Manager - Finance

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With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.Our industry is rapidly evolving, and we need courageous, quick thinkers who can shape the strategic decisions that lead our business forward. Whether it’s negotiating with some of our largest global partners or creating next year’s financial plan, you can influence both our day-to-day P&L and the future direction of the company. As part of the team, you can have the opportunity to learn and use the latest data tools and technologies and explore a range of roles to grow your career. Find your place in finance on #TeamAmex.

Finance Manager – GSG Finance Collections Forecasting

The Global Services Group (GSG) provides American Express' renowned brand of customer service to consumers, merchants, and corporations.

The GSG Finance Manager role, a role within the Global Servicing Group Finance Organization will provide comprehensive forecasting for global collections. Global collections is delinquent AR collected and recovered pre and post account write off via internal collectors and outside agencies. This role will partner directly with GSG operations leadership and their teams and will work across the wider organization with frequent exposure to senior leaders. The Finance Manager should be a dynamic individual who can communicate effectively with business and finance partners, support key financial processes, deliver superior analytics, and manage complex tasks in a global organization.

Key responsibilities include

Provide value-add support to business partners with a pro-active approach while owning end-to-end collections forecasting

• Effectively collaborate across the organization to align multiple assumptions within collections forecast to ensure highest level of accuracy
• Provide monthly reporting on collections forecasting via multiple communication channels for varying audiences (Email, Power Bi, Excel, etc)
• Create and own complex financial models to support in-depth collections forecast which captures multiple metrics and measures (Market, Line of Business, Vintage, etc) which enhance reporting, enable analysis, and drive automation
• Track and analyze internal and external factors and trends while liaising with business partners to develop in-depth forecasting
• Perform ad hoc analytics as required, leveraging Finance and GSG analytical data
• Prepare and present insightful analysis and key recommendations to Finance and GSG Senior Leadership to drive decision making
• Provide thought leadership, project management and specialized analysis to support GSG strategies

Required Qualifications

• Prior experience owning forecasting process from end-to-end
• A curious self-starter with the ability to drive results, work with ambiguity, and create insights to explain results variances
• Strategic thinking - an ability to deep dive into numbers and synthesize complex data while pulling together the bigger picture and key story for an executive/senior audience
• Ability to grasp and explain complex concepts quickly; strong business acumen, able to follow business and industry trends and make use of this in the main AXP business lines
• Strong collaboration and relationship building ability. Able to influence others without having direct authority, including demonstrated ability to influence senior management across the company
• Excellent organizational skills with the ability to manage multiple deliverables while meeting tight deadlines
• Robust communication skills, written and verbal
• Strong work ethic with an intense will-to-win and demonstrated personal excellence
• Advanced knowledge of Excel and PowerPoint required
• Familiarity with Cornerstone, Tableau, Power BI, Essbase, Oracle ledger and P&L reporting, TM1 tools and SQL coding skills preferred
• 3 to 5 years of relevant analytical and financial work experience
• A degree in Finance or similar; MBA a plus

Salary Range: $80,000.00 to $155,000.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries 
• Bonus incentives 
• 6% Company Match on retirement savings plan 
• Free financial coaching and financial well-being support 
• Comprehensive medical, dental, vision, life insurance, and disability benefits 
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy 
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
• Free and confidential counseling support through our Healthy Minds program 
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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