovation and delivery in digital channels is a key part of the strategy for continuing to delight customers.&nbsp;Our Software Engineers not only understand how technology works, but how that technology intersects with the people who count on it every day. Today, innovative ideas, insight and new perspectives are at the core of how we create a more powerful, personal and fulfilling experience for all our customers. So if you’re interested in a career creating breakthrough software and making an impact on an audience of millions, look no further.Responsibilities<ul><li>Serving as a core member of an agile team that leads user story analysis and elaboration, designs and develops software applications</li><li>Responsible for the applications architecture, work/coordinate with other team’s architect, engineers and vendors as necessary</li><li>Writing code and unit tests, automation, and conducting code reviews and testing</li><li>Identifying exciting opportunities for adopting new technologies to solve existing needs and predicting future challenges</li><li>Performing ongoing refactoring of code, utilizing visualization and other techniques to fast track concepts, and delivering continuous improvement</li><li>Working with product managers to prioritize features in the product backlog and managing a list of technical requirements based on industry trends, new technologies, known defects, and issues</li><li>Manage your own time, and work well both independently and as part of a team</li><li>Quickly generate and updating proof of concepts for testing and team feedback</li><li>Embrace emerging standards while promoting best practices</li></ul>Qualifications<ul><li>BS or MS degree in computer science, computer engineering (preferred)</li><li>Java, Web development work experience</li><li>Demonstrated experience in Agile development, application design, software development, and testing</li><li>5+ year working experience with Java and java based frameworks like Spring.&nbsp;</li><li>5+ year working experience with JavaScript Frameworks such as REACT/Redux, HTML5, CSS3</li><li>5+ years of experience with building RESTful APIs</li><li>3+ years of experience with reactive programming using frameworks like spring reactive, vert.x etc are a plus.</li><li>Expertise to create and manage high volume, scalable and distributed&nbsp;omni-channel customer centric applications&nbsp;</li><li>Expertise in objected oriented analysis and design across a variety of platforms</li><li>Thorough understanding of JSON, Web Service technologies, and data structure fundamentals</li><li>Experience with adaptive and responsive development techniques</li><li>Aptitude for learning and applying programming concepts</li><li>Ability to effectively communicate with internal and external business partners</li><li>Experience with Kotlin programming language is a plus</li><li>Experience with a broad range of software languages and payments technologies is a plus.</li></ul>Salary Range: $110,000.00 to $190,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.Depending on factors such as business unit requirements, the nature of the position, cost and applicable laws, American Express may provide visa sponsorship for certain positions.

178 Full Time Jobs in New York