You Lead the Way. We’ve Got Your Back.
With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.
At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.
Join Team Amex and let's lead the way together.
Global Merchant & Network Services primarily focuses on the businesses that accept our cards. We bring together the businesses that manage and evolve the company's relationships with the millions of merchants around the world that accept American Express, as well as the team that runs the company’s payment network and manages bank partnerships globally.
We are expanding global acceptance of our cards, driving greater usage of our network, leveraging our modern capabilities to capture broader revenue streams, and driving innovation both in-house and with partners.
- More than 80 million global locations accept American Express payment product
- We operate in 198 countries and territories
- We have 135+ million cards in force, that perform 12 billion transactions per year and contribute more than $1.7 trillion in network volume
- We have 190+ partners who either issue cards on our network, and/or sign new businesses to accept Amex on our behalf
Network & Acquirer Solutions (NAS) develops digital solutions that make it easy for bank partners, merchants, acquirers, etc. to connect and do business with American Express. Whether it's through transaction processing on our modernized, high-performing Network, or through acquiring platforms that allow millions of merchants to warmly accept Amex, NAS develops products and capabilities that are imperative to our customers' lives.
The Network Products Team is a critical part of the NAS organization, and is accountable for leading the strategy, design, development, and ongoing management of Network products, services, and capabilities. We are modernizing our payment capabilities to become a multi rail, omni channel payments ecosystem while delivering value to our merchants & partners simply, securely, and seamlessly.
How will you make an impact in this role?
Secure Remote Commerce/Click to Pay is an EMVCo industry standard digital checkout solution (think online purchases) which provides a seamless consistent digital checkout experience across browsers, devices, and payment networks.We are looking for a motivated, hardworking, and passionate individual to drive adoption at global issuers and merchants through partnerships with internal and external stakeholders. You will also partner with the technology team to deliver product priorities.
- Identify, track, and monitor key performance indicators and achievements for the product
- Use analytical abilities and strategic perspective to identify trends & recommend solutions that will help improve the user experience
- Assist in developing the business case for new product features
- Assist with research of regulatory and industry developments and provide preliminary input on analysis of potential implications and opportunities
- Create and maintain product documentation and guides
- Collaborate with cross-functional teams including Product, Technology, Compliance and other stakeholders to gather and document product requirements and to ensure timely delivery of product features
What the role will give you
- You will directly contribute to the global success of digital checkout solutions for American Express and our partners
- You will be part of a high performing, experienced and diverse team
- You’ll be able to influence the future of online payments in one of the world’s largest payment businesses
- You will have exposure to global online payments, accessibility, fraud risk, customer experience and payment forums
Minimum Qualifications
- Communication: Able to provide concise, simple articulation of problem statements and solutions
- Adaptability and Drive: Fast learner, with ability to use own initiative and a ‘can do’ attitude towards problem solving and decision making
- Collaboration: Ability to liaise and collaborate with stakeholders, understand needs, and influence them towards the right solution
- Product Management Methodologies: Experience of working within an Agile product delivery framework including product road mapping
- Analytical: Market/Industry Analysis, interpreting data into meaningful insights
- Product management experience
- Preferred: Experience in the payments industry
Salary Range: $60,000.00 to $110,000.00 annually + bonus + benefits
The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.
We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:
- Competitive base salaries
- Bonus incentives
- 6% Company Match on retirement savings plan
- Free financial coaching and financial well-being support
- Comprehensive medical, dental, vision, life insurance, and disability benefits
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
For a full list of Team Amex benefits, visit our Colleague Benefits Site.
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.
US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the Pay Transparency Policy Statement.
Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.
If the links do not work, please copy and paste the following URLs in a new browser window: https://www.dol.gov/agencies/ofccp/posters to access the three posters.
