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Records Clerk

Records Clerk

companyAutoNation
locationIrvine, CA, USA
PublishedPublished: 11/12/2024
Full Time

AutoNation is one of the largest automotive retailers in the United States, offering innovative products, exceptional services, and comprehensive solutions, empowering our customers to make the best decisions for their needs. With a network of dealerships nationwide strengthened by a recognized brand, we offer a wide variety of new and used vehicles, customer financing, parts, and provide expert maintenance and repair services. Through DRV PNK, we have raised over $40 million for cancer-related causes, demonstrating our commitment to making a positive difference in the lives of our Associates, Customers, and the communities we serve.

So what do you say? Are you ready to be part of something big?

This position is responsible for processing vehicle titles for 3rd Party Custodial release in addition to the support of custody business functions. The individual will gather, prepare and process daily releases of paid in full contracts, vehicle titles, custody requests, and calls on titles in transit. This person is responsible for the timely record keeping of titles pledged as collateral and releases of vehicle titles upon payoff. Determines when and to whom titles should be released. This position is also responsible for the timely processing of imaging services, assists with custody review, performs mail room services, front desk coverage and other office administrative duties.

This position reports to the Vice President of Collateral & Document Custody. This position will work in close conjunction with the Custody Department, Titles, Dealer Services and 3rd party Custodian. This position provides services to other departments, including Customer Service, Remarketing, Funding and Accounting.

The successful candidate is self-directed in work prioritization, highly organized and detail-oriented, and demonstrates superior judgment-making ability within the scope of the position’s areas of responsibility. The associate will perform all duties in accordance with AN Finance policies and procedures and all state and federal regulations.

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  • Responsible for the day-to-day paid in full and vehicle title release process.
  • Reviews all incoming titles and registrations for completeness and accuracy ensuring proper title transfers.
  • Updates customer accounts with detailed status notes and image records making sure system collateral screens remain updated and title status is easily accessible.
  • Using PC image scanners, scans various types of records and documents.
  • Assists Records Custodian in the custody review process
  • Review customer contracts for accurate system entry and requests system updates as needed
  • Sends weekly and time sensitive file requests to 3rd party custodian
  • Receives incoming file shipments from 3rd party custodian and sorts/files them appropriately in vault
  • Works with 3rd party custodian on problem files received
  • Communicates to departments when collateral problems arise.
  • Reviews daily custody exception reports for cited or outstanding documents and investigations
  • Oversee the daily outstanding custody report and communicate needed updates or stale dated items to necessary internal parties
  • Performs mail room services
  • Provides front desk support
  • Perform special projects or other related work as required or requested by VP of Collateral & Document Custody

Education and/or Experience:

  • Minimum of a High School diploma or equivalent. 
  • 2-3 years previous work experience in an office setting preferred
  • Prior knowledge of DMV documents or DMV verbiage is a plus.

 What you bring to the table:

  • Detail-oriented with excellent organizational skills.
  • Must possess strong attention to detail
  • Ability to read and interpret information on systems and documents
  • Strong analytical and communication skills.
  • Ability to operate mailing, copying or scanning equipment.
  • Ability to work under time constraints and daily deadlines.
  • Ability to adjust to procedural changes and volume shifts.
  • Ability to work in a fast-paced environment
  • Excellent customer service skills.
  • Web navigation and/or web-based applications.
  • Personal computer: Imaging software, Microsoft Word, Excel, and Outlook. Excel skills must be mid- level to advanced.
  • 10-key calculator and QWERTY keyboard skills.
  • Scanner, copier, mail postage machine & other general office equipment.
The expected annual salary for this role is between $21.15 - $35.10, dependent upon each candidate’s unique experience and qualifications.

Exciting Benefits and Perks Await You:

  • Competitive compensation and 401k matching

  • Enjoy a healthy work-life balance with insurance plans (health, dental, vision) and maternity benefits.

  • Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear

  • Access amazing deals and discounts through YouDecide, a website with offers from top providers and retailers

  • Join our DRVPNK mission to raise and donate millions of dollars to cancer research and treatment, partnering with cancer charities nationwide

AutoNation is committed to creating a diverse, equitable, and inclusive environment in our workplace and the services we provide. We welcome candidates from all backgrounds who are passionate about making a positive impact. Even if you do not meet every requirement, we encourage you to apply. Join our team and help us foster a culture of belonging while contributing to our revolutionary work in the automotive industry. We value innovation, teamwork, and a commitment to making a positive impact in the world.