Senior Manager, Control Management Process Risk Reduction

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Global Commercial Services (GCS) is the global leader in providing payments solutions for small, medium, and large businesses. The Control Management (CM) team strives to ensure that GCS has a robust first line of defense, playing an active role in supporting the growth of business, meet its objectives and demonstrating an effective control framework. 

The objective of the GCS Control Management Process Risk Reduction team is to directly engage in the continual improvement of business processes to mitigate operational risks and steps in when noteworthy issues or events occur, and subsequently deploy resources to remediate at scale.

GCS is looking for a Senior Manager of Process Risk focused on ensuring control management is embedded in the day-to-day operations of our organization. It will involve extensive collaboration with multiple partners across numerous business units, functional areas, and geographies. 

The Senior Manager, GCS Process Risk Reduction will:

• Manage the implementation of a comprehensive process risk reduction strategy
• Compile thematic insights on process risk issues and mitigation strategies
• Support identification and prioritization areas within BU processes that require risk reduction measures (e.g., assist in coordinating across First Line of Defense (1LoD) risk identification team)
• Oversee execution on process risk reduction, leveraging enterprise support as needed to ensure timely resolution of vertical and horizontal (i.e., within BU or across processes that extend beyond the BU) issues that are of highest priority and/or most significant impact to the enterprise
• Manage conducting independent root cause analyses focused on identifying underlying process vulnerabilities to prevent potential Operational Risks (ORs), with a focus on the most common or high-risk issues and/or losses, based on comprehensive methodology (e.g., comprehensive risk-based prioritization) to prevent recurrence, and inform control design/ enhancement
• Support BU with design of controls and processes, including modifications to enhance processes/controls to improve proactive risk mitigations
• Review control design and effectiveness results to address thematic control gaps across processes/products
• Provide independent support for resolution of high-risk issues, and conduct independent testing of issues to ensure complete & effective resolution
• Monitor and track the implementation of process changes, driving ensuring they are effective risk mitigation and reducing risk reduction and align with the risk appetite
• Oversee documentation of learnings from improving controls to elevate the process risk reduction capabilities within the BU and across the enterprise
• Foster a culture of risk awareness and ongoing improvement within the team and the broader organization.
• Support sharing insights, better practices, themes, etc. across the enterprise

Required Qualifications: 

• 4+ Years experience in business/first line risk and/or Control management (e.g., within Risk and/or Internal Audit or consulting in this discipline function) 
• Understanding of critical operational risk management lifecycle activities
• Excellent project management, communication, and interpersonal skills
• Experience in process governance, with an understanding of processes that align with policies, regulatory frameworks, and/or operational standard
• Robust analytical and problem-solving skills, with an ability to analyze data, identify trends, and evaluate risk scenarios effectively 

Preferred Qualifications:

• 6+ Years experience in business/first line risk and/or Control management (e.g., within Risk and/or Internal Audit or consulting in this discipline functio
• Bachelor's Degree in Finance, Business, Risk Mgmt., or related field; advanced degrees (e.g., MBA, MSc) or certifications are advantageous
• Experience in at least one of the following:
  • Identifying and prioritizing areas that require risk reduction measures
  • Executing on process risk reduction to ensure timely resolution of issues that are of highest priority and/or most significant impact
  • Managing root cause analyses focused on identifying process vulnerabilities to prevent potential operational risks (ORs), with a focus on the most common or high-risk issues and/or Operational Risk Events (OREs), based on comprehensive methodology (e.g., comprehensive risk-based prioritization) to prevent recurrence, and inform control design/ enhancement
  • Overseeing support for resolution of high-risk issues, and conducting independent testing of issues to ensure complete & effective resolution
  • Managing monitoring and tracking the implementation of process changes, ensuring they are effective in reducing risk and align with the risk appetite
• Experience in financial services industry

ORMCM

Salary Range: $90,000.00 to $165,000.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries 
• Bonus incentives 
• 6% Company Match on retirement savings plan 
• Free financial coaching and financial well-being support 
• Comprehensive medical, dental, vision, life insurance, and disability benefits 
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy 
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
• Free and confidential counseling support through our Healthy Minds program 
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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