Senior Manager - Strategic Consulting (Tech Strategy)

You Lead the Way. We’ve Got Your Back

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities, and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join #TeamAmex and let’s lead the way together.

As part of our diverse tech team, you can architect, code and ship software that makes us an essential part of our customers’ digital lives.  Here, you can work alongside talented engineers in an open, supportive, inclusive environment where your voice is valued, and you make your own decisions on what tech to use to solve challenging problems.  American Express offers a range of opportunities to work with the latest technologies and encourages you to back the broader engineering community through open source.  And because we understand the importance of keeping your skills fresh and relevant, we give you dedicated time to invest in your professional development.  Find your place in technology of #TeamAmex.

How will you make an impact in this role? 

Are you passionate about creating the world’s best customer experience and winning in the digital economy? Do you want to accelerate our digital transformation by connecting the dots between business strategy, customer journeys, disruptive technologies, capabilities, and platforms?

The Tech Strategy team is an internal consulting team within the Technology organization. We focus on two types of projects:

1. Strategy/Management Consulting – Our team plays a critical role to provide strategic support for the CIO and Technology Leadership Team. As a team with a strong consulting mindset, leadership and executives call on us to help with a variety of special, high-visibility projects such as: developing mid to long term Technology Strategy for Amex, investment planning, creating the groundwork for Technology’s internal modernization efforts, Investor Day content and presentation etc.

2. Platform Strategy – Partnering closely with Business, Product, Architecture, and Engineering teams across the enterprise, our team ensures Amex will meet our customer needs over the next 3-5 years in this continually evolving FinTech landscape by creating cohesive platform strategies and roadmaps.  This includes forming recommendations to invest in strategic and emerging capabilities (including build vs. buy analysis), enhance / mature existing capabilities, and rationalize redundant capabilities across all platforms to drive business model evolution, growth, and innovation.

As a Manager on the Tech Strategy team, you will:

• Form impactful and actionable strategic recommendations to drive our business model evolution, growth, and innovation through enterprise-wide capability investment, enhancement, and rationalization.
• Understand how American Express’ enterprise strategy and future state business model is enabled through existing tech capabilities and emerging / disruptive technologies.
• Prepare and lead executive presentations to highlight critical findings and recommendations.
• Challenge the status quo and solve problems creatively using your toolbox of techniques such as Design Thinking, scenario modeling, use case development, journey mapping, business capability modeling, etc.
• Influence others, often without direct authority, persuading with compelling data, facts, and conclusions.
• Collaborate effectively and build key relationships with Business Strategy, Product, Customer Experience, Engineering and Architecture teams.
• Help build an awesome culture through team building and colleague engagement activities.

Minimum Qualifications:

• 5+ years of management consulting (or internal consulting) experience in delivering projects within one or more Technology strategic disciplines (i.e. CIO Advisory, Digital Transformation, Tech Value Creation, Innovative Business/Op Model, Emerging/Future Tech, Portfolio Rationalization, Capability Model/Blueprint, etc.)
• Bachelor's Degree
• 3+ years of experience in data analysis, data driven decision making, relationship building, customer-centric design, customer journey mapping and external benchmarking.
• Experience with one or more core Technology functions in a strategic capacity (i.e. Infrastructure and Cloud Strategy, Platform/ Product Strategy, Enterprise/Business Architecture, Resiliency/Cyber Security Strategy etc.)  
• Experience in developing excellent quality presentations and deliverables for an executive audience.

Preferred Qualifications:

• MBA 
• Previous Big 4 management consulting experience
• Familiarity with Agile Delivery/Methodologies and Lean Portfolio Management
• Prior exposure to FinTech and emerging tech landscape in payment/banking industry
• Knowledge of payments, commerce, FinTech innovation and disruptive technologies and trends
• Solid business acumen and problem-solving ability with high capacity for strategic/end-to-end thinking
• High intellectual curiosity, creativity, complex problem solving and strategic and innovative thought leadership.
• Excellent facilitation and collaboration skills, with the ability to influence and gain alignment at all levels of an organization, including senior leadership.
• Ability to operate in ambiguity, white space, and evolving priorities.
• Loves working in an entrepreneurial culture that is lean, fast paced, and dynamic.
• Track record of influencing change within a matrixed organization (working across levels and job functions).

Salary Range: $110,000.00 to $190,000.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries 
• Bonus incentives 
• 6% Company Match on retirement savings plan 
• Free financial coaching and financial well-being support 
• Comprehensive medical, dental, vision, life insurance, and disability benefits 
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy 
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
• Free and confidential counseling support through our Healthy Minds program 
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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